Netomi

JANUARY 5, 2022

She is known globally for transforming businesses to earn customer-driven growth. A 5-time Chief Customer Officer and coach to over 20,000 leaders, her practices are field-tested and proven. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Talkdesk

FEBRUARY 5, 2021

CX implication: Customers are engaging with retailers across all channels, so how well are agents and associates equipped to respond to questions about values? AI-powered contact center tools, such as agent assist and quality management , can ensure consistent messaging when discussing sensitive topics with customers. .

Contact Center 87

Contact Center Brand ambassadors Consulting Consulting 87

Answer Dash

APRIL 16, 2019

She is an AMA Professional Certified Marketer, ASQ Certified Quality Manager, Certified Practitioner of Myers-Briggs Type Indicator, and CXPA Certified Customer Experience Professional. Lynn is Chief Customer Officer at ClearAction Continuum and co-founder of ClearAction Value Exchange. Connect with Ms.

Customer Experience 76

Customer Experience Chief Customer Officer Enterprise Journey mapping 76