Serenova

JULY 7, 2020

Six Call Center Training Tips & Best Practices for Better Customer Experience. You can pair this with gamification that encourages learning. The most successful contact centers take it further. To see the power of Serenova for yourself, contact us for a demo.

Call Center 96

Call Center Scripts contact center solutions Coaching 96

VocalCom

JULY 3, 2017

Here are seven tips for training call center agents effectively. Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices. The post 7 Tips for Training Call Center Agents Effectively appeared first on Vocalcom Blog.

Call Center 48

Call Center Gamification Brand ambassadors Average Handle Time 48

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Fonolo

APRIL 27, 2020

Here are our top tips for engaging remote employees and keeping agent morale high, so that you and your team can go (virtually) unimpeded for as long as you need to. We could give you the best tips in the world and they’d still be ineffective if your communication strategy is weak.

Call Center 112

Call Center Morale Contact Center Gamification 112

VocalCom

OCTOBER 9, 2017

Gamification is a great tool for motivating agents and boosting their productivity. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

Gamification is a great tool for motivating agents and boosting their productivity. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Sales 48

Sales Scripts Contact center software Gamification 48

Serenova

JULY 7, 2020

Six Call Center Training Tips & Best Practices for Better Customer Experience. You can pair this with gamification that encourages learning. The most successful contact centers take it further. Call center agents have become the clear frontline for customer service and brand reputation.

Call Center 52

Call Center Scripts contact center solutions Coaching 52