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As contact centers continue to become drivers of business growth, there are significant quantitative and qualitative results to consider. The study analyzed the impact of moving to the cloud for several companies, including fashion retailer TechStyle Fashion Group. Read the full article on ICMI.com.
Call center leaders need to consider the overall benefit of cloud, namely the flexibility of the platform itself. As customer expectations keep rising, contact centers must keep innovating and remain agile, and this is where the cloud has great strategicvalue.
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