ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. Customer Success Around the Web.

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Chief Customer Officer Customer centricity Best practices Metrics 98

CSM Magazine

FEBRUARY 9, 2022

Reuters Events are inviting you to join them for the next unmissable webinar in their Customer Service & Experience Leadership series! Access exclusive insights & discussion from customer-centric leaders: Jeff Shah, VP Customer Service, The New York Times. Laura Hayes, VP Customer Operations, Momentive.

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Chief Customer Officer Customer Service Customer centricity Consulting 52

ClientSuccess

AUGUST 18, 2018

ClientSuccess hosted Jamey Jeff, Managing Director of Customer Success Solutions of Coastal Cloud , for this month’s customer success webinar series: 5 Standout Strategies of Top Performing Customer Success Teams. The webinar covered five standout strategies of top performing customer success teams.

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Chief Customer Officer B2B SaaS Consulting 40

Serenova

DECEMBER 4, 2019

At the same time, it can alert a supervisor about an upset customer. To learn more about how analytics deliver a competitive edge for CX, watch the webinar. One reason these tools are winning attention of CX leaders is because the leadership itself is improving.

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Analytics Chief Customer Officer Gamification Coaching 89

CX Journey

MARCH 17, 2015

In November 2014, I participated in the Hooked On Customers Summit , a webinar series hosted by Bob Thompson of CustomerThink. I joined Bob, along with Jeanne Bliss, in the first webinar to discuss Creating Actionable Insight from a Customer Listening Engine.

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Metrics Chief Customer Officer Coaching Feedback 77

Kayako

JANUARY 25, 2019

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. Webinar: What we covered. As customers, we want our lives to be improved.

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Chief Customer Officer Airlines Customer Service Customer centricity 49

Education Services Group

MAY 25, 2022

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain . We asked him to join us for this month’s webinar to discuss exactly how to do that. . We asked him to join us for this month’s webinar to discuss exactly how to do that. . Q&A Recap.

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ChurnZero

DECEMBER 2, 2022

All CS leaders eventually undertake this exercise to scale engagement and improve the customer experience. In our webinar, “ Lessons learned from a big a$$ book shift ,” ChurnZero’s CX team pulls back the curtain to share the methodology, approaches, and lessons learned from shifting CSM books across our entire customer base.

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ChurnZero

JANUARY 22, 2021

If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. To learn how selling and taking great care of your customers actually go hand in hand, we hosted a webinar with Bryan Neale, Founder of Blind Zebra Consulting and self-proclaimed “CS Sales Whisperer.”.

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Sales Chief Customer Officer Upselling Metrics 98

Branch Mesenger

MAY 29, 2018

In this webinar, Jeanne Bliss and Taylor Pipes chatted about the following topics: How to hire people who care. Jeanne Bliss is a best-selling author and an expert on customer-centric leadership. Corporations that were mentioned in this webinar include: Pal's Sudden Service. Every part of my body is about customer experience.

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ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

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Chief Customer Officer Finance SaaS Benchmark 87

Education Services Group

JULY 21, 2022

Speakers: Star Hofer , Chief Customer Officer, Partnerstack , and Carlos Quezada , Head of Digital Services Strategy & Customer Success, Aruba. . Watch the recording of this webinar to catch up on the full conversation! So, that’s how we would normally do it, bring it back in and manage on the inside.

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Journey mapping Chief Customer Officer SaaS Coaching 52

ChurnZero

NOVEMBER 22, 2019

Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Wednesday, December 4, 2019 2:00 – 3:00 PM EST. Are you finalizing your new year strategy as you lead Customer Success at your organization? I hope you can join us in October 2020. You Mon CEO, ChurnZero.

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Chief Customer Officer Education Upselling SaaS 17

8x8

FEBRUARY 22, 2018

For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer. He or she doesn’t have to be sold on the business value of improving customer satisfaction—that’s the focus of their job. Use metrics and statistics.

Metrics 66

Metrics Interactive Voice Response Chief Customer Officer Contact Center 66

ClientSuccess

NOVEMBER 2, 2020

Featuring real-world CSMs with real-world challenges, CSM From the Trenches offers a case study-like look at customer issues and presents an actionable solution to these common situations. Here are some additional resources from ClientSuccess : The Customer Success Webinar Series. Customer Success eBooks. More Toolkits!

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Chief Customer Officer SaaS Education Best practices 70

Amity

APRIL 7, 2017

Jeff Piper , Co-founder and Chief Customer Officer at SpringCM , demonstrates his team’s impact on new business by tracking the increase in advocacy and referrals. Your CSM team has a direct influence on overall customer satisfaction scores and number of reference-able clients. Register for the webinar!

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Chief Customer Officer Metrics Consulting Consulting 67

ChurnZero

JUNE 9, 2023

However, that’s not always the case for Customer Success (CS) teams even though they are often responsible for renewals and expansions. So said Randy Wootton , chief executive officer at Maxio and Alli Tiscornia , chief customer officer at ChurnZero in our webinar, “ Finance & CS: Charting a path to profitability.”

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Finance Metrics Benchmark Chief Customer Officer 98

Guru

OCTOBER 8, 2019

And no one is feeling the pressure quite like customer support teams. Order volumes are high, seasonal policies and promotions are plentiful, and over 40% of revenue is on the line.

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Chief Customer Officer Customer Support Management 48

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

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Chief Customer Officer SaaS Customer retention Engineering 52

ChurnZero

FEBRUARY 11, 2020

Top 5 Customer Success Takeaways from Chief Customer Officers USA. Upcoming Webinar: Digital Customer Success Strategies to Drive User Adoption. Wednesday, February 19, 2020, 2:00 – 3:00 PM EST. Often, getting access to the data points that matter most early in the customer journey can be difficult.

