TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Magazine

AUGUST 3, 2021

Manu Steijaert, McDonald’s Executive Vice President and Global Chief Customer Officer. McDonald’s Corporation has appointed Manu Steijaert, a McDonald’s veteran, as its first Global Chief Customer Officer. He will be leading a new Customer Experience team.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Analytics 52

Beyond Philosophy

MAY 31, 2016

When examining the leverage employees can exert on customer states of mind, a few companies have learned that employees loyal to the company are also loyal to its brands—and are more likely to act as ambassadors in creating customer commitment and advocacy.

Customer advocacy 279

Customer advocacy Chief Customer Officer Employee engagement Consulting 279

Beyond Philosophy

OCTOBER 21, 2021

Mead’s Second Argument: The people in charge of Customer Experience do not know what customers want. . Mead says Customer Experience experts push Customer Service Experience vehicles that customers don’t want. Customers do not want to chat or use voice recognition technology to get their answers.

Chief Customer Officer 195

Chief Customer Officer Contact Center CRM Call Center 195

ShepHyken

JULY 17, 2018

What can you do to help create an effortless customer experience? Shep Hyken sits down with Jim Iyoob, the Chief Customer Officer at E-Tech Global Services , to discuss the balance between AI and human interaction and how to deliver a convenient and effortless customer experience. ?.

Chief Customer Officer 120

Chief Customer Officer Customer Experience Marketing Technology 120

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

Peter Lavers

JULY 7, 2015

The opening session considered the challenges of building and leading a 21st century organisation in a world that is undergoing rapid transformation in the economic, political, social and technological arenas. In this tide of change and upheaval, customers are stepping into their power and making ever-increasing demands of business.

Customer centricity 150

Customer centricity Chief Customer Officer Banking Automotive 150

Beyond Philosophy

MAY 12, 2021

Some are improving Customer Experiences via a combination of technology and the human workforce in new ways to accomplish it. These forward-thinking companies will close the engagement capacity gap through customer experience exponentially rather than incrementally. Technology Can Help.

Chief Customer Officer 221

Chief Customer Officer Analytics Technology Surveys 221

Totango

JULY 23, 2021

When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used. Who Makes Up a Customer Success Team? What Technology Does a CS Team Need?

Chief Customer Officer 127

Chief Customer Officer Coaching Accountability Surveys 127

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

Chief Customer Officer 98

Chief Customer Officer SaaS Engineering Consulting 98

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

Callminer

FEBRUARY 4, 2021

Many client organizations were caught flat-footed with the migration to a work-from-home environment, lacking the technology and capability to handle calls remotely. In the case of especially important customer inquiries, a customer’s inability to reach an agent results in multiple call attempts, which injects unnecessary call volume.

Call Center 345

Call Center Contact Center Finance Consulting 345

ChurnZero

APRIL 13, 2021

To help answer some questions you might have around the Customer Success job market, we created this overview that will describe what the different career paths are that you can pursue, with descriptions for each role and the industry salaries. . Chief Customer Officer. Customer Success Vice President/Director .

Chief Customer Officer 98

Chief Customer Officer Customer centricity Customer advocacy Accountability 98

Nicereply

MARCH 23, 2021

Sarah Betts – All around wonderful person and support human at Olark, Sarah writes about her considerable experience helping customers on the Olark Blog. Jeanne Bliss – Jeanne’s a strong advocate of the Chief Customer Officer (and author of the book with the same title). Keeping them is hard.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

TechSee

AUGUST 14, 2023

Follow on LinkedIn Charlie Mitchell, Senior Editor at CX Today Charlie is an award-winning magazine editor, with vast experience in writing about technology, customer service, and much more. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Peter Lavers

FEBRUARY 20, 2019

The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders. Customer analytics. Technology enablement. Connected CX journeys. Digitalisation. Robotics and AI. Employee experience and workforce optimisation.

Chief Customer Officer 100

Chief Customer Officer Benchmark B2B Analytics 100

Serenova

JUNE 16, 2020

As contact center technology undergoes transformation at many organizations, so should the agent experience. The C-suite is focused more than ever on reducing agent turnover rates and improving customer experience ratings. Improve Agent Technologies. Chief Customer Officers have been laser-focused on analytics.

Contact Center 89

Contact Center Chief Customer Officer Analytics Coaching 89

Peter Lavers

JANUARY 30, 2019

The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders. Customer analytics. Technology enablement. Connected CX journeys. Digitalisation. Robotics and AI. Employee experience and workforce optimisation.

B2B 100

B2B Chief Customer Officer Benchmark Analytics 100

CSM Practice

DECEMBER 7, 2020

Board members work in areas spanning on-premises technology, Software-as-a-Service (SaaS), and advisory services. The overall goal of the Board is to provide guidance, supporting the firm’s organic growth and reach.

Chief Customer Officer 81

Chief Customer Officer Upselling SaaS Consulting 81

Peter Lavers

MAY 24, 2018

The digital part should be owned by the head of channels, and the experience part by the chief customer officer, and both should be of the same seniority. Disparate and disconnected data, content and systems have been one of customer experience’s biggest enemies! See [link].

