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The 5 Must-Have Features of a Cloud Contact Center

CSM Magazine

A cloud contact center is the basis of modern-day customer service operations. Companies are counting on the cloud contact center flexibility for enhanced communication, making it easy for customers to contact the company in several different ways. It enables efficient handling of customer communication.

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A Key Issue Customers Miss When Choosing a Cloud Contact Center Product

CCNG

Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. Just think about how businesses have changed since then as a result of things like product and technology innovation. 1 As a key part of an organization, contact centers are often greatly affected by change.

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A Step-by-Step Guide to Search for Your Next Cloud Contact Center

SharpenCX

It’s a daunting task to find new cloud technology for a contact center. How do you find new technology that meets the needs of your team and your customers? Before you even look for a new cloud contact center system, survey and get feedback from the people it will impact the most — your agents and your customers.

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John Grasso of Windstream on Cloud Contact Center Software

CX Global Media

Watch John Grasso of Winstream share insight on Cloud Contact Center Software. Windstream (NASDAQ: WIN), a FORTUNE 500 company, is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Cli c k to Tweet.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

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How to build a cloud contact center business case

Talkdesk

Identify the business opportunity Before building a case, consider the impact of moving to a cloud contact center for your business. Be sure to account for the strategic and financial value of each solution; a cloud contact center that is adaptable, flexible and scalable prepares you for shifting customer demands.

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Guest Blog: The Rise of Chatbots in Customer Experience

ShepHyken

Initially, chatbots were little more than a method deployed to take some of the weight off contact centers and their agents. These automated solutions could answer questions quickly and automate repetitive tasks in the cloud contact center. That’s the kind of service that today’s chatbot can offer.

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