Cloud contact Magazine Multichannel 
CSM Magazine
JANUARY 20, 2022
“John’s leadership of the new Hammer business is a significant appointment and highlights our commitment to invest and grow our contact center offering,” said José Duarte, CEO of Infovista.
CSM Magazine
APRIL 28, 2021
Contact Centre as-a-Service (CCaaS) players might have the specialist cloud contact centre expertise and Unified Communications (UCaaS) players additionally offer voice functionality, but both lack the CRM capabilities necessary to fully understand the customer.
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VocalCom
NOVEMBER 13, 2017
According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. As the use of mobile devices and social media continues to grow, you might think that the days of email are over. So what should your brand do to create optimal email marketing campaigns?
VocalCom
NOVEMBER 13, 2017
According to BtoB Magazine, 59% of B2B marketers claim that email is their most effective channel for generating revenue. As the use of mobile devices and social media continues to grow, you might think that the days of email are over. So what should your brand do to create optimal email marketing campaigns?
VocalCom
JULY 9, 2018
Chatbots Magazine states that 67% of people expect to use messaging apps when engaging with a brand. According to Location World, 40% of adults now use a virtual assistant such as Siri or Alexa once per day. These habits also extend to their interactions with businesses.
VocalCom
JANUARY 28, 2019
Chatbots Magazine further adds that 67% of people expect to use messaging apps when communicating with a business. AI has been transforming the customer experience landscape for some time now, and it won’t be slowing down in 2019. Expect to see AI as a power tool for personalization.
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