Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52

Calabrio

MARCH 4, 2025

Your contact center software should provide a unified agent desktop and access to complete customer history. But meanwhile, specialized solutions like self-scheduling tools , gamification, and automated quality management may be required to deliver real impact.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

CSM Magazine

FEBRUARY 17, 2021

Magnus Geverts at Calabrio encourages organisations to re-think their cloud contact centre strategy. In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM).

Gamification 52

Gamification Analytics Employee engagement Quality management 52

NobelBiz

FEBRUARY 22, 2023

Contact Centers may give specialized online training and coaching to agents based on performance statistics by utilizing data from automated quality management, speech analytics, and gamification. You may also add gamification features to these dashboards to further engage and encourage employees in real time.

Gamification 52

Gamification Contact Center Coaching contact center solutions 52

NobelBiz

FEBRUARY 22, 2023

Contact Centers may give specialized online training and coaching to agents based on performance statistics by utilizing data from automated quality management, speech analytics, and gamification. You may also add gamification features to these dashboards to further engage and encourage employees in real time.

Gamification 52

Gamification Contact Center Coaching contact center solutions 52

Serenova

JUNE 6, 2019

Despite growing adoption , many contact center leaders still are moving forward cautiously as they work through risk versus benefit of the cloud. The panel addressed these three key benefits of cloud contact centers, all of which directly and positively affect CX: Security.

Contact Center 40

Contact Center Interactive Voice Response Technology Gamification 40