Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. We believe integrating video into a cloud contact center solution is the first and best way to leverage this opportunity right now.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

Talkdesk

SEPTEMBER 8, 2020

Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78

Abandon rate 67

Abandon rate Customer Experience Healthcare contact center workforce 67

Fonolo

JUNE 27, 2019

Open enrollment is one of the busiest and most stressful times of the year for healthcare insurance providers and consumers alike. In fact, many healthcare insurers start planning for open enrollment the minute the last season has come to a close. Optimize your Self-Service Channels. That’s easy. Workforce Management.

Call Center 57

Call Center Healthcare Self service First call resolution 57

Call Experts

FEBRUARY 19, 2020

Self-Service Tools. The more customers respond to your self-service tools, the fewer people hours you have to fulfill. Also, self-service tools like portals and live chat often have metrics and dashboards built for your company to understand the experience. Key 2020 Trends: Cloud Contact Centers.

Customer Experience 80

Customer Experience Journey mapping Interactive Voice Response Self service 80

Serenova

JULY 21, 2020

In parallel, contact centers have never played a more essential role in engaging with customers and making sure service, support and customer experiences are entirely effective and positive. Today, we are enhancing contact center agents’ ability to fully engage with customers by bringing video to the cloud contact center.

Contact Center 90

Contact Center Analytics Technical Support Healthcare 90

Fonolo

AUGUST 21, 2019

How can your call center improve customer interactions during the most important time of year for consumers’ healthcare choices? We provide four ways you can get your healthcare call center into gear before Open Enrollment. Optimize Your Self-Service Channels. What’s Inside: . Workforce Management Tips and Tricks.

Healthcare 84

Healthcare Call Center Enterprise Contact Center 84

NobelBiz

JULY 25, 2023

Risk Management: Safeguarding Brand and Compliance In the sensitive world of customer interactions, one misstep can have reverberating effects: Compliance Monitoring: For industries like finance or healthcare, certain regulations dictate how interactions should be handled.

Analytics 98

Analytics Call Center Contact center software Scripts 98

CSM Magazine

AUGUST 18, 2022

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with comprehensive end-to-end WebRTC testing capabilities from Hammer. John D’Anna concluded: Amazon Connect has become one of AWS’s fastest growing services to date. For more information please visit www.hammer.com.

Interactive Voice Response 10

Interactive Voice Response Contact Center Self service contact center solutions 10

USAN

OCTOBER 5, 2021

Despite the disadvantages, an overwhelming majority of organizations still lean on reactive customer service models, rather than proactive service models. In fact, research from Gartner suggests that a mere 13% of customers receive proactive service.

Contact Center 52

Contact Center APIs Healthcare Cloud contact 52

3CLogic

OCTOBER 19, 2021

While digital self-service channels are helping to alleviate some pressure from contact center agents, there’s plenty of room for progress. Just a few years ago, Gartner research revealed only 9% of customers were able to solve their issues entirely via self-service. And this is just one scenario.

contact center solutions 52

contact center solutions Contact Center Self service Healthcare 52

Serenova

JULY 21, 2020

In parallel, contact centers have never played a more essential role in engaging with customers and making sure service, support and customer experiences are entirely effective and positive. Today, we are enhancing contact center agents’ ability to fully engage with customers by bringing video to the cloud contact center.

Contact Center 52

Contact Center Analytics Technical Support Healthcare 52

Talkdesk

MARCH 24, 2021

Implementing a cloud contact center solution has also brought new functionalities to improve Root’s operations, including: Integration with Zendesk to automatically generate tickets and tags. 4 tips for instant policyholder service. Connect with auto repair or home repair shops.

Automotive 53

Automotive Contact Center contact center solutions Cloud contact 53

Interaction Metrics

MARCH 20, 2025

Pricing Contact Alida for custom pricing tailored to your business. Verint Experience Cloud Verint helps regulated industries like healthcare and finance unify customer data from calls, chats, surveys, and apps. Maybe youre drowning in customer calls and need smarter self-service tools.

Enterprise 62

Enterprise Surveys Analytics Feedback 62

Cisco - Contact Center

SEPTEMBER 5, 2019

Typical errors include the healthcare provider writing the wrong medication, wrong route or dose, or the wrong frequency. The cloud, data analytics, and artificial intelligence will play a key role in achieving this. The total cost of looking after patients with medication-related errors exceeds $40 billion each year.

Contact Center 67

Contact Center contact center solutions Healthcare Analytics 67