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3 Ways Cloud Contact Center Solutions Enable Innovation

Upstream Works

To address this, contact center leaders need to think about innovation and emerging technologies like Artificial Intelligence (AI) and how cloud-based contact center solutions enable them to keep pace. Learn more about our omnichannel contact center solutions here.

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A Step-by-Step Guide to Search for Your Next Cloud Contact Center

SharpenCX

With ever-changing trends and the challenges to meet new customer expectations , you have to account for tons of factors. You need to ask the right questions and gather supporting info to commit to a new cloud contact center system. . >> Download Now: 101 questions to ask on your contact center RFP.

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New Survey Reveals Shifting Cloud Contact Center Preferences

Aspect

If Ben Franklin were alive today, his famous quote would read something like this, “In this world, nothing can be said to be certain except death and taxes and cloud software.” Most industry leaders agree that their software will eventually reside in the cloud, but what’s the state of the cloud contact center right now?

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Contact Center Technology Trends 2022

Spearline

We may have (mostly) emerged from the restrictions that forced this change, but there is undoubtedly a longer term legacy for contact centers, and impact on future contact center trends. So what are the contact center trends for 2022? reduction in spending.

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Simplify optimizes the patient journey for scheduling medical appointments thanks to Vocalcom cloud contact center solutions

VocalCom

Vocalcom cloud contact center technology allows Simplify to deploy a single tool standardized across all of its contact center platforms to gain agility, ensure optimal service quality for its customers and the patients, and facilitate remote working for its agents. SIMPLIFY employs 250 associates. About Vocalcom.

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How a Cloud Contact Center Solution Improves ServiceNow's Healthcare and Life Sciences Platform

3CLogic

ServiceNow HCLS also gives advanced analytics that enable healthcare practitioners and administrators to further improve service and patient experience by analyzing performance and trends. Enhancing ServiceNow’s Healthcare Service Management Platform with an Integrated Cloud Contact Center Solution.

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Contact Center Technology Trends to Watch in 2022

Hodusoft

Contact Center Technology Trends to Watch in 2022. The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. So, what contact center technology trends can one expect in 2022.