Cloud contact Consulting Technical Support 
Serenova
MARCH 10, 2020
Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.
Connect
AUGUST 27, 2024
Despite the adoption of advanced digital solutions designed to facilitate frictionless CX, many businesses still struggle to achieve this critical objective through their digitally-enabled omnichannel contact centres. Historically, business transformation projects have remarkably high failure rates. Δ The post Frictionless CX.
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Talkdesk
MARCH 6, 2020
It has consulted, planned and operated visual communication implementations in 14,000 installations worldwide in over 90 countries. Talkdesk Enterprise Cloud Contact Center was up to the challenge, presenting an available 100% Uptime Service Level Agreement (SLA) and a seamless integration with Salesforce. Want to know more?
NobelBiz
FEBRUARY 21, 2022
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Free of charge.
SharpenCX
MAY 11, 2021
We asked customer experience leaders and consultants to weigh in on the challenges they’ve seen with work from home call centers. So be sure to give agents all the support, tools and training to provide a CX that will strengthen their relationship with your organization. Use internal chat support queues. Infrastructure.
NobelBiz
MAY 25, 2023
Brad Butler, Contact Center Software Consultant @NobelBiz The Importance of Customer Data in Call Centers Customer Data Platform (CDP) software allows contact centers (and other business models, for that matter) to pull in customer data from any channel, system, or data stream to build a unified customer profile.
NobelBiz
FEBRUARY 22, 2023
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Free of charge.
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