Cloud contact How To Virtual Agent 
AWS Machine Learning
FEBRUARY 6, 2023
This is the first of a two-part series dedicated to the integration of Amazon Lex with the Talkdesk CX Cloud contact center. In this post, we describe a solution architecture that combines the powerful resources of Amazon Lex and Talkdesk CX Cloud for the voice channel. Talkdesk CX Cloud contact center – Talkdesk, Inc.
AWS Machine Learning
MARCH 29, 2024
The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In our previous post , we described how Amazon Lex integrates with the Talkdesk cloud contact center for the voice channel.
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3CLogic
AUGUST 18, 2020
However, migrating to the cloud is not as simple as flipping a switch, especially if an enterprise has already invested in an on-premise telephony infrastructure. Total Cloud. Recent research would suggest moving to a cloud contact center is not a question of if, but when. to drive superior customer outcomes.
NobelBiz
MAY 24, 2021
The difference between on-premise vs. cloud contact center is a topic that has become increasingly prominent in the industry. In fact, an organization debating whether to use a cloud service or an on-premise solution must first assess its true needs. Let’s compare the benefits of a cloud system to that of an on-premise solution.
NICE inContact
SEPTEMBER 11, 2018
While artificial intelligence (AI) continues to transform the way businesses engage with customers, contact centers are still learning how to best leverage the next-gen technology. Some have turned to AI to power virtual agents, chatbots and other self-service channels. Decreased average handle time by 10 percent.
Fonolo
APRIL 27, 2020
Now, more than ever, your call center agents need your support. But the pandemic has forced a transition to remote working virtually overnight. According to remote work strategist Laurel Farrer , it typically takes six to 12 weeks for a smooth transition from on-site to remote work — that’s under normal circumstances.
3CLogic
FEBRUARY 7, 2024
Native integration of cloud contact center capabilities with your CRM or service management platform streamlines operations by providing agents with all the information they need through a single offering and solution, reducing issue resolution times and improving personalized customer experiences.
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