Playvox

NOVEMBER 18, 2021

Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. What is a cloud solution?

contact center solutions 52

contact center solutions Cloud contact Contact Center SaaS 52

Noble Systems

APRIL 14, 2021

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Reduce upfront and operational costs.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Serenova

APRIL 19, 2020

As you contemplate a cloud contact center solution to optimize your WFH transition, remember to focus on these four features: Workforce Optimization. Serenova WFM can help minimize administrative effort, improve agent engagement and schedule adherence, and reduce labor costs. Customer-first Support.

Schedule adherence 76

Schedule adherence Contact Center Cloud contact Healthcare 76

NICE inContact

NOVEMBER 28, 2018

Assume you can make a 15% improvement to average handle time, first call resolution, self-service rate and schedule adherence. Our example is based on a hypothetical, 15-seat contact center servicing roughly 3,000 weekly interactions. Here is an example* of how improving these KPI’s can lead to big savings.

Contact Center 48

Contact Center Schedule adherence Average Handle Time First call resolution 48