AWS Machine Learning

OCTOBER 16, 2024

Solution overview Intact aimed to develop a cost-effective and efficient call analytics platform for their contact centers by using speech-to-text and machine learning technologies. The goal was to refine customer service scripts, provide coaching opportunities for agents, and improve call handling processes.

Customer Service 87

Customer Service Scripts Coaching Finance 87

NobelBiz

MAY 24, 2021

The difference between on-premise vs. cloud contact center is a topic that has become increasingly prominent in the industry. In fact, an organization debating whether to use a cloud service or an on-premise solution must first assess its true needs. Let’s compare the benefits of a cloud system to that of an on-premise solution.

Cloud contact 52

Cloud contact Contact Center call center software SaaS 52

Babelforce

JULY 8, 2021

Many BPO contact centers operate in countries like India and the Philippines to provide support at a lower cost. Alaskan telecommunications company GCI outsourced its contact center as it couldn’t find candidates in its home base. You think you can save money by outsourcing to a place with a lower cost of living.

outsourcing 98

outsourcing Call Center virtual call center Contact Center 98

NobelBiz

MARCH 14, 2022

Get actionable bite-size information about of what KPIs to track for better overall performance from our Top 5 outbound Contact Center KPIs Guide ! Outbound call scripts are important but are they vital? Scripts can assist outbound agents in better remembering information, avoiding mistakes, and being consistent.

Contact Center 52

Contact Center Scripts Average Handle Time Cloud contact 52

NobelBiz

FEBRUARY 22, 2022

The following are the primary benefits and avantage of hosted VoIP phone systems for contact centers telecommunications : Improved flexibility and mobility With a VoIP system, you can answer calls from anywhere! Auto Attendant (SMRT®) : Create IVR features by creating custom scripts utilizing a simple drag-and-drop interface.

voip 52

voip Contact Center Interactive Voice Response Telecommunications 52

NobelBiz

JULY 26, 2022

Enhance your call scripts. Not only, we’re the industry’s top pioneer in Contact Center Technology, and we’ve expanded to service Contact Centers all over the world with World-Class Voice Services and Cloud Contact Center Omnichannel solutions. Improve training for agents that require it. Increase agent efficiency.

Call Center 52

Call Center Contact Center Cloud contact Telecommunications 52

NobelBiz

MAY 17, 2022

Agents who are less busy on specific requests are assigned to assist other teams in need Pain Point 2 : Lack of call personalization Call scripts may be effective in guiding agents and assisting them in providing consistent and uniform service for customer care teams that rely on the telephone channel.

Call Center 52

Call Center Customer Service Brand ambassadors Average Handle Time 52