Cloud contact Technical Support Video 
Serenova
JULY 21, 2020
Customer Engagement in the Contact Center. Video is now everywhere , providing a comfortable work communication medium that is relied on for all manner of business-critical use cases, competitive differentiation and even new revenue streams. Adding video capabilities to agents’ toolkits?is to delivering?exceptional
Win the Customer
FEBRUARY 17, 2018
Cloud contact center solutions are becoming the new standard for customer service. The cloud-based contact center market is growing at an explosive compound annual growth rate of 23.6 Here’s a look at how contact centers compare to call centers and why many companies are making the switch. billion in 2016 to $15.67
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Serenova
MARCH 10, 2020
Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. At this pivotal moment, when contact centers are the frontline, we believe video is the next customer experience game-changer.
Serenova
JULY 21, 2020
Customer Engagement in the Contact Center. Video is now everywhere , providing a comfortable work communication medium that is relied on for all manner of business-critical use cases, competitive differentiation and even new revenue streams. Adding video capabilities to agents’ toolkits?is to delivering?exceptional
aircall
OCTOBER 3, 2022
If they offer technical support regardless of your account size. CloudTalk boasts high call quality, but unlike Aircall and other cloud-based phone providers, it doesn’t provide a way to check the current status of its product and doesn’t provide technical support, so if something goes wrong, you’re on your own. .
NobelBiz
FEBRUARY 21, 2022
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Free of charge.
SharpenCX
MAY 11, 2021
Supervisors should have 1:1 touch bases with agents everyday including one 30-60 minute video QA coaching session and one 15 minute video checking ‘their pulse.’ Bi-weekly team video calls are a must to keep engagement going. Leaders should also have video town hall meetings, CEO updates, etc.
Expert insights. Personalized for you.
90 
Let's personalize your content