Serenova

NOVEMBER 19, 2019

By combining Serenova’s CCaaS with intelligent, native WFM, we will offer a new and innovative way for contact centers to ensure the right staffing, at the right time, for optimal cost efficiencies and customer experience. This kind of integration is necessary. And it’s what’s next.

Cloud contact 69

Cloud contact Contact Center Quality management contact center solutions 69

CSM Magazine

APRIL 28, 2021

Richard Pinnington at Calabrio explores today’s complex contact centre ecosystem and comes up with a strategy to create a synchronised agent and user experience. Meanwhile, agents receive the near real-time constructive feedback they require to deliver high quality customer conversations, whatever the channel.

CRM 59

CRM Analytics Multichannel Telecommunications 59

CSM Magazine

FEBRUARY 17, 2021

Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM).

Gamification 52

Gamification Analytics Employee engagement Quality management 52

SharpenCX

JUNE 9, 2021

How your employees feel about your company’s core qualities — like collaboration, work environment, mission and value alignment — are 20% higher at companies with strong cultures. And all of these qualities are directly connected to employee engagement. . It’s easy as the manager to get stuck on the details.

Management 67

Management Contact Center Employee engagement Engineering 67

JustCall

MARCH 9, 2023

Genesys Cloud CX Genesys Cloud CX Genesys’ cloud contact center software is ideal for businesses seeking to foster long-term customer relationships. Contact Center Best Practices Contact center quality management software can only provide you with the toolkit you need to function well.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Hodusoft

NOVEMBER 29, 2022

The Five9 Intelligent Cloud Contact Center is a subscription model contact center software that’s loaded with a wide range of features, making it one of the best customer experience management platforms. It provides simple interfaces for non-technical users. The platform is also a bit complex compared to other platforms.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

JustCall

APRIL 5, 2023

You can also leverage its cloud contact center solution, which supports features such as mobility, positive customer experience, collaboration, and flexibility. Twilio Best-suited for: Twilio is best suited for organizations of all sizes looking to implement an omnichannel communication platform.

voip 52

voip Interactive Voice Response APIs Contact Center 52