Cloud Contact Center Migration
Concentrix
MAY 22, 2023
Do you understand what moving to the cloud means for your business and the best way to implement it? Watch our webinar to learn more.
Cloud contact Contact Center Webinar 
Transform Your Cloud Contact Center Using Amazon Connect
Concentrix
APRIL 28, 2021
Register to join us for our webinar on May 6th. The post Transform Your Cloud Contact Center Using Amazon Connect appeared first on Concentrix.
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79% Agree Cloud Toolsets Are Essential for Cloud Contact Center Success
CSM Magazine
APRIL 13, 2023
a leading, cloud-native, contact center customer experience insight and action platform provider, announced key findings such as, more than 40% of contact center decision makers report having limited success with their CCaaS migration efforts. SuccessKPI, Inc., Learn more at www.successkpi.com.
New Survey Reveals Shifting Cloud Contact Center Preferences
Aspect
SEPTEMBER 28, 2017
If Ben Franklin were alive today, his famous quote would read something like this, “In this world, nothing can be said to be certain except death and taxes and cloud software.” Most industry leaders agree that their software will eventually reside in the cloud, but what’s the state of the cloud contact center right now?
SOCAP Webinar | The Crucial Role of Technology in the Life of a Contact Center Manager
NobelBiz
DECEMBER 9, 2021
Optimizing the human element for a better Contact Center performance is and has always been a hot topic in the industry. In a sense performance-oriented contact centers can be seen as living organisms, brimming with life, combining intricate technologies with a human touch.
Banking Industry Series: Cloud Contact Center Transformation Using Amazon Connect
Concentrix
APRIL 19, 2021
The post Banking Industry Series: Cloud Contact Center Transformation Using Amazon Connect appeared first on Concentrix. Reimagine customer engagement and care operations for the new digital first experience.
Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud
Cisco - Contact Center
JANUARY 8, 2020
Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. Some businesses have near and long-term plans to move to the cloud. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months.
Webinar: Lessons Learned in Rapid Migration to Remote Based Work
Aspect
APRIL 6, 2020
This week we’re sharing a special edition of our next ASUGA webinar, Thursday, April 9 th at 12:00 PM EDT (17:00 BST, 9:00 AM PDT) There is no Such Thing as the “New Normal” – Lessons Learned in Rapid Migration to Remote Based Work. The post Webinar: Lessons Learned in Rapid Migration to Remote Based Work appeared first on Aspect Blogs.
Omnichannel Contact Center: A Beginner’s Guide to Scale Up
Hodusoft
APRIL 27, 2022
Omnichannel Contact Center: A Beginner’s Guide to Scale Up. Earlier, call centers had limited resources making it difficult for tech support to handle every query. Today the concept of the omnichannel contact center has transformed the scenario. An overview of Multichannel Contact Centers.
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[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9
Liveops
MARCH 11, 2021
Watch the full webinar here. . Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
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Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020
Cisco - Contact Center
JUNE 18, 2020
Driving Business Growth for Customers with the Intelligent Contact Center. Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Contact Center Installed Base. Identified by Aragon Research. Focus on AI.
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Dropped Calls Decoded: Causes and Solutions for Contact Centers
NobelBiz
SEPTEMBER 19, 2023
Ah, the dreaded dropped call – the arch-nemesis of every contact center agent’s productivity and the ultimate buzzkill in the world of customer service. But in the contact center realm, they’re not just a minor inconvenience; they’re a productivity vampire. Moreover, OMNI+ guarantees 99.9%
Is Your Contact Center “In the Zone”?
Cisco - Contact Center
FEBRUARY 19, 2020
So, are contact centers more than a feeling? The ecosystem we call the contact center often represents the corporate culture – a unique place, where moments of interaction create emotions, attitudes and default patterns that will have a profound impact on our success in creating meaningful and lasting experiences.
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Building for the Future – Cloud Contact Center Solutions Offer Flexibility, Scalability and Omnichannel
NICE inContact
OCTOBER 22, 2018
Building for the Future: CX in the Cloud is packed with real world lessons learned from a panel of seasoned contact center experts. What better way to learn about the benefits of moving contact center technology to the cloud than from the companies employing these solutions. TechStyle Fashion Group.
Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
Cisco - Contact Center
JANUARY 27, 2020
In our own Cisco survey of 700 contact center executives across 7 countries, 79% agreed that customer experience has a significant impact on business results. Integration of new cognitive capabilities powered by Voicea and Google Cloud’s Contact Center AI that turn your agents into “super agents”.
12 Reasons Why A Contact Center Software Upgrade Is A Must
NobelBiz
FEBRUARY 21, 2022
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.
Enterprise Contact Center Software Buyer’s Guide: Recommendations from Gartner
NICE inContact
AUGUST 1, 2019
It is time to modernize your contact center. But it may have been five years or more since you last evaluated technology options or vendors for call center software. Watch Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center now.
The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)
Serenova
JUNE 24, 2020
Omnichannel Contact Centers: the Why and How in 2020. Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center.
Contact Center Solutions: 12 Reasons Why An Upgrade Is A Must & Why It’s Essential For Your Success!
NobelBiz
FEBRUARY 22, 2023
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.
The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)
Serenova
JUNE 24, 2020
Even during this time marked by rapid change and uncertainty, the foundation of a successful contact center remains constant: exceptional customer experience. Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center?
What Contact Centers Can Do Now to Address Shifting Customer Behaviors
Noble Systems
FEBRUARY 10, 2021
What Contact Centers Can Do Now to Address Shifting Customer Behaviors. Earlier in this 3-part blog series, we looked at recent changes in consumer demands ( Part 1 ), including the top five contact center customer behavior trends that are here to stay ( Part 2 ). Anywhere customer service and engagement.
Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5
Cisco - Contact Center
FEBRUARY 18, 2020
“I need the business agility, flexibility, and speed of new feature delivery that cloud offers while protecting my contact center investments.”. “I I need easy access to cloud-based applications that work seamlessly with my on-premises contact center infrastructure”. Do These Challenges Sound Familiar?
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[Webinar w/Five9] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition
Liveops
MARCH 15, 2021
Watch the full webinar here. . Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
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Call Deflection Tools and Strategies For Contact Centers
NobelBiz
JANUARY 3, 2022
Many contact centers must develop methods and use their resources to manage client expectations and create a pleasant customer experience. However, for contact centers increasing the usage of digital channels presents a business opportunity. The telephone is still the most common way to get in touch with a company.
Contact Center Benchmarks Provide Continuous Improvements
NICE inContact
AUGUST 19, 2019
That you’re taking the right steps towards improvement in the contact center and beyond? Contact center benchmarks , that’s how. Access this webinar now: Analytics and Optimization – Real Results with Automated Benchmarking. How you stack up against external standards and industry peers?
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How To Create An Exceptional Knowledge Base For Contact Center?
NobelBiz
JANUARY 31, 2022
Customers in 2022 expect to connect with your contact center via a variety of communication methods in a fluid, undifferentiated manner. Hence the question, how to create a unique knowledge base in 2022 for your contact center? A knowledge base: All the knowledge of a contact center Did you know that 8.
Contact Center Benchmarks Provide Continuous Improvements
NICE inContact
AUGUST 19, 2019
That you’re taking the right steps towards improvement in the contact center and beyond? Contact center benchmarks , that’s how. Access this webinar now: Analytics and Optimization – Real Results with Automated Benchmarking. How you stack up against external standards and industry peers?
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10 Essential KPIs for Measuring Contact Center CRM Performance
NobelBiz
JANUARY 10, 2022
Here are 10 CRM key performance indicators that may be calculated and assessed using your data and contact center technologies. They are meant to assist your contact center in improving your CRM practice when combined with the KPIs that are unique to your business.
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CxEngage Scoreboard: Keep Your WFH Contact Center Agents Happy and Healthy during This Global Pandemic
Serenova
MARCH 31, 2020
Contact centers are still scrambling to find ways to support work-from-home (WFH) agents in the face of the coronavirus and rapidly spreading COVID-19 outbreak. This move to WFH is imperative to the health of your agents, and the only way to do it quickly and effectively—long-term—is through a cloud-based solution.
Contact Center and CRM: A Galactic Merging
Fonolo
APRIL 10, 2019
Contact center software and CRM software have been on a slow collision course for decades. Now that both worlds are increasingly cloud-based, the collision is accelerating. How to Reduce Contact Center Costs AND Improve Customer Service. Who should watch: VPs & Directors of Contact Centers.
