Talkdesk

MARCH 13, 2020

EF Education First is the largest private education institution that combines language training with cultural exchange and academic achievement, with 500 locations and 50,000 employees around the globe. When looking for a new contact center solution, call quality was the leading factor moving forward.

Enterprise 52

Enterprise Education contact center solutions Cloud contact 52

Serenova

MARCH 1, 2020

Serenova’s team of technology and channel experts will be available to talk about how our partners and their customers thrive with our omnichannel cloud contact center solutions. For nearly two decades, Serenova has helped contact centers elevate customer experience and optimize their workforces with a true cloud platform.

contact center solutions 64

contact center solutions Cloud contact Contact Center Education 64

NobelBiz

NOVEMBER 13, 2023

NobelBiz Omni+, our Cloud Contact Center Solution, stands out by consolidating all communication channels into a seamless platform, ensuring an excellent customer experience. With over 20 years of expertise, Chris explores the role of self-service in reducing churn in contact centers. CLV = 50 $x 12 months x 3 years = 1800$.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

SharpenCX

JULY 23, 2020

Contact centers are no longer confined to those windowless rooms with cubicles. With the rise in virtual and cloud contact centers, we’re seeing more companies managing agents who work in separate buildings, cities, states, or even countries. They’re no longer bound by the same geographic restrictions.

Contact Center 101

Contact Center Call Center At home agents Education 101

Hodusoft

FEBRUARY 9, 2022

The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Self-service.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

Serenova

MAY 13, 2020

Monitoring these interactions will provide the most valuable insights into how to improve the process and identify where agent coaching and education is needed most. To learn more about Serenova’s CxEngage Quality Management, contact us for a demo or download our guide Quality Management and Your Cloud Contact Center.

Contact Center 75

Contact Center Calibration Quality management Coaching 75

NICE inContact

JANUARY 7, 2019

If you’re looking for help in deciphering the strengths and weaknesses of the industry’s most notable cloud contact center providers, you’ll want to put The Forrester Wave : Cloud Contact Centers, Q3 2018 at the top of your reading list. That means many aging on-premises contact center technologies simply won’t cut it.

Cloud contact 48

Cloud contact Contact Center Education Enterprise 48

NobelBiz

JANUARY 9, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

Telecommunications 103

Telecommunications voip Contact Center contact center solutions 103

Fonolo

JUNE 12, 2019

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Speakers: Shai Berger , Co-Founder and CEO, Fonolo.

Abandon rate 99

Abandon rate Call Center Contact Center Education 99

Fonolo

JANUARY 14, 2020

Top Pick: Customer self-service and the role of cloud contact centers. Their blog, which is updated regularly, aims to educate the customer service community on the latest trends in CX. And you can ask him about it anytime you like through his Twitter profile. Annette Franz @ CX Journey.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

NobelBiz

DECEMBER 19, 2023

Brayan Carpio Senior Call Center Manager, Call4You Marketing Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 105

Call Center Management Contact Center Wait times 105

Calabrio

FEBRUARY 25, 2025

Theres also very frequently overlap between so-called CX platforms and technology termed customer engagement (CEM) solutions, customer journey analytics platforms, and customer relationship management (CRM) solutions, as well as voice of the customer solutions, customer data platforms, contact center platforms, and more.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

NobelBiz

JANUARY 30, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

Call Center 103

Call Center Interactive Voice Response Telecommunications Contact Center 103

Enghouse Interactive

JULY 27, 2020

Transform the Contact Center with Microsoft Teams (blog Series). Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product Marketing. Transform your Contact Center with Microsoft Teams. Blog #3 Seeing is Believing! The tools are here. Take advantage of them now!

Contact Center 52

Contact Center Education First call resolution Cloud contact 52

OrecX

DECEMBER 5, 2017

Cloud call recording applications are rising in popularity, along with cloud contact centers in general. With these many cloud benefits, however, comes a heightened risk to internet-based attacks which aim to compromise your recorded calls and your private network.

Cloud contact 48

Cloud contact Education Contact Center 48

Avaya

MARCH 16, 2016

Diligent chose Engagement OnAvaya™ – Google™ Cloud Platform , designed with comprehensive cloud contact center capabilities. The Avaya cloud contact center solution supports Diligent’s highly-individualized approach. The ability to scale quickly without missing a beat is crucial to the young company.

Customer Experience 44

Customer Experience Cloud contact contact center solutions Contact Center 44

AWS Machine Learning

NOVEMBER 15, 2023

Solution overview After extensive research, the Principal team finalized AWS Contact Center Intelligence (CCI) solution s, which empower companies to improve customer experience and gain conversation insights by adding AI capabilities to third-party on-premises and cloud contact centers. ©2023 Principal Financial Services, Inc.

Analytics 117

Analytics Interactive Voice Response Average Handle Time Contact Center 117

NobelBiz

MAY 25, 2023

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Since then, the CDP market has grown rapidly.

call center software 98

call center software Call Center APIs Contact Center 98

Enghouse Interactive

AUGUST 30, 2021

For example clearing for university places after A-level results are announced in August is the busiest time for higher education institutions, as we explain in this recent blog post. Increase capacity via the cloud. One of the key advantages of cloud contact centres is flexibility.

