Cloud contact Healthcare Quality management 
Serenova
MARCH 10, 2020
Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.
Serenova
APRIL 19, 2020
While most of us have been in lockdown mode, healthcare, financial services and other “essential” industries have had to continue to operate and serve customers through their contact centers. These contact centers are rising to the challenge of this global crisis. Customer-first Support. Global Scalability.
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Serenova
JULY 21, 2020
In parallel, contact centers have never played a more essential role in engaging with customers and making sure service, support and customer experiences are entirely effective and positive. Today, we are enhancing contact center agents’ ability to fully engage with customers by bringing video to the cloud contact center.
NICE inContact
MAY 7, 2019
Envera Health provides contact center services to a variety of healthcare providers — physician practices and others — throughout the U.S. For even greater gains, Envera utilizes CXone Quality Management Analytics Pro to to identify important actionable insights.
Serenova
JULY 21, 2020
In parallel, contact centers have never played a more essential role in engaging with customers and making sure service, support and customer experiences are entirely effective and positive. Today, we are enhancing contact center agents’ ability to fully engage with customers by bringing video to the cloud contact center.
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