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5 Proven Strategies To Help Remote Contact Center Agents Feel Valued
Playvox
MAY 26, 2022
In addition to feeling the mental and emotional weight of consumer-facing jobs, remote contact center agents are experiencing redundancy that can make their jobs feel tedious. With an average contact center agent salary of $42,947, that’s almost $13,000 per agent. Hold times go down, and customer satisfaction goes up.
7 signs you are stuck in customer experience survival mode
Talkdesk
FEBRUARY 16, 2021
Once the initial shock subsided, however, many companies have been pleasantly surprised by how quickly they are accruing benefits from their cloud contact centers and customer experience (CX) applications. You continue to lean on legacy on-premises contact center platforms.
5 Ways To Optimize Call Abandonment Rate For Contact Centers
NobelBiz
DECEMBER 19, 2021
Beyond this acceptable level, a contact center must reconsider its strategy and resources in order to lower it as much as possible. Call abandonment is a key performance indicator that may be used to evaluate the effectiveness of a contact center. How to calculate the call abandonment rate for contact centers?
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Averting Disaster: How We’re Helping Keep Contact Centers Working (Safely) through the COVID-19 Crisis
Serenova
MARCH 23, 2020
With the effects of the COVID-19 crisis continuing to grow in scale and impact every day, Serenova is committed to helping keep contact centers working, safely. We know contact centers and their agents are on the front lines responding to the coronavirus, and you’re stretched thin in every way.
Unlocking the Value of Customer Experience: A Guide to Measuring CX ROI
NobelBiz
NOVEMBER 13, 2023
According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand. 60% of consumers have switched brands due to a negative contact center experience. How to measure Your Contact Center’s NPS?
Why Customers Loathe Your Contact Center
8x8
OCTOBER 25, 2017
If you took the time to dig into legacy contact center technology (yeah right, who does this?), Fortunately, people like me actually do geek out about contact center technology, evolution and trends. That perception is reality for too many contact centers. Both of which delay and damage customer outcomes.
Consumer Demands are Changing Faster than Ever. Is your Contact Center Keeping Up?
NICE inContact
AUGUST 16, 2019
In light of fast-changing customer demands, is your contact center keeping up? Explore more in our webinar replay , where our experts unpack the report’s key discoveries. As contact center leaders, we need to focus on ensuring customers and agents have the technology and tools to deliver seamless omnichannel service.
How To Reduce Contact Center Agent Turnover Rate?
NobelBiz
JANUARY 24, 2022
Turnover is natural in a contact center and in any business. So, what are the primary factors that contribute to contact center turnover or attrition? And what strategies, technologies, and tactics may be implemented to avoid excessive agents turnover rate in a contact center ?
Ask a CTO: Why Contact Centers Work Best on Chromebooks
Edify
DECEMBER 13, 2021
Great questions arise whenever we host webinars, attend trade shows, give demos, and even when we onboard new customers. Welcome (back) to our Ask a CTO series, where I get to sit down for Q&A with our in-house expert on all things tech, Edify co-founder and CTO Bracken Fields.
Call Center optimization: Tools and best practices to increase performance
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?
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Compliance: Contact Center and Debt Collection Agency Guide
NobelBiz
MARCH 14, 2023
Debt collection agencies and contact centers are subject to strict regulations and laws governing their operations. One of the major issues faced by debt collection agencies and contact centers when it comes to compliance is the lack of the right solutions to be compliant. And pay extra attention to it.
How to Measure the Return On Investment (ROI) of Your Contact Center Solution?
NobelBiz
MARCH 23, 2022
Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!
An Introduction to the Virtual Call Center
Noble Systems
APRIL 14, 2021
The virtual call center has become a hot topic, as the coronavirus pandemic has moved call center teams from centralized offices to individual homes. A virtual contact center is designed to support distributed workforces. Advantages of using a virtual contact center solution versus a traditional call center.
4 Contact Center Reports to Kick off 2019
Fonolo
FEBRUARY 13, 2019
Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. About: We almost always include a Contact Babel report in these posts. This year’s edition is based on questionnaires answered by 222 contact center managers and directors, and weighs in at a healthy 363 pages!
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