Chief Customer Officer 113

Chief Customer Officer Marketing Customer Experience Sales 113

ChurnZero

MARCH 10, 2021

Chris Bush, Chief Customer Officer – Black Kite. Manager of Customer Success – Mailchimp. Gustavo Bianco, Global Head of Sales & Customer Success – Pipedrive. Paige Collins, Vice President of Customer Success – XOi Technologies . Erica Swint-Williams, Sr. Mike Randolph, Sr.

SaaS 98

SaaS Chief Customer Officer Employee engagement Enterprise 98

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Jeanne has been helping companies create deeper relationships with their customers for over 35 years. Customer Think.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. ChurnZero has quickly become one of Washington, D.C.’s

Chief Customer Officer 98

Chief Customer Officer SaaS Education Technology 98

CX Global Media

AUGUST 28, 2018

And we’ve heard again and again and again that technology is coming and the phone’s going away – but it isn’t. And a lot of these people are really struggling with dealing with multiple channels in trying to drive successful service.

CCNG 136

CCNG Contact Center Chief Customer Officer Coaching 136

ChurnZero

JANUARY 13, 2023

Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. These technologies are at an early stage of development but maturing quickly, and the sky’s the limit on what it can do.

Chief Customer Officer 98

Chief Customer Officer Sales SaaS Customer centricity 98

ChurnZero

APRIL 13, 2020

“Each ChurnZero customer receives a dedicated Customer Success Manager (CSM) that guides them through training to gain a deep understanding and full adoption of the entire platform,” says Abby Hammer, Chief Customer Officer at ChurnZero.

Consulting 98

Consulting Consulting Chief Customer Officer Construction 98

ChurnZero

DECEMBER 20, 2021

Join this webinar to learn: Who is implementing customer health scoring in their organizations. The true impact that customer health scores can have. Current customer health score trends to know about. Speaker: Irit Eizips, Chief Customer Officer & CEO, CSM Practice. What’s Next.

Chief Customer Officer 98

Chief Customer Officer SaaS Benchmark B2B 98

ChurnZero

FEBRUARY 8, 2022

Our customers’ performance and satisfaction are what motivate us to deliver the best possible software and service,” says Abby Hammer, chief customer officer of ChurnZero. “The The Best Software award from G2 is a testament that our customers are succeeding, and they are helping their customers succeed.

Chief Customer Officer 98

Chief Customer Officer SaaS Marketing Management 98

Amity

APRIL 25, 2016

Chad is a Customer Experience and Customer Success executive with 15+ years experience developing Customer Success teams with companies of all sizes. The Enlightened Customer. CEO - C hief Customer Office Council. Chief Customer Officer - Gainsight. CA Technologies Blog.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

ProProfs Blog

DECEMBER 7, 2018

Respond or risk a poor customer experience. Understand that interactions with the company’s website largely drive the customer experience. Hence, technology is driving serious risk into the business. Prompt follow ups and personalized conversation based on purchase history can help you improve customer service effectively.

Customer Service 145

Customer Service Brand ambassadors Chief Customer Officer Interactive Voice Response 145

Education Services Group

APRIL 13, 2020

“Each ChurnZero customer receives a dedicated Customer Success Manager (CSM) that guides them through training to gain a deep understanding and full adoption of the entire platform,” says Abby Hammer , Chief Customer Officer at ChurnZero.

Consulting 89

Consulting Consulting Chief Customer Officer Construction 89

Totango

MARCH 26, 2019

the leader in customer success for the enterprise , today announced the Totango Customer Advisory Board (CAB) that serves to provide strategic advice as the company develops technology and services to enable enterprises to achieve their customer-focused goals. Aron Lanclos, Director of WW Customer Support, Commvault.

Chief Customer Officer 15

Chief Customer Officer Customer centricity Enterprise Best practices 15

CX Global Media

JULY 10, 2019

In some cases, technology has been a major factor in performance gains. It’s important to note that you want to be certain not to place too high of an expectation on technology to fix systemic causes preventing higher agent performance. If fact, most often technology has accelerated poor performance in these instances.

Contact Center 120

Contact Center Morale Coaching Chief Customer Officer 120

Eptica

SEPTEMBER 3, 2015

Explain to people what they can do to support customer service as part of their individual job roles. Give them objectives that relate to customer service – and reward them for achieving them. Use technology to help If you want everyone in the company to take ownership of customer service then technology can be a big enabler.

Contact Center 68

Contact Center Chief Customer Officer Multichannel Customer centricity 68

ChurnZero

FEBRUARY 1, 2019

To help, we’ve curated this watchlist of Customer Success leaders who we believe you’ll gain some inspiration from and see them do great things in 2019. Amanda Berger, Chief Customer Officer, Lucidworks. Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

ChurnZero

NOVEMBER 22, 2019

How do you break down your programs to achieve maximum benefit for both your customers and your company? Join us as we share experiences from the trenches on aligning business priorities, technology and priorities.

Chief Customer Officer 17

Chief Customer Officer Education Upselling SaaS 17

Talkdesk

DECEMBER 11, 2019

That is how I would describe the feeling of joining Talkdesk as chief customer officer (CCO). I am incredibly excited and humbled to join an organization that is taking the customer service software as a service (SaaS) market by storm and recognized by Gartner as a leader in CCaaS magic quadrant. Second, the technology.

Chief Customer Officer 56

Chief Customer Officer SaaS Customer centricity Contact Center 56