Cloud contact Telecommunications Virtual Agent 
AWS Machine Learning
OCTOBER 16, 2024
Call processing and model serving Intact has on-premises contact centers and cloud contact centers, so they built a call acquisition process to ingest calls from both sources. Additionally, Intact was impressed that Amazon Transcribe could adapt to various post-call analytics use cases across their organization.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Talkdesk CX Cloud contact center – Talkdesk, Inc. Dustin Hubbard, Chief Technology Officer at WaFd Bank.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
MARCH 29, 2024
The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In our previous post , we described how Amazon Lex integrates with the Talkdesk cloud contact center for the voice channel.
NobelBiz
MAY 24, 2021
The difference between on-premise vs. cloud contact center is a topic that has become increasingly prominent in the industry. In fact, an organization debating whether to use a cloud service or an on-premise solution must first assess its true needs. Let’s compare the benefits of a cloud system to that of an on-premise solution.
JustCall
APRIL 5, 2023
Virtual Numbers: You can leverage local and toll-free virtual numbers with no provisioning required. Avaya Cloud Virtual Agent: The brand’s AI-powered auto attendant system paves the way for smart call routing. Genesys CloudX Pricing Plans Genesys Cloud CX 1: $75.00
Expert insights. Personalized for you.
87 
Let's personalize your content