VocalCom

MAY 13, 2020

As retail stores close and contact center staff are no longer able to work on site, many companies must find innovative and flexible ways to meet increased customer service demand while protecting the health of their employees. Beter Bed chooses Vocalcom Salesforce Edition Cloud Contact Center Solution.

contact center solutions 62

contact center solutions Cloud contact Contact Center Inbound sales 62

VocalCom

JULY 16, 2020

Vocalcom cloud contact center technology allows Simplify to deploy a single tool standardized across all of its contact center platforms to gain agility, ensure optimal service quality for its customers and the patients, and facilitate remote working for its agents. Real-time management to adapt to business needs.

contact center solutions 62

contact center solutions Cloud contact Contact Center Coaching 62

NobelBiz

DECEMBER 11, 2023

Time Management: Optimizes agent time by providing a clear path for each call. By ensuring that the call flow system can handle high call volumes, businesses can provide a seamless experience for callers, regardless of the time or day. Training: Facilitates easier training of new agents with a standardized approach.

Call flow 105

Call flow Interactive Voice Response Customer Experience Contact Center 105

Fonolo

NOVEMBER 13, 2019

Despite the hiring of seasonal call center agents, the average number of support tickets per agent can still increase by 17% during the holiday season, putting much pressure on retailers, their stressed full-time staff, and new seasonal agents. This is where workforce management comes in. It’s All in the Forecasting.

Call Center 62

Call Center Management Average Handle Time Contact Center 62

NobelBiz

MAY 7, 2024

This intelligent routing reduces wait times and enhances overall customer satisfaction by providing tailored interactions. Hold Time: Calls that exceed a specified hold time threshold are recycled. Hold Time Management Timely Call Initiation: Ensures calls are initiated in a timely manner.

Call Center 59

Call Center Interactive Voice Response Wait times Telemarketing 59

NobelBiz

APRIL 18, 2023

Utilizing Call Center Real-Time Analytics Employing real-time analytics enables operations managers to make informed decisions and respond promptly to changing trends. By monitoring key performance indicators (KPIs) in real time, managers can identify issues and implement solutions before they escalate.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

NobelBiz

APRIL 18, 2022

This technology also provides contact centers with the benefit of minimizing caller wait times since it allows calls to be rapidly routed to the most available telephone extension and the most qualified employee to respond. That is why we are renowned as the industry’s promise keepers.

Call Center 52

Call Center Interactive Voice Response Contact Center Gamification 52