Cloud Contact Center Migration
Concentrix
MAY 22, 2023
Do you understand what moving to the cloud means for your business and the best way to implement it? Watch our webinar to learn more.
Transform Your Cloud Contact Center Using Amazon Connect
Concentrix
APRIL 28, 2021
Register to join us for our webinar on May 6th. The post Transform Your Cloud Contact Center Using Amazon Connect appeared first on Concentrix.
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79% Agree Cloud Toolsets Are Essential for Cloud Contact Center Success
CSM Magazine
APRIL 13, 2023
The commissioned study conducted by Forrester Consulting on behalf of SuccessKPI indicates the move to the cloud has been a frustrating journey for many due to the complexity and a lack of resources. An exclusive webinar featuring Forrester Senior Analyst Vasupradha Srinivasan will be held on May 11, 2023 at 11 a.m.
Webinar: Lessons Learned in Rapid Migration to Remote Based Work
Aspect
APRIL 6, 2020
This week we’re sharing a special edition of our next ASUGA webinar, Thursday, April 9 th at 12:00 PM EDT (17:00 BST, 9:00 AM PDT) There is no Such Thing as the “New Normal” – Lessons Learned in Rapid Migration to Remote Based Work. The post Webinar: Lessons Learned in Rapid Migration to Remote Based Work appeared first on Aspect Blogs.
New Survey Reveals Shifting Cloud Contact Center Preferences
Aspect
SEPTEMBER 28, 2017
Most industry leaders agree that their software will eventually reside in the cloud, but what’s the state of the cloud contact center right now? Subscribing to a cloud SaaS solution mimics the historical pattern of an autonomous WFM purchase.
[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9
Liveops
MARCH 11, 2021
Watch the full webinar here. . Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
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Banking Industry Series: Cloud Contact Center Transformation Using Amazon Connect
Concentrix
APRIL 19, 2021
The post Banking Industry Series: Cloud Contact Center Transformation Using Amazon Connect appeared first on Concentrix. Reimagine customer engagement and care operations for the new digital first experience.
Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud
Cisco - Contact Center
JANUARY 8, 2020
Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. Some businesses have near and long-term plans to move to the cloud. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months.
SOCAP Webinar | The Crucial Role of Technology in the Life of a Contact Center Manager
NobelBiz
DECEMBER 9, 2021
In a sense performance-oriented contact centers can be seen as living organisms, brimming with life, combining intricate technologies with a human touch. The post SOCAP Webinar | The Crucial Role of Technology in the Life of a Contact Center Manager appeared first on NobelBiz®.
[Webinar w/Five9] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition
Liveops
MARCH 15, 2021
Watch the full webinar here. . Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
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Building for the Future – Cloud Contact Center Solutions Offer Flexibility, Scalability and Omnichannel
NICE inContact
OCTOBER 22, 2018
Watch the full webinar to gain insight from these pioneering companies. The post Building for the Future – Cloud Contact Center Solutions Offer Flexibility, Scalability and Omnichannel appeared first on NICE inContact Blog.
Insider attacks a major threat in the contact centre environment
Connect
OCTOBER 10, 2024
This content was developed from insights and discussions shared during The Threat from Within: Securing your Contact Centre webinar hosted by Connect. You can view the webinar for free to learn more from these cybersecurity experts by clicking here. Find out how we can help your business communicate better.
7 signs you are stuck in customer experience survival mode
Talkdesk
FEBRUARY 16, 2021
Once the initial shock subsided, however, many companies have been pleasantly surprised by how quickly they are accruing benefits from their cloud contact centers and customer experience (CX) applications. You continue to lean on legacy on-premises contact center platforms. Graphs courtesy of Metrigy.
CX5 Talks - An Interview with Fred Stacey
Unymira
APRIL 22, 2020
After our webinar with Fred Stacey , General Manager of Cloud Contact Center Search, Outsource Consultants , I wanted to pick his brain for additional insights into the future of customer service, particularly as it relates to the intersection of CX and technology.
An Introduction to the Virtual Call Center
Noble Systems
APRIL 14, 2021
Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Additional Resources: Whitepaper: Rise of the Cloud Contact Center.
Unlocking the Value of Customer Experience: A Guide to Measuring CX ROI
NobelBiz
NOVEMBER 13, 2023
Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Discover the key factors shaping the contact center landscape, from the importance of community to defining success and exploring the latest trends.
Enterprise Contact Center Software Buyer’s Guide: Recommendations from Gartner
NICE inContact
AUGUST 1, 2019
Join the webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center , for guidance on managing the entire contact center software evaluation cycle, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.
Securing your contact centre from internal threats
Connect
OCTOBER 3, 2024
This content was developed from insights and discussions shared during The Threat from Within: Securing your Contact Centre webinar hosted by Connect. You can view the webinar for free to learn more from these cybersecurity experts by clicking here. Find out how we can help your business communicate better.
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Future-Proof Your CX Foundation
Concentrix
SEPTEMBER 1, 2023
Unlock the Secrets of CX Transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.
Get Gartner’s Advice: Cloud Contact Center Buyer’s Guide
NICE inContact
APRIL 24, 2019
Our webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center , will guide you through the entire decision cycle with insights from industry experts, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.
The Devil I Know vs. The Devil I Don’t in the Call Center
NICE inContact
SEPTEMBER 17, 2019
Our webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center , will guide you through the entire decision cycle with insights from industry experts, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.
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55 Transitioning to the Cloud? Here’s Your One-stop Resource
NICE inContact
JULY 9, 2019
Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. The post Transitioning to the Cloud? And if you did attend, you’ll probably want to hear them again!
