Cisco - Contact Center

JUNE 18, 2020

Driving Business Growth for Customers with the Intelligent Contact Center. Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Contact Center Installed Base. Identified by Aragon Research. Focus on AI.

Contact Center 97

Contact Center Enterprise contact center solutions Cloud contact 97

Hodusoft

APRIL 27, 2022

Omnichannel Contact Center: A Beginner’s Guide to Scale Up. Earlier, call centers had limited resources making it difficult for tech support to handle every query. Today the concept of the omnichannel contact center has transformed the scenario. An overview of Multichannel Contact Centers.

Contact Center 105

Contact Center Multichannel Contact center software Interactive Voice Response 105

Concentrix

APRIL 19, 2021

The post Banking Industry Series: Cloud Contact Center Transformation Using Amazon Connect appeared first on Concentrix. Reimagine customer engagement and care operations for the new digital first experience.

Cloud contact 62

Cloud contact Banking Contact Center 62

Serenova

JUNE 24, 2020

Omnichannel Contact Centers: the Why and How in 2020. Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Serenova

JUNE 24, 2020

Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center?

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Talkdesk

FEBRUARY 16, 2021

Once the initial shock subsided, however, many companies have been pleasantly surprised by how quickly they are accruing benefits from their cloud contact centers and customer experience (CX) applications. You continue to lean on legacy on-premises contact center platforms.

Customer Experience 139

Customer Experience Cloud contact Contact Center Best practices 139

Cisco - Contact Center

JANUARY 8, 2020

Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. Some businesses have near and long-term plans to move to the cloud. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months.

Best practices 53

Best practices Contact Center Cloud contact Surveys 53

Cisco - Contact Center

FEBRUARY 19, 2020

So, are contact centers more than a feeling? The ecosystem we call the contact center often represents the corporate culture – a unique place, where moments of interaction create emotions, attitudes and default patterns that will have a profound impact on our success in creating meaningful and lasting experiences.

Contact Center 82

Contact Center contact center solutions Enterprise Best practices 82

Fonolo

APRIL 10, 2019

Contact center software and CRM software have been on a slow collision course for decades. Now that both worlds are increasingly cloud-based, the collision is accelerating. How to Reduce Contact Center Costs AND Improve Customer Service. Who should watch: VPs & Directors of Contact Centers.

CRM 98

CRM Contact Center Call Center Contact center software 98

CSM Magazine

APRIL 13, 2023

a leading, cloud-native, contact center customer experience insight and action platform provider, announced key findings such as, more than 40% of contact center decision makers report having limited success with their CCaaS migration efforts. SuccessKPI, Inc., Learn more at www.successkpi.com.

Cloud contact 52

Cloud contact Contact Center Consulting Consulting 52

Noble Systems

FEBRUARY 10, 2021

What Contact Centers Can Do Now to Address Shifting Customer Behaviors. Earlier in this 3-part blog series, we looked at recent changes in consumer demands ( Part 1 ), including the top five contact center customer behavior trends that are here to stay ( Part 2 ). Anywhere customer service and engagement.

Contact Center 98

Contact Center Gamification Self service Analytics 98

Cisco - Contact Center

FEBRUARY 18, 2020

“I need the business agility, flexibility, and speed of new feature delivery that cloud offers while protecting my contact center investments.”. “I I need easy access to cloud-based applications that work seamlessly with my on-premises contact center infrastructure”. Do These Challenges Sound Familiar?

Contact Center 95

Contact Center Enterprise Self service contact center solutions 95

Serenova

MARCH 31, 2020

Contact centers are still scrambling to find ways to support work-from-home (WFH) agents in the face of the coronavirus and rapidly spreading COVID-19 outbreak. This move to WFH is imperative to the health of your agents, and the only way to do it quickly and effectively—long-term—is through a cloud-based solution.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

NICE inContact

OCTOBER 22, 2018

Building for the Future: CX in the Cloud is packed with real world lessons learned from a panel of seasoned contact center experts. What better way to learn about the benefits of moving contact center technology to the cloud than from the companies employing these solutions. TechStyle Fashion Group.

contact center solutions 48

contact center solutions Cloud contact Contact Center Technology 48

NICE inContact

AUGUST 1, 2019

It is time to modernize your contact center. But it may have been five years or more since you last evaluated technology options or vendors for call center software. Watch Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center now.

Contact center software 55

Contact center software Contact Center Enterprise Cloud contact 55

Serenova

MARCH 23, 2020

With the effects of the COVID-19 crisis continuing to grow in scale and impact every day, Serenova is committed to helping keep contact centers working, safely. We know contact centers and their agents are on the front lines responding to the coronavirus, and you’re stretched thin in every way.

Contact Center 80

Contact Center contact center workforce Government Healthcare 80

Noble Systems

APRIL 14, 2021

The virtual call center has become a hot topic, as the coronavirus pandemic has moved call center teams from centralized offices to individual homes. A virtual contact center is designed to support distributed workforces. Advantages of using a virtual contact center solution versus a traditional call center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Cisco - Contact Center

JANUARY 27, 2020

In our own Cisco survey of 700 contact center executives across 7 countries, 79% agreed that customer experience has a significant impact on business results. Integration of new cognitive capabilities powered by Voicea and Google Cloud’s Contact Center AI that turn your agents into “super agents”.

