CCNG
JULY 26, 2023
Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. That answer could be based on your business case time-frame or other factors, such as your finance team’s standards. That’s why it needs to be a key consideration when selecting a cloud contact center product.
AWS Machine Learning
OCTOBER 16, 2024
Call processing and model serving Intact has on-premises contact centers and cloud contact centers, so they built a call acquisition process to ingest calls from both sources. Additionally, Intact was impressed that Amazon Transcribe could adapt to various post-call analytics use cases across their organization.
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Callminer
DECEMBER 17, 2019
Below, you will find interesting statistics pertaining to call centers, their employees and their finances that may prove helpful in deciding whether the use of one for your own business’s strategy is appropriate. Cloud contact centers may be more reliable. Call Center Finance Statistics.
Global Speech Networks
JANUARY 11, 2022
Customer experience is critical in every industry, but never more crucially than in the finance sector. Few business solutions are equipped for this challenge — but cloud technology offers promising solutions. Fully integrated customer experience for finance. The role of Cloud Contact Centre Technology.
Talkdesk
MARCH 20, 2020
Contact centers are being flooded with calls about everything from finance to travel to healthcare, and more. At the same time, so is the health and well-being of your contact center staff. To quickly, easily and cost-effectively enable remote contact center staff requires cloud contact center technology. .
NobelBiz
MAY 24, 2021
The difference between on-premise vs. cloud contact center is a topic that has become increasingly prominent in the industry. In fact, an organization debating whether to use a cloud service or an on-premise solution must first assess its true needs. Let’s compare the benefits of a cloud system to that of an on-premise solution.
Global Speech Networks
MARCH 10, 2022
Like many businesses, ASX 200 Financial Services company and Australia’s leading single source solution provider for salary packaging, novated leasing, consumer and fleet financing and management services, McMillan Shakespeare Group (MMSG) operated completed on-premises.
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