Abandon The Status Quo Now: Microsoft Teams Blog #3
Enghouse Interactive
JULY 27, 2020
Transform the Contact Center with Microsoft Teams (blog Series). Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product Marketing. In this blog, we’ll cover some of the capabilities that will be explored in the upcoming Enghouse Interactive ‘Seeing is Believing’ demo webinar.
Cisco is Identified as a Leader in Aragon’s Globe for Intelligent Contact Center 2020
Cisco - Contact Center
JUNE 18, 2020
Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Flexible Cloud, Premises, and Hybrid Deployment Options. Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers.
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Hosted vs. CCaaS: Baby Step or Waste of Time?
Serenova
MARCH 12, 2019
When asked about the difference in the contact center operation since the implementation of the Serenova software-as-a-service (SaaS) contact center solution, GFood’s IS Manager says, “Life is good,” especially compared to the vendor finger-pointing of the past. The post Hosted vs. CCaaS: Baby Step or Waste of Time?
12 Reasons Why A Contact Center Software Upgrade Is A Must
NobelBiz
FEBRUARY 21, 2022
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Think of this.
Call Center optimization: Tools and best practices to increase performance
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.
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Contact Center Solutions: 12 Reasons Why An Upgrade Is A Must & Why It’s Essential For Your Success!
NobelBiz
FEBRUARY 22, 2023
Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations. Think of this.
Summary of Key Findings
Enghouse Interactive
JULY 19, 2019
Webinar Recorded: Thursday, July 11 th 2019. We hope that you enjoyed our Expert Webinar and benefited from the information John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) shared with you. This negatively impacts the cost analysis for on premise solutions in favor of Cloud.
Here’s Your Inside Look into the Future of Digital-First Customer Service
NICE inContact
AUGUST 13, 2019
How do cloud contact centers meet these digital-forward needs? Here’s what you can expect as cloud contact centers innovate and evolve: Offer exceptional service in the digital channels your customers expect including Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, LinkedIn, SMS, email and live chat.
How Businesses Can Leverage Voice AI Solutions for SAP Customer Experience
3CLogic
NOVEMBER 27, 2023
In a recent webinar, we demoed our cloud contact center integration for SAP, which features these technologies — such as voice self-service and AI-powered analytics — and how they can enhance experiences for both agents and customers. The statistics show customers prefer voice interactions.
2019 predictions for ambitious contact centres
Vonage
JANUARY 30, 2019
It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. Contact centres are a case in point. As more centres migrate to the cloud, more can consider these options.
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Hitting a Customer Experience (CX) Grand Slam
NICE inContact
JUNE 27, 2018
I was privileged to be the third at bat as part of a NICE inContact webinar series this month. My baseball moment was recorded, as was the rest of the webinar – which included fellow speaker NICE inContact CMO Randy Littleson– and is available here. The topic of the third webinar was Orchestrating Immersive CX in Your Contact Center.
Cisco + IMImobile: Delivering the Future of Customer Experience, Together
Cisco - Contact Center
FEBRUARY 19, 2021
A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers. IMImobile website.
Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
Cisco - Contact Center
JANUARY 27, 2020
Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available.
Advanced Chat for CXone: Vera Bradley’s Journey to Excellence
NICE inContact
OCTOBER 21, 2019
The company moved to NICE inContact CXone , fully embracing a cloud contact center strategy in 2017, and that was a real turning point. The abandonment rate today, by the way, is less than 5 percent, and productivity has improved by 10-15 percent.
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7 customer experience tips for D2C brands breaking into brick-and-mortar
Talkdesk
MARCH 10, 2021
Recently, I had the pleasure of participating in a webinar with Talkdesk to share insights about delivering exceptional customer experience (CX) to support a ‘clicks-to-bricks’ growth strategy. For the rest of this story, you’ll have to watch the webinar CX Never Sleeps: 2020 Lessons Learned with Tuft & Needle.
Ask a CTO: The Importance Of All-In-One Technology Solutions
Edify
MARCH 30, 2021
Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. We welcome the opportunity to answer these questions, dig deeper, and help organizations elevate their customer support to be what customers deserve -- which is exactly what this series aims to do!
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Ask a CTO: Why Contact Centers Work Best on Chromebooks
Edify
DECEMBER 13, 2021
Great questions arise whenever we host webinars, attend trade shows, give demos, and even when we onboard new customers. Welcome (back) to our Ask a CTO series, where I get to sit down for Q&A with our in-house expert on all things tech, Edify co-founder and CTO Bracken Fields.
5 Reasons to Ditch Your On-Prem Call Center in 2018
Talkdesk
FEBRUARY 26, 2018
If you’re still relying on rigid, on-prem tools like hard phones and complicated code to handle communication with customers and prospects, you’re missing out on all of the exciting new innovations that cloud technology allows. If you want to explore some of the other Talkdesk webinars, click the button below.
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The Omnichannel Contact Center: A Guide for 2020 (with Actionable Tips)
Serenova
JUNE 24, 2020
Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.
Omnichannel Contact Center: A Beginner’s Guide to Scale Up
Hodusoft
APRIL 27, 2022
Among the preferred channels for omnichannel cloud contact centers are: Online conferencing. Here are a few reasons how omnichannel contact centers can benefit your business: You can learn more about your customers. Omni Channels such as chat, social media, forums, and even webinars leave a written customer trail.
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Join Us for an Energetic Panel Discussion with Forrester Research
Enghouse Interactive
JULY 5, 2019
Webinar Date: Thursday, July 11 th 2019 @ 11:30 am (Eastern). When considering moving your contact center to the cloud, there are many questions that come into mind.
Ask a CTO: How ‘Work From Anywhere’ Enables ‘Work From Anyone’
Edify
APRIL 6, 2021
Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. When these questions require technical answers, I like to go straight to our in-house expert, co-founder and CTO Bracken Fields.
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