Serenova

JULY 21, 2020

Customer Engagement in the Contact Center. Video is now everywhere , providing a comfortable work communication medium that is relied on for all manner of business-critical use cases, competitive differentiation and even new revenue streams. Adding video capabilities to agents’ toolkits?is to delivering?exceptional

Contact Center 90

Contact Center Analytics Technical Support Healthcare 90

ShepHyken

APRIL 28, 2020

Video and voice channels are ideal—but other options may be more feasible or efficient. About: Rowan Trollope is CEO of Five9 , a leading provider of cloud contact center software for the enterprise. He is a recognized Silicon Valley leader with a depth of experience in software solutions and cloud innovation.

Contact center software 168

Contact center software Cloud contact Enterprise Contact Center 168

Babelforce

MARCH 9, 2022

Let’s explore some important reasons why the cloud is a customer experience optimizer. In this post: What is a cloud contact center? How can the cloud improve customer experience? 3 Top companies that have moved to the cloud. What is a cloud contact center? Scale quickly and easily.

Cloud contact 52

Cloud contact Contact Center Customer Experience Entertainment 52

NobelBiz

MARCH 1, 2021

Today, not only is this centralization no longer necessary but also the implementation of cloud contact center solutions is becoming more prevalent and accessible to all call centers wishing to develop remote work. Hence the question, what are the advantages of Cloud Contact Center Solutions?

contact center solutions 52

contact center solutions Cloud contact Contact Center Interactive Voice Response 52

TeleDirect

FEBRUARY 14, 2024

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Read our guide to cloud-based customer service to learn more about it. Cloud Contact Center: What Is It & How Does It Work? What Is a Cloud Contact Center? Your brand can provide this, too.

Cloud contact 48

Cloud contact Contact Center contact center solutions Chatbots 48

Concentrix

MAY 22, 2023

Do you understand what moving to the cloud means for your business and the best way to implement it? Watch our webinar to learn more.

Cloud contact 62

Cloud contact Contact Center 62

Serenova

MARCH 10, 2020

Today’s merger of Serenova and Lifesize introduces an exciting new company combining the most innovative technologies in cloud contact center and video collaboration solutions. At this pivotal moment, when contact centers are the frontline, we believe video is the next customer experience game-changer.

Contact Center 90

Contact Center contact center solutions Cloud contact Banking 90

Win the Customer

FEBRUARY 17, 2018

Cloud contact center solutions are becoming the new standard for customer service. The cloud-based contact center market is growing at an explosive compound annual growth rate of 23.6 Here’s a look at how contact centers compare to call centers and why many companies are making the switch. billion in 2016 to $15.67

Call Center 93

Call Center Contact Center Cloud contact voip 93

DMG Consulting

MAY 6, 2022

The Cloud Contact Center Land Grab Is On. THE contact-center-as-a-service (CCaaS) vendors have hit their stride by giving enterprises what they want—the ability to meet the dynamic omnichannel needs of their customers on an inbound and outbound basis. May 2, 2022 By Donna Fluss.

Cloud contact 48

Cloud contact Contact Center Enterprise Technology 48

DMG Consulting

OCTOBER 26, 2017

Cloud Contact Center Solutions Improve Relationships between Business and IT. Vendors of cloud-based contact center infrastructure solutions provide hardware, software and often carrier services. First Name * Last Name Email Address *. Monthly DMG Newsletter. I would like to receive the monthly DMG Newsletter.

contact center solutions 48

contact center solutions Cloud contact Contact Center Interactive Voice Response 48

Serenova

JULY 21, 2020

Customer Engagement in the Contact Center. Video is now everywhere , providing a comfortable work communication medium that is relied on for all manner of business-critical use cases, competitive differentiation and even new revenue streams. Adding video capabilities to agents’ toolkits?is to delivering?exceptional

Contact Center 52

Contact Center Analytics Technical Support Healthcare 52

Calabrio

MARCH 4, 2025

The Best Omnichannel Contact Center Software Options Obviously, choosing the right software is a critical decision. To help guide your search for the right solution, here are some of the best omnichannel contact center software options available today. Genesys Cloud is known for its open API and extensive customization options.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

Talkdesk

NOVEMBER 29, 2017

To help contact centers make the most of their valuable time and help you avoid digging through all the resources available online, we pulled together a list of five must-see videos to address the hottest contact center topics in 2018 like transforming your contact center and preparing for the insurgence of artificial intelligence.

Contact Center 40

Contact Center Agent Empowerment Cloud contact Sales 40

AWS Machine Learning

NOVEMBER 6, 2023

This in turn enables contact centers to deliver superior customer experience while reducing the documentation burden on their agents. The following video shows an example of the Live Call Analytics with Agent Assist summarizing an in-progress call, summarizing after the call ends, and generating a follow-up email.

Contact Center 133

Contact Center CRM Analytics Average Handle Time 133

SharpenCX

MARCH 18, 2020

Aside from your cloud contact center platform, agents will need access to your knowledge base, customer files, SOPs, CRM, and ticketing system, too. Use video conferencing for coaching sessions and team meetings. Hop on a video call for your 1:1 coaching sessions, too. Video eliminates the barrier of distance.

Call Center 94

Call Center Morale Coaching Cloud contact 94

EPIC Connections

SEPTEMBER 10, 2018

Your industry needs, your business needs, and your operations are extremely unique, making no two cloud contact center solutions alike. The implementation process is a metamorphosis that takes a cloud contact center technology platform and transforms it into the right solution for your company. Agent skill sets.

