Chief Customer Officer SaaS Self service 
ChurnZero
SEPTEMBER 1, 2023
A chief customer officer (CCO) is an operational role responsible for all customer-facing activity post-sale. This often includes leading implementation, customer success and customer support teams. A chief customer officer is usually responsible for everything that happens post-sale.
Nicereply
MARCH 23, 2021
Sarah Betts – All around wonderful person and support human at Olark, Sarah writes about her considerable experience helping customers on the Olark Blog. Jeanne Bliss – Jeanne’s a strong advocate of the Chief Customer Officer (and author of the book with the same title).
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ChurnZero
JUNE 17, 2022
It’s something like customer commitment to your solution, so things like spending time in your application, exploring the full capabilities. It’s customer engagement with your team. Then also, the most important one is the impact your solution has on the customer’s business outcomes. Bree: This is a holistic view.
ChurnZero
JANUARY 13, 2023
2023 will be a breakout year for digital Customer Success, customer intelligence, and AI-fueled outcomes at SaaS companies. As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. Joel Passen , co-founder, Sturdy.
ChurnZero
JULY 2, 2020
The term “customer-first” gets thrown around and cited often in the B2B world. SaaS organizations aspire to be it, but many don’t know how to transform this highly touted phrase into a practical application. The challenges to becoming a customer-centric company are not easy to overcome alone. Well, were they ever engaged?
ChurnZero
JUNE 17, 2022
It’s something like customer commitment to your solution, so things like spending time in your application, exploring the full capabilities. It’s customer engagement with your team. Then also, the most important one is the impact your solution has on the customer’s business outcomes. Bree: This is a holistic view.
ChurnZero
JANUARY 4, 2019
Enables Customer Success teams to become more knowledgeable about which of their success factors and interventions create the most adoption/usage/value for customers (meaning teams can adjust resources for maximal impact). Increases self-service for customers across all segments. Such days are waning.
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