3CLogic

DECEMBER 1, 2022

Cloud contact center solutions can deliver these services, along with a host of other features, and represent the best way for organizations to bring their coveted phone communication channels into the 21st century. Bridge the Gap with a Cloud Contact Center Integration.

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

CSM Magazine

DECEMBER 9, 2021

Empirix launches Hammer Voice Explorer to complete its end-to-end portfolio and accelerate cloud contact center transformation. Yet growth is inhibited by the complexity of making the transition from on-premises to these highly scalable cloud solutions. “We For more information visit www.empirix.com.

Cloud contact 52

Cloud contact Interactive Voice Response Contact Center Scripts 52

CSM Magazine

APRIL 13, 2023

The commissioned study conducted by Forrester Consulting on behalf of SuccessKPI indicates the move to the cloud has been a frustrating journey for many due to the complexity and a lack of resources. Register for access: [link] Learn more about “The Frustrating Journey to Cloud Contact Center Success” study here: [link].

Cloud contact 52

Cloud contact Contact Center Consulting Consulting 52

Talkdesk

NOVEMBER 24, 2020

Healthcare consumers today have new and more demanding expectations, forged by Amazon and Uber-like experiences where digital comes first. Since the healthcare call center is the main entry door for patient access, it is critical to the patient experience. Offer additional healthcare services.

Healthcare 101

Healthcare Average Handle Time Contact Center Call Center 101

TeleDirect

FEBRUARY 14, 2024

Read our guide to cloud-based customer service to learn more about it. Cloud Contact Center: What Is It & How Does It Work? The term “cloud” is often associated with IT, but it’s an important technology in any industry, from healthcare to education — especially when it comes to running a contact center.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

Talkdesk

MARCH 20, 2020

Contact centers are being flooded with calls about everything from finance to travel to healthcare, and more. At the same time, so is the health and well-being of your contact center staff. To quickly, easily and cost-effectively enable remote contact center staff requires cloud contact center technology. .

Contact Center 102

Contact Center Cloud contact outsourcing Finance 102

3CLogic

JUNE 11, 2021

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. Discover how Wellstar Health leveraged 3CLogic’s voice solution for ServiceNow to deliver exceptional experiences for its customers, agents, and contact center managers.

Healthcare 52

Healthcare contact center solutions Contact Center Cloud contact 52

NobelBiz

FEBRUARY 11, 2025

With NobelBizs Cloud Contact Center Solutions , businesses can implement a smart, flexible IVR system that works alongside expert live agent support. IVR streamlines routine interactions, reducing costs and wait times, while live agents handle complex issues with a personal touch.

Interactive Voice Response 52

Interactive Voice Response Agent burnout contact center solutions CRM 52

Noble Systems

MARCH 11, 2019

And how can they be sure that the cloud contact center will accomplish what they set out to do? This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

Talkdesk

SEPTEMBER 8, 2020

Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. million calls related to healthcare coverage to its contact center. It all adds up to an usually complex and unpredictable open enrollment period. .

Abandon rate 67

Abandon rate Customer Experience Healthcare contact center workforce 67

AWS Machine Learning

NOVEMBER 28, 2022

The top layer of AI services brings ML to business use cases such as transcribing contact center calls, processing documents, and improving healthcare outcomes. In most customer-facing industries such as telecom, finance, healthcare, and retail, customer experiences with call centers can profoundly impact perceptions of the company.

Healthcare 98

Healthcare Analytics Banking Enterprise 98

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

SharpenCX

JANUARY 3, 2022

Benefits of the gig economy for employers: Gives organizations the ability to hire experts for services not needed on a regular basis Allows for agile scaling of the workforce based on demand Reduces cost of providing healthcare and other benefits Lowers office space costs.

Contact Center 128

Contact Center Call Center Healthcare Cloud contact 128

CSM Magazine

JANUARY 8, 2024

” This was the desperate plea from a major, global healthcare solutions company – and one of our customers here at Sabio – after a devastating ransomware attack had crippled their internal IT infrastructure. This enabled secure agent access from anywhere (i.e.

