Cloud contact Quality management Webinar 
Aspect
SEPTEMBER 28, 2017
Most industry leaders agree that their software will eventually reside in the cloud, but what’s the state of the cloud contact center right now? Subscribing to a cloud SaaS solution mimics the historical pattern of an autonomous WFM purchase.
NICE inContact
JANUARY 11, 2019
The current decade has brought many changes to quality management, including the increase of treating customer interactions using omnichannel – the ability to handle queries flexibly across self-service and agent-assisted media channels with full context. appeared first on NICE inContact Blog.
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Talkdesk
FEBRUARY 16, 2021
And for those already participating in the digital economy, they had to rapidly implement work-from-home (WFH) infrastructure to manage the deluge of incoming requests when agents could no longer come to the physical workplace. You continue to lean on legacy on-premises contact center platforms. Graphs courtesy of Metrigy.
Vonage
JANUARY 30, 2019
It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. Contact centres are a case in point. As more centres migrate to the cloud, more can consider these options.
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.
Talkdesk
MAY 11, 2020
Doing so provides greater transparency into the quality management process and helps teams identify small wins they can celebrate to build and maintain strong morale and motivation. Curious to see how AI can help your contact center through a time of crisis? Additional Resources: .
Enghouse Interactive
JULY 27, 2020
Transform the Contact Center with Microsoft Teams (blog Series). Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product Marketing. Blog #3 Seeing is Believing!
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