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Chief Customer Officer SaaS B2B Analytics 52

ChurnZero

OCTOBER 28, 2022

To get the rest of our findings, watch our webinar, 2022 Customer Success Study results revealed , in which our expert panel offers their take on the big trends, triumphs, and gaps across the industry. Panelists included: Alli Tiscornia, chief customer officer, ChurnZero. That’s just one example.

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Best practices Chief Customer Officer Sales Upselling 52

Mindtouch

MAY 19, 2016

Dan Steinman knows a thing or two about Customer Success, not only is he the Chief Customer Officer at Gainsight , but he is author to one of the leading books on the topic, “ How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.”. Dan Steinman, Chief Customer Officer at Gainsight.

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Chief Customer Officer Sales SaaS Technology 71

ClearAction

JANUARY 14, 2015

Trendy Customer Experience Management. In today's array of CXM webinars, articles, and conference speeches, hot topics include predictive analytics, journey mapping, touch-points, user experience, communities, digital and content marketing, self-service and social media. Boeing: Customer Survey Actions & Feedback to Customers/.

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ChurnZero

DECEMBER 29, 2020

This article dives into each side’s argument as they debated for and against Customer Success owning these revenue sources. Top 4 Metrics Chief Customer Officers (CCOs) Must Know. To find out who wins, check out the recap. The full report releases in early January 2021 (you can subscribe to our newsletter to receive it ).

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SaaS Chief Customer Officer Upselling Metrics 98

JustCall

MARCH 8, 2023

Jeanne Bliss Principal Co-founder, Customer Experience Professionals Association (CXPA) Jeanne Bliss is a globally renowned CX practitioner and business growth advisor for the C-suite, with over 35 years of experience in creating deep and memorable relationships with customers. Follow Sue on LinkedIn 7. Follow Emilia on LinkedIn 8.

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Chief Customer Officer Consulting Consulting Customer centricity 52

Totango

NOVEMBER 12, 2018

Moderated by Jamie Bertasi, Chief Operations Officer (COO) and Chief Customer Officer (CCO) at Totango, the panelist consisted of a well-rounded group of CS leaders and executives bringing to the table their own unique perspectives on the state of CS today. More about the event here. Learn more about Totango here.

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Enterprise Chief Customer Officer Customer centricity Accountability 48

ChurnZero

NOVEMBER 27, 2019

Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. Wednesday, December 4, 2019 2:00 – 3:00 PM EST. Are you finalizing your new year strategy as you lead Customer Success at your organization? Upcoming events will be taking place in Seattle, Boston, Denver, London and Berkeley.

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Chief Customer Officer SaaS Education Metrics 75

ChurnZero

DECEMBER 13, 2019

To help answer this question facing new managers , we hosted a webinar last week with Emilia D’Anzica. Emilia , Partner at Winning by Design, gives Customer Success leaders a practical blueprint to execute incremental change that won’t overwhelm your team. They’re leading a partnership with your customers. Q&A Recap.

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Coaching Chief Customer Officer Education Accountability 72

ChurnZero

FEBRUARY 23, 2021

To find out, we invited CSM Practice to share benchmarking data from their recent survey of Customer Success professionals on how they build, maintain, and measure customer health scores. During the webinar, we cover: Who uses customer health scoring. The true impact of customer health scores. Q&A Recap.

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Metrics Benchmark Chief Customer Officer Accountability 80

CX Journey

JUNE 14, 2017

Books like the Ultimate Question series, Outside In, and Jeanne Bliss' books about the Chief Customer Officer role are great resources. Attend webinars. Market yourself. Educate yourself I cannot say this enough: read, read, read. Sign up for blog newsletters. There is no shortage of CX resources out there!

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Chief Customer Officer Education Consulting Consulting 57

8x8

FEBRUARY 22, 2018

For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer. He or she doesn’t have to be sold on the business value of improving customer satisfaction—that’s the focus of their job. Use metrics and statistics.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48

8x8

FEBRUARY 22, 2018

For enterprise-size businesses, you have an ally in your Chief Customer Officer or Customer Experience Officer. He or she doesn’t have to be sold on the business value of improving customer satisfaction—that’s the focus of their job. Use metrics and statistics.

Metrics 48

Metrics Interactive Voice Response Chief Customer Officer Contact Center 48

Altivon

SEPTEMBER 28, 2017

Yesterday Altivon sponsored the first in a series of healthcare related webinars focused on patient experience and the contact center. Leading off the program was Altivon’s own Frank Tersigni, Chief Customer Officer. The webinar included 3 polls. The Evidence is There.

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Healthcare Contact Center Chief Customer Officer Multi-channel support 40

CustomerSuccessBox

DECEMBER 24, 2021

Is it the CSM ( Customer Success Manager ) or a CS leader or the team/personnel who supports the customer? Find out the moments of value in a customer journey. Generally, it’s the responsibility of a Chief Customer Officer (CCO) to establish that journey. Low NPS Customer Webinars Conferences.

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Journey mapping Chief Customer Officer Upselling Customer retention 52

ChurnZero

JULY 9, 2020

Customers associate those positive feelings with your brand and its equity increases. Spread Wisdom With Webinars. Webinars are often thought of for top-of-funnel lead generation and nurture, but they can be just as effective for customer marketing. Did they complete the intended task, or even attempt to?

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SaaS Marketing Upselling Chief Customer Officer 64

ChurnZero

OCTOBER 28, 2021

With the results from 2021’s survey in, we held a webinar with the CS leaders from ChurnZero, ESG, and Higher Logic to discuss the findings. During the webinar, we covered: How to benchmark your team against others in the industry. If you missed the webinar, you can watch it on-demand. Customer Success Around the Web.

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