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After all, you’ve made a significant investment to move your contact centre to the cloud, so why not make sure you’re getting the best from it? Our upcoming webinar is about helping businesses navigate between these two extremes and find a path that actually delivers results.
Most industry leaders agree that their software will eventually reside in the cloud, but what’s the state of the cloudcontact center right now? Subscribing to a cloud SaaS solution mimics the historical pattern of an autonomous WFM purchase.
This week we’re sharing a special edition of our next ASUGA webinar, Thursday, April 9 th at 12:00 PM EDT (17:00 BST, 9:00 AM PDT) There is no Such Thing as the “New Normal” – Lessons Learned in Rapid Migration to Remote Based Work. The post Webinar: Lessons Learned in Rapid Migration to Remote Based Work appeared first on Aspect Blogs.
Watch the full webinar here. . Five9 is the leading provider of cloudcontact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
Our webinar, Up Your CX Game: Buyers Guide for Moving to a CloudContact Center , will guide you through the entire decision cycle with insights from industry experts, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.
In a sense performance-oriented contact centers can be seen as living organisms, brimming with life, combining intricate technologies with a human touch. The post SOCAP Webinar | The Crucial Role of Technology in the Life of a Contact Center Manager appeared first on NobelBiz®.
Once the initial shock subsided, however, many companies have been pleasantly surprised by how quickly they are accruing benefits from their cloudcontact centers and customer experience (CX) applications. You continue to lean on legacy on-premises contact center platforms. Graphs courtesy of Metrigy.
The post Banking Industry Series: CloudContact Center Transformation Using Amazon Connect appeared first on Concentrix. Reimagine customer engagement and care operations for the new digital first experience.
Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. Some businesses have near and long-term plans to move to the cloud. According to our recent global survey, 62% of contact center executives plan to implement a cloudcontact center within the next 18 months.
The commissioned study conducted by Forrester Consulting on behalf of SuccessKPI indicates the move to the cloud has been a frustrating journey for many due to the complexity and a lack of resources. An exclusive webinar featuring Forrester Senior Analyst Vasupradha Srinivasan will be held on May 11, 2023 at 11 a.m.
Watch the full webinar here. . Five9 is the leading provider of cloudcontact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
Watch the full webinar to gain insight from these pioneering companies. The post Building for the Future – CloudContact Center Solutions Offer Flexibility, Scalability and Omnichannel appeared first on NICE inContact Blog.
Many virtual call centers use a hosted contact center design (also known as a cloudcontact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Additional Resources: Whitepaper: Rise of the CloudContact Center.
It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. Contact centres are a case in point. As more centres migrate to the cloud, more can consider these options.
Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Discover the key factors shaping the contact center landscape, from the importance of community to defining success and exploring the latest trends.
Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Flexible Cloud, Premises, and Hybrid Deployment Options. Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers.
When asked about the difference in the contact center operation since the implementation of the Serenova software-as-a-service (SaaS) contact center solution, GFood’s IS Manager says, “Life is good,” especially compared to the vendor finger-pointing of the past. The post Hosted vs. CCaaS: Baby Step or Waste of Time?
Join the webinar, Up Your CX Game: Buyers Guide for Moving to a CloudContact Center , for guidance on managing the entire contact center software evaluation cycle, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.
Effectively seizing the opportunity takes an omnichannel cloudcontact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a CloudContact Center Solution.
Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloudcontact center ideas, trends and technology. The post Transitioning to the Cloud? And if you did attend, you’ll probably want to hear them again!
Effectively seizing the opportunity takes an omnichannel cloudcontact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a CloudContact Center Solution.
Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. We welcome the opportunity to answer these questions, dig deeper, and help organizations elevate their customer support to be what customers deserve -- which is exactly what this series aims to do!
After our webinar with Fred Stacey , General Manager of CloudContact Center Search, Outsource Consultants , I wanted to pick his brain for additional insights into the future of customer service, particularly as it relates to the intersection of CX and technology.
A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloudcontact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers. IMImobile website.
Our webinar, Up Your CX Game: Buyers Guide for Moving to a CloudContact Center , will guide you through the entire decision cycle with insights from industry experts, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.
Among the preferred channels for omnichannel cloudcontact centers are: Online conferencing. Here are a few reasons how omnichannel contact centers can benefit your business: You can learn more about your customers. Omni Channels such as chat, social media, forums, and even webinars leave a written customer trail.
Serenova’s CxEngage cloudcontact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term.
In a webinar , Lauren and I discussed the changes the current decade has brought to QM and what companies should do in terms of planning for 2020 QM challenges. If so, register to listen to a replay of the webinar – which includes a quality management case study. Change Brought by Omnichannel Interactions.
If you’d like to learn more about how to coach agents remotely or how to mitigate unexpected call surges, check out our Remote Call Center Bundle , which is full of podcasts, webinars and playbooks. Curious to see how AI can help your contact center through a time of crisis? Additional Resources: .
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloudcontact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.
In this one-hour webinar, you’ll learn how call-backs are not only the number one way to manage call center spikes , but can also: Improve the Customer Experience; Lower Telco Costs; Reduce Lower Handle Times; and.
How do cloudcontact centers meet these digital-forward needs? Here’s what you can expect as cloudcontact centers innovate and evolve: Offer exceptional service in the digital channels your customers expect including Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, LinkedIn, SMS, email and live chat.
How do cloudcontact centers meet these digital-forward needs? Here’s what you can expect as cloudcontact centers innovate and evolve: Offer exceptional service in the digital channels your customers expect including Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, LinkedIn, SMS, email and live chat.
Transform the Contact Center with Microsoft Teams (blog Series). Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product Marketing. In this blog, we’ll cover some of the capabilities that will be explored in the upcoming Enghouse Interactive ‘Seeing is Believing’ demo webinar.
This content was developed from insights and discussions shared during The Threat from Within: Securing your Contact Centre webinar hosted by Connect. You can view the webinar for free to learn more from these cybersecurity experts by clicking here. Find out how we can help your business communicate better.
I was privileged to be the third at bat as part of a NICE inContact webinar series this month. My baseball moment was recorded, as was the rest of the webinar – which included fellow speaker NICE inContact CMO Randy Littleson– and is available here. The topic of the third webinar was Orchestrating Immersive CX in Your Contact Center.
Given that two thirds of customers are willing to pay a premium for excellent customer service, it is clear that efficiently managing your contact center’s service level is crucial. Join us on Thursday, February 28th at 2:00 PM ET / 11:00 AM PT for the live webinar. We talk about: The Role of Workforce Management.
With no indications that the effects of COVID-19 will abate anytime soon, the need to handle continued volume increases and effectively manage a fully functioning WFM contact center workforce is intensifying. This makes the speed of cloud deployment to address these needs critical.
Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. When these questions require technical answers, I like to go straight to our in-house expert, co-founder and CTO Bracken Fields.
To learn more about Cisco Contact Center solutions, visit our website. Join our Live Webinar: Introducing Webex Contact Center Enterprise. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud.
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