Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. What Is the Difference Between a Multichannel Contact Center and an Omnichannel Contact Center?

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

VocalCom

JULY 2, 2018

In addition to following new privacy laws, here are five general tips your brand should follow when handling customer data. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Management 48

Management Contact center software Government Contact Center 48

VocalCom

MAY 1, 2017

Here are five essential tips for telemarketing success every sales agent should know. To deliver the very best in sales and customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Telemarketing 48

Telemarketing Scripts Contact center software CRM 48

VocalCom

MAY 8, 2017

Here are five tips for improving customer retention that every brand should note. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Customer retention 48

Customer retention Contact center software Average Handle Time Surveys 48

VocalCom

MAY 29, 2017

Here are five essential tips for measuring customer satisfaction globally. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Monitor social media channels.

Abandon rate 48

Abandon rate Contact center software Average Handle Time Contact Center 48

VocalCom

NOVEMBER 13, 2017

Consider these five essential tips. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. So what should your brand do to create optimal email marketing campaigns?

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

Consider these five essential tips. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. So what should your brand do to create optimal email marketing campaigns?

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

SEPTEMBER 18, 2017

Here are five tips for optimal customer survey practices that will strengthen your brand. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Surveys 48

Surveys Contact center software Feedback Contact Center 48

VocalCom

MAY 15, 2017

For this reason, average handling time, or AHT, is often considered an important metric to measure in the contact center, as agents strive to offer great customer service while keeping their interactions as short as possible. Here are seven essential tips that enable brands to reduce AHT without compromising quality customer service.

Average Handle Time 48

Average Handle Time Interactive Voice Response CRM Contact center software 48

VocalCom

JULY 3, 2017

Here are seven tips for training call center agents effectively. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Use customer feedback as training material.

Call Center 48

Call Center Gamification Brand ambassadors Average Handle Time 48

VocalCom

JUNE 19, 2017

Here are six tips for optimizing the live chat experience for increased sales and customer satisfaction. To deliver the very best in customer service, learn about Vocalcom, a global leader in c loud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Contact center software 48

Contact center software Analytics Contact Center Wait times 48

VocalCom

APRIL 2, 2018

A Google study found that 59% of respondents prefer to call a business rather than make contact online with the hope of getting a quick answer. As your company optimizes its omnichannel strategy, be sure to follow these six tips for satisfying your customers on the voice channel. Furthermore, 57% simply wish to talk to a real person.

Interactive Voice Response 48

Interactive Voice Response Contact center software Average Handle Time Self service 48

VocalCom

OCTOBER 9, 2017

To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. The post 5 Tips for Driving Sales Agent Success appeared first on Vocalcom Blog.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. The post 5 Tips for Driving Sales Agent Success appeared first on Vocalcom Blog.

Sales 48

Sales Scripts Contact center software Gamification 48

NobelBiz

MARCH 29, 2022

It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today.

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

SharpenCX

MAY 11, 2021

Pro tip: If you’re hesitant to invest in infrastructure and smooth out operations for your team, know that it’ll pay off. And, make sure agents have a reliable internet connection so they can take interactions from your cloud contact center platform. Do they have digital channels to help them keep up with customer demand?

Call Center 67

Call Center Consulting Consulting Contact Center 67

VocalCom

MARCH 12, 2018

Agent empowerment is equally essential, and that means giving agents a voice when establishing contact center practices. Here are five tips for empowering contact center agents to offer the best customer service possible. Give agents the best tools. Agents need the best technology to deliver great service.

Contact Center 91

Contact Center Agent Empowerment Interactive Voice Response Contact center software 91

VocalCom

FEBRUARY 27, 2018

Here are five tips for optimizing the use of chatbots in your customer service strategy. According to Forrester, most chatbot failures occur because they attempt to handle too many tasks. For this reason, every brand needs to look at its customer journey and decide where customers are most likely to benefit from chatbot assistance.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

NobelBiz

JANUARY 10, 2022

When an asset completes the action you desired by contacting them: subscribing to a new service, responding to the satisfaction survey, or clicking on the link to the landing page contained in the SMS, for example. From our Webinar, “ How to Increase Your Call Center’s Contact Rate? “

CRM 52

CRM Contact Center Contact center software contact center solutions 52

VocalCom

JUNE 18, 2018

If offering live agent support at all times is not possible for your brand, these six tips will help you deliver exceptional 24/7 service that your customers will love. According to a recent study by West Unified Communications Services, 74% of the customers surveyed were frustrated that service was only available during business hours.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

JUNE 11, 2018

To boost your NPS and turn your customers into loyal brand advocates, consider these five tips. While surveys and customer satisfaction scores reveal your clientele’s feelings about products and specific service interactions, the NPS offers a comprehensive view of their sentiments regarding their overall experiences with your brand.

Contact center software 48

Contact center software Average Handle Time Interactive Voice Response Surveys 48

VocalCom

MAY 28, 2018

Here are five tips for addressing customers’ emotions to ensure quality experiences at every step of their journey. According to Customer Think, 63% of customers with positive feelings about a company will remain loyal, while 74% will go a step further and advocate for the brand. Anticipate customer emotions in different situations.

Customer Experience 48

Customer Experience Journey mapping Contact center software Customer emotions 48

VocalCom

NOVEMBER 6, 2017

Do they have tips for best practices? Your agents undoubtedly have much to say about their experiences with customers. Are there frequently occurring issues that need to be addressed? Are certain channels understaffed?

Customer Service 48

Customer Service Contact center software Contact Center Interactive Voice Response 48

VocalCom

JUNE 5, 2017

With our modern need for quick and efficient customer service, call scripts are essential tools for contact center agents. They can enrich customer service interactions and help them progress faster by offering agents detailed answers and communication tips to better satisfy customers.

Scripts 48

Scripts Contact center software Contact Center Interactive Voice Response 48

VocalCom

APRIL 16, 2018

Here are five tips to consider. In addition, the customer must feel his answers will make a difference. For maximum engagement, your brand must modernize survey practices in a way that appeals to customers. Create engaging and personalized content. Surveys often feature long lists of questions with little or no images.

Surveys 48

Surveys Contact center software Airlines Contact Center 48

VocalCom

OCTOBER 31, 2017

To build strong customer relationships and drive brand success, it’s time to consider these six tips. According to Monetate, 79% of organizations that have exceeded revenue goals possess a documented personalization strategy. Use a tone that matches the customer’s personality.

Personalization 48

Personalization Contact center software Contact Center Customer effort 48

JustCall

APRIL 5, 2023

How JustCall and 8×8 Fare on Pain Points Every business phone system or solution attempts not just to provide a business with communication tools but also to solve several pain points that contact centers generally face. Analytics, monitoring, reporting: Results are meaningful only when they can be monitored and improved upon.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52