Healthcare 52

Healthcare Cloud contact outsourcing Enterprise 52

Talkdesk

APRIL 2, 2020

Essential goods and services such as grocery stores, food delivery and healthcare are witnessing never-before-seen levels of demand. In many centralized, ‘brick and mortar’ contact centers, hundreds of agents work in close quarters and share equipment, which represents a significant health hazard for both individuals and the greater public.

Cloud contact 57

Cloud contact Government contact center solutions Healthcare 57

Revation Systems

MARCH 2, 2022

SAN FRANCISCO–( BUSINESS WIRE )–Revation Systems (“Revation”), a leader in cloud-based engagement and communication solutions, has closed a majority investment from Invictus Growth Partners (“Invictus”). The acquisition includes a significant growth capital investment to accelerate Revation’s innovative vision for LinkLive.

Multichannel 12

Multichannel Healthcare Finance Contact Center 12

Talkdesk

FEBRUARY 11, 2020

With the “AI winter” long gone, promises of a bright future lay ahead for AI technology and its applications across almost every industry and sector, including retail and e-commerce, financial services, healthcare, travel and hospitality and more.

Contact Center 65

Contact Center Healthcare Cloud contact Technology 65

Serenova

APRIL 19, 2020

While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. These contact centers are rising to the challenge of this global crisis. Customer-first Support. Global Scalability.

Schedule adherence 76

Schedule adherence Contact Center Cloud contact contact center solutions 76

Talkdesk

APRIL 14, 2020

Laying the foundation with the right infrastructure Contact centers are finding themselves stuck between the proverbial rock and hard place. Put simply, contact centers are perfect petri dishes for healthcare crises.

Contact Center 81

Contact Center Virtual Agent Chatbots Healthcare 81

Serenova

JULY 21, 2020

In parallel, contact centers have never played a more essential role in engaging with customers and making sure service, support and customer experiences are entirely effective and positive. Today, we are enhancing contact center agents’ ability to fully engage with customers by bringing video to the cloud contact center.

Contact Center 90

Contact Center Analytics Technical Support Healthcare 90

Revation Systems

NOVEMBER 6, 2018

Looking specifically at the healthcare industry, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) was created to better protect patient data; however, with the lack of an industry-standard cybersecurity framework, it isn’t accomplishing its intended goal. to avoid a data breach altogether.

Healthcare 48

Healthcare industry standards Cloud contact Contact Center 48

Fonolo

JUNE 27, 2019

Open enrollment is one of the busiest and most stressful times of the year for healthcare insurance providers and consumers alike. In fact, many healthcare insurers start planning for open enrollment the minute the last season has come to a close. They are bound to have questions for call center agents. That’s easy. Offer a Call-Back.

Call Center 57

Call Center Healthcare Self service First call resolution 57

NobelBiz

JULY 25, 2023

Risk Management: Safeguarding Brand and Compliance In the sensitive world of customer interactions, one misstep can have reverberating effects: Compliance Monitoring: For industries like finance or healthcare, certain regulations dictate how interactions should be handled.

Analytics 98

Analytics Call Center Contact center software Scripts 98

Fonolo

AUGUST 21, 2019

How can your call center improve customer interactions during the most important time of year for consumers’ healthcare choices? We provide four ways you can get your healthcare call center into gear before Open Enrollment. What’s Inside: . Optimize Your Self-Service Channels. Workforce Management Tips and Tricks.

Healthcare 84

Healthcare Call Center Enterprise Contact Center 84

Hodusoft

SEPTEMBER 18, 2024

A cloud contact center is a modern solution to these inefficiencies, offering essential features such as IVR, call recording, and omnichannel capabilities. Abandonment Rates A recent survey reported average abandonment rates between five percent and eight percent, with the benchmark for healthcare being at nearly seven percent.

