Cloud contact Surveys White Paper 
VocalCom
JUNE 16, 2020
One of the key takeaways of 2020 CallMiner Churn survey is that contact center performance drives both loyalty and churn, with 90% of consumers saying they are likely to stay loyal after a positive call center experience, while nearly three quarters (73.7%) were likely to switch after a negative call center experience. CEO of Vocalcom.
VocalCom
JUNE 22, 2020
The COVID-19 pandemic accelerated this existing trend: while the crisis was raging, a survey by Gartner revealed that 41% of employees expected to be more likely to work remotely at least some of the time after the pandemic, while a survey by Global Workplace Analytics showed that 77% of the workforce wanted to work from home (“WFH”) after it.
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Cisco - Contact Center
DECEMBER 17, 2020
And throughout the year, the physical world was impacted such that a significant increase in digital interactions and an elevated status for contact centers came to be. We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.
VocalCom
JUNE 29, 2020
A Gartner survey says that in 2022, 50% of large organizations will have still failed to unify engagement channels, resulting in the continuation of a disjoint and siloed customer experience that lacks context. so that contact centers can deliver a real omnichannel customer experience.
Vonage
FEBRUARY 13, 2017
Although surveys are currently the number one method businesses use for measuring feedback, speech analytics provides much more insight around the customer experience. Surveys, on the other hand, have a small sample size and only ask questions you think are the most important, which can create significant intelligence gaps.
DMG Consulting
OCTOBER 26, 2017
The difference is that IT’s role in a cloud scenario will be more strategic and dedicated to security, integrations and system administration, and less to taking care of the hardware and software. DMG Surveys. I would like to participate in future DMG Surveys. First Name * Last Name Title Company Phone Email Address *.
8x8
DECEMBER 4, 2017
View the on-demand webinar with Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You”: Top Contact Center Challenges & How to Solve Them.
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