CSM Magazine
MARCH 3, 2025
A cloud contact center is the basis of modern-day customer service operations. Companies are counting on the cloud contact center flexibility for enhanced communication, making it easy for customers to contact the company in several different ways. It enables efficient handling of customer communication.
CSM Magazine
DECEMBER 9, 2024
This approach has already helped organisations achieve significant improvements in key metrics such as first-contact resolution rates, average handling times, and customer satisfaction scores. Key topics will include: Strategies for reducing annual operational costs by up to 4.2
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Beyond Philosophy
AUGUST 25, 2022
Triant explains that UJet is a pioneer in the next generation of cloud contact center applications, typically called cloud contact center as a service. Companies that are most successful in this area, Triant says, are the ones that implement the technology to track these metrics from the get-go.
Noble Systems
JUNE 27, 2019
Ultimately, your unique business needs will determine what is included in your cloud contact center system. However, there are some technologies and capabilities that are must-haves for all cloud contact center deployments – here are the ten most essential. Speech analytics is another essential for cloud contact centers.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
CX Accelerator
JULY 22, 2019
Although these metrics are valuable, they are internal to the organization, and they may or may not affect satisfaction. This way, efforts can be concentrated on those specific metrics. So, how do you know if customers are pleased with their level of service? What are their feelings regarding the company? Back To CX Accelerator Blog.
CX Accelerator
JULY 22, 2019
Although these metrics are valuable, they are internal to the organization, and they may or may not affect satisfaction. This way, efforts can be concentrated on those specific metrics. So, how do you know if customers are pleased with their level of service? What are their feelings regarding the company? Back To CX Accelerator Blog
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