Call Center 52

Call Center Contact center software Healthcare Contact Center 52

Serenova

MARCH 23, 2020

With no indications that the effects of COVID-19 will abate anytime soon, the need to handle continued volume increases and effectively manage a fully functioning WFM contact center workforce is intensifying. This makes the speed of cloud deployment to address these needs critical.

Contact Center 80

Contact Center contact center workforce Government Healthcare 80

Call Experts

FEBRUARY 19, 2020

It is the right time to optimize your CX with proven strategies; contact our team today to learn more. . Key 2020 Trends: Cloud Contact Centers. When do medical centers need professional contact center support? Why do you need a 24-hour contact support system? More Blogs Menu. 5 Tips on AI-Powered Phone Lines.

Customer Experience 80

Customer Experience Journey mapping Interactive Voice Response Self service 80

CSM Magazine

JANUARY 20, 2022

Hammer solutions play a pivotal role in ensuring excellence in day-to-day operation of more than 250 large enterprises, including 6 of the top 10 global banks, 8 of the top 10 global healthcare organizations and 7 of the top 10 largest insurance companies. For more information visit www.hammer.com.

Contact Center 10

Contact Center Interactive Voice Response Multichannel Healthcare 10

Call Experts

MARCH 5, 2020

How Contact Centers Support Plumbing Businesses. Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. When do medical centers need professional contact center support? Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice.

Contact Center 80

Contact Center Journey mapping Interactive Voice Response Call Center 80

Call Experts

MARCH 18, 2020

How Contact Centers Support Plumbing Businesses. Understanding Contact Center Billing. Key 2020 Trends: Cloud Contact Centers. When do medical centers need professional contact center support? Why do you need a 24-hour contact support system? Benefits of a Call Center: Healthcare and Medical Practice.

Education 75

Education Contact Center Journey mapping Interactive Voice Response 75

CSM Magazine

MARCH 15, 2024

From healthcare to financial services, gaming, retail, and insurance, we’ve seen firsthand how AXP empowers organisations to transform their customer experience (CX) operations. million policyholders to transition to Avaya’s cloud-based contact centre solutions.

Customer Experience 52

Customer Experience Virtual Agent Healthcare Cloud contact 52

CSM Magazine

AUGUST 18, 2022

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with comprehensive end-to-end WebRTC testing capabilities from Hammer. John D’Anna, President of Hammer. For more information please visit www.hammer.com.

Interactive Voice Response 10

Interactive Voice Response Contact Center Self service contact center solutions 10

NobelBiz

AUGUST 31, 2021

The Broadband Revolution and the Contact Center Industry Beyond the obvious end goals of the bill to provide wider access to basic online facilities such as online schooling, healthcare services, employment, and business opportunities, the consequences of this initiative will have a deep impact on a host of other activities.

Contact Center 52

Contact Center Contact center software Healthcare Cloud contact 52

USAN

OCTOBER 5, 2021

Healthcare organizations, as an example, offer proactive service when they remind patients of upcoming appointments, as do utility companies when they warn customers of impending weather events to ensure they’re well-prepared for any inconvenience.

Contact Center 52

Contact Center APIs Healthcare Cloud contact 52

Serenova

APRIL 12, 2019

The respondents surveyed represent a wide range of industries, including retail, energy, technology, manufacturing, government and business services, with the largest percentage coming from financial services (33%) and healthcare (15%). What best describes the status of you contact center’s move to the cloud?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

Talkdesk

MARCH 24, 2021

Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags. A digital ecosystem for an insurer can include other sectors like mobility, healthcare, housing, and accounting. .

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

NobelBiz

APRIL 30, 2024

Balto’s technology is particularly important in industries with stringent regulatory requirements, such as finance and healthcare, where compliance is closely scrutinized. This not only helps in reducing the risk of legal issues but also assures customers that their interactions are handled professionally and ethically.

Call Center 105

Call Center Chatbots Virtual Agent Contact Center 105