Cloud contact Employee engagement Gamification 
Liveops
MARCH 11, 2021
Engaging with your team on a regular and frequent basis allows you to get a pulse check on their productivity and overall sentiment. Try not to align employee happiness with employee engagement. Tools like Slack mimic real-time engagement so co-workers have the opportunity to build and nurture relationships while at work.
Noble Systems
APRIL 14, 2021
Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Virtual call centers offer many benefits for both businesses and their employees.
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Serenova
MARCH 31, 2020
Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term. Gamification is another way to keep agents motivated and engaged.
Serenova
JULY 7, 2020
You can pair this with gamification that encourages learning. A cloud contact center like CxEngage QM can record, analyze and score every call, which means supervisors can hone in on areas for improvement, and customize instruction and coaching, with ongoing training refreshers.
Noble Systems
MARCH 19, 2021
While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Cloud contact center software systems offer smaller teams the benefits of the same tools and technologies used by big businesses.
Fonolo
APRIL 27, 2020
If the thought of your employees playing games during work horrifies you, I’ve got (bad) news for you… One way of engaging remote teams is by playing games together. Many teams thrive off healthy competition, there are plenty of ways to bring some gamification back into the virtual workplace.
Liveops
MARCH 15, 2021
Engaging with your team on a regular and frequent basis allows you to get a pulse check on their productivity and overall sentiment. Try not to align employee happiness with employee engagement. Tools like Slack mimic real-time engagement so co-workers have the opportunity to build and nurture relationships while at work.
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