Contact Center 58

Contact Center contact center solutions Enterprise Cloud contact 58

NICE inContact

AUGUST 16, 2019

In light of fast-changing customer demands, is your contact center keeping up? Explore more in our webinar replay , where our experts unpack the report’s key discoveries. As contact center leaders, we need to focus on ensuring customers and agents have the technology and tools to deliver seamless omnichannel service.

Contact Center 67

Contact Center Benchmark Self service Best practices 67

Cisco - Contact Center

FEBRUARY 19, 2021

Businesses can no longer tolerate silos, because customer interactions aren’t limited to a single department within an organization, they occur across many touchpoints, including contact center, customer experience organizations, marketing, or in the products themselves. million contact center agents. What’s Next?

Customer Experience 101

Customer Experience Contact Center APIs contact center solutions 101

NICE inContact

AUGUST 19, 2019

That you’re taking the right steps towards improvement in the contact center and beyond? Contact center benchmarks , that’s how. Access this webinar now: Analytics and Optimization – Real Results with Automated Benchmarking. How you stack up against external standards and industry peers?

Benchmark 55

Benchmark Contact Center Best practices Enterprise 55

NICE inContact

AUGUST 19, 2019

That you’re taking the right steps towards improvement in the contact center and beyond? Contact center benchmarks , that’s how. Access this webinar now: Analytics and Optimization – Real Results with Automated Benchmarking. How you stack up against external standards and industry peers?

Benchmark 54

Benchmark Contact Center Best practices Enterprise 54

NobelBiz

NOVEMBER 13, 2023

According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. 60% of consumers have switched brands due to a negative contact center experience. How to measure Your Contact Center’s NPS?

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Liveops

MARCH 15, 2021

Watch the full webinar here. . Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

8x8

OCTOBER 25, 2017

If you took the time to dig into legacy contact center technology (yeah right, who does this?), Fortunately, people like me actually do geek out about contact center technology, evolution and trends. That perception is reality for too many contact centers. Both of which delay and damage customer outcomes.

Contact Center 48

Contact Center Self service Cloud contact Wait times 48

Fonolo

FEBRUARY 13, 2019

Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. About: We almost always include a Contact Babel report in these posts. This year’s edition is based on questionnaires answered by 222 contact center managers and directors, and weighs in at a healthy 363 pages!

Contact Center 57

Contact Center Call Center APIs outsourcing 57

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

Edify

DECEMBER 13, 2021

Great questions arise whenever we host webinars, attend trade shows, give demos, and even when we onboard new customers. Welcome (back) to our Ask a CTO series, where I get to sit down for Q&A with our in-house expert on all things tech, Edify co-founder and CTO Bracken Fields.

Contact Center 71

Contact Center Contact center software contact center solutions Cloud contact 71

NobelBiz

SEPTEMBER 19, 2023

Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. But in the contact center realm, they’re not just a minor inconvenience; they’re a productivity vampire. Moreover, OMNI+ guarantees 99.9%

Contact Center 59

Contact Center Abandon rate Call Center Telecommunications 59

NICE inContact

AUGUST 20, 2019

How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? How does all this impact your call center? Modernizing your contact center software may seem like a big job. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 20, 2019

How well does your system support modern call center requirements like omnichannel , digital channels , workforce management and more? How does all this impact your call center? Modernizing your contact center software may seem like a big job. Why go “cloud” or stay with an on-premises system?

Contact Center 54

Contact Center Contact center software contact center solutions CRM 54

NICE inContact

AUGUST 16, 2019

In light of fast-changing customer demands, is your contact center keeping up? Explore more in our webinar replay , where our experts unpack the report’s key discoveries. As contact center leaders, we need to focus on ensuring customers and agents have the technology and tools to deliver seamless omnichannel service.

Contact Center 54

Contact Center Benchmark Self service Best practices 54

Fonolo

APRIL 18, 2019

How to Reduce Contact Center Costs AND Improve Customer Service. To achieve the kind of cost savings that truly impact the bottom line, contact center leaders need to reconsider the typical ho-hum tactics. Learn how by registering to watch this live one-hour webinar. The answer? Successful case studies.

Contact Center 59

Contact Center Customer Service Call Center Scripts 59

NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. To cater to both generations, you need to provide up-to-date communication solutions in your contact center. Gamification is one key way to do so.

Contact Center 55

Contact Center Gamification Management Call Center 55

NobelBiz

JANUARY 3, 2022

Many contact centers must develop methods and use their resources to manage client expectations and create a pleasant customer experience. However, for contact centers increasing the usage of digital channels presents a business opportunity. The telephone is still the most common way to get in touch with a company.

Contact Center 52

Contact Center Call Center call center software Consulting 52

Serenova

MARCH 12, 2019

Earlier this year, I had the pleasure of speaking to several Serenova customers about the different paths each had taken to a contact center-as-a-service (CCaaS) solution. As the need to update customer care technology surfaced in 2016, GFood made the decision that a cloud solution was the correct path to take.

Cloud contact 66

Cloud contact contact center solutions Contact Center SaaS 66