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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Performance/Analytics: Used for monitoring website traffic and interactions
Customers today want to feel respected, understood, and excited when they interact with your company. According to a study of customeremotions conducted by Motista, customers who feel both satisfied and emotionally connected to a brand are 52% more valuable than those who are just highly satisfied. Convenience.
An ongoing dialogue with your agents lets your brand monitor customer satisfaction levels and improve service continuously. Use different kinds of customer surveys. Well-timed customer feedback surveys are essential to understanding customeremotions. Analyze customer satisfaction metrics.
but also qualitative: retention rate, customer satisfaction, CustomerEffort Scores, etc. Today, speech analytics is the product of huge investment to thoroughly analyze vast quantities of conversations and find crucial information that leads to a better understanding of the customer’s words, intentions, and behavior.
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