NobelBiz

APRIL 23, 2024

Automated reminders, payment notices, and self-service payment options empower debtors to fulfill their obligations at their convenience, fostering a sense of control and cooperation. Read Case Study Watch video The debt collection industry is at a crossroads, with technology and customer service emerging as key drivers of success.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Serenova

AUGUST 4, 2020

Call centers can effectively function either as an in-house team or via a fully outsourced model whereby a third-party will act as a remote service arm for the business. Call centers often serve several functions — including billing, telemarketing, debt collection and more. Physical vs. Remote Call Centers.

Call Center 98

Call Center Interactive Voice Response contact center solutions Contact Center 98

Noble Systems

MARCH 19, 2021

While many large enterprises still use these on-premise systems, SMB call centers can now take advantage of today’s cloud call center software for small businesses. Cloud Contact Center for SMBs. Cloud contact center software systems offer smaller teams the benefits of the same tools and technologies used by big businesses.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

SharpenCX

MAY 10, 2022

Vocalcom provides omnichannel cloud contact center software for customer service, sales/telemarketing and debt collection. Companies can develop and enact cloud and on-premise technologies to improve customer interactions. Contact Center Automation Trends. The best part?

Contact Center 76

Contact Center Morale call center software Chatbots 76

NobelBiz

JUNE 17, 2024

A Business Process Outsourcing (BPO) call center is a third-party service provider that manages call center operations for other businesses. These call centers handle a variety of tasks, such as customer support, order processing, and telemarketing.

Call Center 52

Call Center outsourcing Telemarketing Technical Support 52

Serenova

AUGUST 4, 2020

Call centers can effectively function either as an in-house customer service team or via a fully outsourced model whereby a third-party will act as a remote service arm for the business. Call centers often serve several functions — including billing, telemarketing, debt collection and more. Physical vs. Remote Call Centers.

Call Center 52

Call Center Interactive Voice Response contact center solutions Contact Center 52

NobelBiz

MAY 7, 2024

Industry agnostic, but popular and very necessary in Collections, Telemarketing, Lead gen. (Predictive, Progressive, Preview, and Auto Preview) Use Cases Outbound calling – middle ground between efficiency gained by making outbound calls automatically and compliance with governing rules and regulations in the industry.

Call Center 59

Call Center Interactive Voice Response Wait times Telemarketing 59