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Unlocking insights and enhancing customer service: Intact’s transformative AI journey with AWS

AWS Machine Learning

OCTOBER 16, 2024

Call processing and model serving Intact has on-premises contact centers and cloud contact centers, so they built a call acquisition process to ingest calls from both sources. Additionally, Intact was impressed that Amazon Transcribe could adapt to various post-call analytics use cases across their organization.

Customer Service

Customer Service Scripts Coaching Finance

How to Migrate from an On-premise Call Center Solution to a Cloud one

3CLogic

AUGUST 18, 2020

Whether an enterprise is simply in need of basic functionality or is ready to take the leap to a fully hosted cloud contact center platform, here are a few deployment options to consider: Connector. Total Cloud. Recent research would suggest moving to a cloud contact center is not a question of if, but when.

call center solutions

call center solutions Call Center Cloud contact CRM

Customer Contact Central

Unlocking insights and enhancing customer service: Intact’s transformative AI journey with AWS

How to Migrate from an On-premise Call Center Solution to a Cloud one

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