Customer Service 60

Customer Service Self service Cloud contact Education 60

NobelBiz

APRIL 23, 2024

Educating debtors about their options, offering flexible repayment plans, and maintaining open lines of communication are all part of this new customer service paradigm. Agents are trained not only in the legal aspects of debt collection but also in how to handle calls with compassion and understanding.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

NobelBiz

OCTOBER 24, 2023

SMS text messaging In-person (for retail contact centers) Of course, the easy way of deploying, managing and tracking all these channels is to opt for a cloud contact center platform such as NobelBiz OMNI+ that allows full omnichannel operability. The customer journey map should not be limited to a single department or team.

Journey mapping 104

Journey mapping Customer Experience Interactive Voice Response Contact Center 104

Connect

OCTOBER 3, 2024

Ongoing security education and training is also necessary to ensure agents know what policies, standards, guidelines and procedures are in place to maintain security,” adds Green. “In In addition, appropriate investigation and disciplinary practices are essential to ensure agents adhere to these security policies and processes.”

outsourcing 60

outsourcing Cloud contact Education Chatbots 60

CSM Magazine

JULY 21, 2020

Recruiting and onboarding new staff in line with social distancing is uncharted territory, but using cloud contact centre solutions can get you off to a good start. Make learning fun – incentives, competitions and rewards have always been a popular method of motivation in contact centres.

Gamification 52

Gamification Cloud contact Surveys Education 52

Fonolo

JANUARY 9, 2018

Ovum’s Ranking of Cloud Vendors. Research firm Ovum released a new edition of their great report, “Selecting a Multichannel Cloud Contact Center”. As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.

Call Center 65

Call Center Multichannel APIs Contact Center 65

JustCall

NOVEMBER 25, 2022

Talkdesk NICE CXone Salesken CallMiner Eureka Genesys Cloud CX Avaya OneCloud CCaaS Observe.AI Talkdesk® is the global cloud contact center market leader for customer-focused businesses. Users: Sales; Sales Executive Industries: E-Learning; Education Management Market Segment : 59% Mid-Market ; 38% Enterprise. NICE CXone.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Fonolo

OCTOBER 24, 2019

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Speakers: Shai Berger , Co-Founder and CEO, Fonolo.

Abandon rate 75

Abandon rate Call Center Contact Center Education 75

Fonolo

APRIL 10, 2019

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer exp. Shai Berger , Co-Founder and CEO, Fonolo.

CRM 98

CRM Contact Center Contact center software Call Center 98

Fonolo

FEBRUARY 27, 2019

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer exp. Shai Berger , Co-Founder and CEO, Fonolo.

Call Center 91

Call Center Contact Center Service level Enterprise 91

Serenova

MARCH 7, 2019

If you’re still wondering about cloud versus an on-premises system, then you need to join the Cloud Contact Center Faceoff. The session is hosted by Sheila McGee-Smith, and I’ll join many of my peers to talk about what you’ll need to consider as you embark on looking at new solutions for your contact center.

Enterprise 40

Enterprise Cloud contact Contact Center contact center solutions 40

Fonolo

NOVEMBER 21, 2018

Twilio Flex was officially released prompting VP Al Cook to say , “Current approaches to cloud contact centers typically don’t offer the level of customization that these large organizations need … [unless] … you bludgeon a premises-based contact center into submission with enough time and professional services.” Shai Berger.

Call Center 57

Call Center Contact Center Chatbots Engineering 57

NobelBiz

APRIL 2, 2024

Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients. All enabled by NobelBiz leading contact center technology.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

CSM Magazine

OCTOBER 25, 2022

Calabrio continues to attract top-tier talent as the cloud contact centre landscape evolves. Calabrio , the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as senior vice president of customer success and sales operations. Daniel Maier, chief revenue officer, Calabrio.

SaaS 40

SaaS Cloud contact Customer centricity Contact Center 40

NobelBiz

JANUARY 31, 2022

At NobelBiz, we believe that Across all communication channels, your contact center can deliver an intuitive and seamless customer experience for your clients. Empowerment: educate each user on the value of the knowledge base on an individual and communal level. Empower your agents and supervisors with Omnichannel!

Contact Center 52

Contact Center Contact center software Cloud contact Technical Support 52

Fonolo

APRIL 18, 2019

Shai is the Co-Founder and CEO of Fonolo, a leading provider of cloud-based call-back solutions. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. Shai Berger , Co-Founder and CEO, Fonolo.

Contact Center 59

Contact Center Customer Service Call Center Scripts 59

Enghouse Interactive

JANUARY 13, 2021

Successful companies more likely to use cloud services and are more successful when they do. Using cloud contact center platforms drives more revenue (54.1% Video enablement: either use internally to manage remote agents, or externally for communications with customers. 43% using video for customer interactions, and 67.2%

Contact Center 61

Contact Center Scripts Cloud contact Technology 61

NobelBiz

MAY 17, 2022

Finally, high agent turnover costs the contact center money because it must continually educate new recruits: a loyal team improves the quality of service to clients. Our Cloud Contact Center Solution NobelBiz Omni+ , can combine all contact channels (phone, social media, webchat, and SMS) into a single, unified platform.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52

NobelBiz

FEBRUARY 22, 2023

Finally, high agent turnover costs the contact center money because it must continually educate new recruits: a loyal team improves the quality of service to clients. Our Cloud Contact Center Solution NobelBiz Omni+ , can combine all contact channels (phone, social media, webchat, and SMS) into a single, unified platform.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52