Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

3CLogic

JUNE 11, 2021

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. A Georgia-based health care system, Wellstar Health is comprised of 11 hospitals, 5 healthcare parks, and 300 offices. But don’t just take our word for it.

Healthcare 52

Healthcare contact center solutions Contact Center Cloud contact 52

Noble Systems

MARCH 11, 2019

And how can they be sure that the cloud contact center will accomplish what they set out to do? This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

Talkdesk

APRIL 2, 2020

Essential goods and services such as grocery stores, food delivery and healthcare are witnessing never-before-seen levels of demand. In many centralized, ‘brick and mortar’ contact centers, hundreds of agents work in close quarters and share equipment, which represents a significant health hazard for both individuals and the greater public.

Cloud contact 57

Cloud contact Government Healthcare contact center solutions 57

Serenova

APRIL 19, 2020

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. These contact centers are rising to the challenge of this global crisis. Customer-first Support.

Schedule adherence 76

Schedule adherence Contact Center Cloud contact Healthcare 76

Revation Systems

MARCH 2, 2022

SAN FRANCISCO–( BUSINESS WIRE )–Revation Systems (“Revation”), a leader in cloud-based engagement and communication solutions, has closed a majority investment from Invictus Growth Partners (“Invictus”). The acquisition includes a significant growth capital investment to accelerate Revation’s innovative vision for LinkLive.

Multichannel 12

Multichannel Healthcare Finance Contact Center 12

NobelBiz

APRIL 30, 2024

Balto’s technology is particularly important in industries with stringent regulatory requirements, such as finance and healthcare, where compliance is closely scrutinized. By integrating the Balto AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105

NobelBiz

APRIL 30, 2024

Balto’s technology is particularly important in industries with stringent regulatory requirements, such as finance and healthcare, where compliance is closely scrutinized. By integrating the Balto AI-powered guidance for agents, NobelBiz takes a step further in perfecting one of the best contact center solutions on the market.

Call Center 104

Call Center Chatbots Virtual Agent Contact Center 104

Hodusoft

SEPTEMBER 18, 2024

Some decades back, health maintenance organizations used manual processes to run their call centers. However, manual HMO call centers are highly inefficient and labor-intensive. A cloud contact center is a modern solution to these inefficiencies, offering essential features such as IVR, call recording, and omnichannel capabilities.

Call Center 52

Call Center Contact center software Healthcare Contact Center 52

Serenova

APRIL 12, 2019

The respondents surveyed represent a wide range of industries, including retail, energy, technology, manufacturing, government and business services, with the largest percentage coming from financial services (33%) and healthcare (15%). What best describes the status of you contact center’s move to the cloud?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

CSM Magazine

AUGUST 18, 2022

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with comprehensive end-to-end WebRTC testing capabilities from Hammer. For more information please visit www.hammer.com.

Interactive Voice Response 10

Interactive Voice Response Contact Center Self service Healthcare 10

Talkdesk

MARCH 24, 2021

Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags. A digital ecosystem for an insurer can include other sectors like mobility, healthcare, housing, and accounting. .

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

3CLogic

OCTOBER 19, 2021

The path forward starts with implementing an advanced contact center solution that integrates seamlessly with your existing ServiceNow ITSM digital channels and workflows. Your agents are already working hard, so let your contact center solution do more of the talking. Give Your IT Help Desk A Voice.

contact center solutions 52

contact center solutions Contact Center Self service Healthcare 52

NobelBiz

FEBRUARY 7, 2022

Take, for example, the healthcare sector, Callers will most likely enter the line in a tense or critical condition. Acknowledging your customers’ problems demonstrates that your contact center is aware of the client’s concerns. With years of experience in the trenches of Contact Center Solutions.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

Interaction Metrics

MARCH 20, 2025

Pricing Sprinklr typically provides custom, enterprise-focused quotes; prices can start high, so contact Sprinklr for a tailored plan if youre ready to invest in centralized CX management. Pricing Contact Alida for custom pricing tailored to your business. Learn more at Alida’s website. Pricing Starts at $85 per user, per month.

Enterprise 62

Enterprise Surveys Analytics Feedback 62

Cisco - Contact Center

SEPTEMBER 5, 2019

Typical errors include the healthcare provider writing the wrong medication, wrong route or dose, or the wrong frequency. Don’t let your contact center fall into the complexity trap. Click to find out more information about Cisco Contact Center Solutions. Changing Your Contact Center?

Contact Center 67

Contact Center Healthcare contact center solutions Analytics 67