Cloud contact 33

Cloud contact Contact Center Call flow Best practices 33

NobelBiz

FEBRUARY 20, 2024

While finding a voice provider might seem straightforward, with almost every Contact Center as a Service (CCaaS) provider offering voice services alongside their software products, not all voice services are crafted equally.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

Hodusoft

FEBRUARY 9, 2022

The contact center trends too, changed completely driven by the pandemic. 2020-21 saw most contact centers make a shift to cloud contact center software. And if one is to go by indications, contact center trends for 2022 , signal a whole new wave coming. Video chat . The way forward.

Contact Center 98

Contact Center Technology Contact center software Chatbots 98

NobelBiz

FEBRUARY 6, 2024

All enabled by NobelBiz leading contact center technology. Watch video Strategic Insights Holly Depies shares key strategies for engaging customers through SMS, suggesting the integration of SMS into call workflows and the importance of personalization.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

TechSee

AUGUST 14, 2023

​ Follow on LinkedIn Nick Glimsdhal, Director at Contact Center Solutions Nick is a Senior, Account Executive at VDS, a leading provider of cloud contact center solutions that transform customer and employee experiences. Nick is also the host of the acclaimed podcast, Press 1 For Nick , which ranks among the top 2.5%

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Fonolo

MARCH 30, 2020

Embrace Remote Contact Center Management Technology. Besides navigating the minefield of video meeting software out there, we’ve all bumped into more than our fair share of technical issues over the last couple of weeks. We’ve also added a games party on Friday evenings to wrap up the week with a bit of fun.

Contact Center 133

Contact Center Management virtual call center Call Center 133

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers. What’s Next?

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

Hodusoft

APRIL 27, 2022

Among the preferred channels for omnichannel cloud contact centers are: Online conferencing. To see the product in action and to speak face-to-face with a specialist, the customer schedules an online video conference. Live website chat . Telephony via VoIP. Text messaging (SMS). Faxing over the Internet.

Contact Center 105

Contact Center Multichannel Contact center software Interactive Voice Response 105

NobelBiz

JANUARY 9, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

Telecommunications 103

Telecommunications voip Contact Center contact center solutions 103

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Talkdesk

APRIL 8, 2020

Boingo Multifamily is an internet and video service provider for more than 300,000 residents in more than 2,200 student communities and family households, worldwide. Boingo Multifamily’s customer support system includes a 24x7x365 strategy for agents standing by via phone, email, text and chat.

contact center solutions 69

contact center solutions Cloud contact Contact Center Coaching 69

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

UJET

APRIL 16, 2020

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

Customer Support 90

Customer Support Wireless Accountability Contact center software 90

Enghouse Interactive

JANUARY 13, 2021

AI, Teams UC and Video. . Lots of companies are exploring how to use Artificial Intelligence (AI), Microsoft Teams, Unified Communications (UC), and Video to meet the ever-increasing expectations of their customers, and by extension, how better to engage with their partners, suppliers, and even their own internal people. New approach?

Contact Center 61

Contact Center Scripts Cloud contact Technology 61

Fonolo

AUGUST 28, 2019

Bloomberg Video on the Mitel Bid. Here is a video of Bloomberg analyst Ed Hammond discussing it: It’s been a Long Road. That post also has a video discussion with Dave Michels , Rob Arnold , Zeus Kerravala and me.). We wrote about it last week. It was widely reported that Mitel made an offer of $20/share to acquire Mitel.

Cloud contact 11

Cloud contact Call Center Contact Center contact center solutions 11

Talkdesk

MARCH 19, 2020

Last week, a contact center manager asked me how to address her surge in call volume while at the same time moving her team of agents to a remote working environment. Moving now to a cloud contact center is one of the best ways a company can maintain operations, support the health of employees and ensure service delivery to customers.

Cloud contact 70

Cloud contact Contact Center Sales Technology 70

Noble Systems

FEBRUARY 20, 2019

Self-service tools include FAQs, virtual assistants, and chatbots and video tutorials. Move to the Cloud. Cloud contact centers make it easy to interact with customers and access data in all business systems from anywhere that has an internet connection. Customers’ needs are met with little effort.

Contact Center 75

Contact Center Journey mapping Self service Cloud contact 75

VocalCom

MARCH 19, 2018

The rise of video on social channels. Social media users are watching more videos than ever. Facebook in particular is a popular platform for consuming video content, especially with the growing use of its live videos. According to the company, 100 million hours of video are viewed daily on the platform.

Customer Service 90

Customer Service Contact center software Chatbots Entertainment 90

Fonolo

APRIL 6, 2020

Substandard mobile apps and no video conferencing are some of its flaws but all in all, it’s a well-rounded software program that can help you connect with customers in more than 50 countries. Integrated with Salesforce, you can use SMS, video and multiple other channels to connect with customers.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

NobelBiz

DECEMBER 19, 2023

Brayan Carpio Senior Call Center Manager, Call4You Marketing Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 105

Call Center Management Contact Center Wait times 105

Call Experts

MARCH 18, 2020

Each video includes an activity guide with lessons for K-5 students to do at home. . 50 States Tour for Kids: Two Minute YouTube Videos Touring our 50 States. . Every day includes four separate learning experiences, each built around a thrilling, meaningful story or video. How Contact Centers Support Plumbing Businesses.

Education 75

Education Contact Center Journey mapping Interactive Voice Response 75

NobelBiz

JANUARY 30, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

Call Center 103

Call Center Interactive Voice Response Telecommunications Contact Center 103