Aspect

JULY 15, 2020

On July 14, Aspect released a new version of the Aspect Workforce Optimization Suite including Workforce Management (WFM) , Quality Management (AQM) and Performance Management (APM). Aspect is making it much easier for employees to be effective participants in the mobile workforce. .

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

Playvox

NOVEMBER 18, 2021

Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. Cloud contact center solutions eliminate so much technical complexity.

contact center solutions 52

contact center solutions Cloud contact Contact Center Schedule adherence 52

NICE inContact

OCTOBER 25, 2019

There is extensive research that shows moving your contact center to the cloud is an inevitable requirement to staying competitive and relevant. An often overlooked approach is to transition workforce optimization functions to the cloud, while keeping your ACD and PBX on-premises.

Contact Center 48

Contact Center contact center workforce Cloud contact Quality management 48

NICE inContact

JULY 12, 2016

Keyword mining, trend analysis and targeted quality management (QM), can unleash the full power of your contact center data and provide key insights into your contact center operations. Consider the end results of how your WFO-enabled contact center will operate.

Interactive Voice Response 48

Interactive Voice Response First call resolution contact center workforce Contact Center 48

Advertisement

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

Contact Center

Hodusoft

NOVEMBER 29, 2022

The Five9 Intelligent Cloud Contact Center is a subscription model contact center software that’s loaded with a wide range of features, making it one of the best customer experience management platforms. It provides simple interfaces for non-technical users. Cons : Some reports of technical issues.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40