CSM Magazine

DECEMBER 9, 2024

After all, you’ve made a significant investment to move your contact centre to the cloud, so why not make sure you’re getting the best from it? Our upcoming webinar is about helping businesses navigate between these two extremes and find a path that actually delivers results.

Cloud contact 52

Cloud contact Average Handle Time Metrics Technology 52

Talkdesk

FEBRUARY 16, 2021

Once the initial shock subsided, however, many companies have been pleasantly surprised by how quickly they are accruing benefits from their cloud contact centers and customer experience (CX) applications. You continue to lean on legacy on-premises contact center platforms. Graphs courtesy of Metrigy.

Customer Experience 139

Customer Experience Cloud contact Contact Center Best practices 139

Concentrix

APRIL 19, 2021

The post Banking Industry Series: Cloud Contact Center Transformation Using Amazon Connect appeared first on Concentrix. Reimagine customer engagement and care operations for the new digital first experience.

Cloud contact 62

Cloud contact Banking Contact Center 62

Cisco - Contact Center

JANUARY 8, 2020

Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. Some businesses have near and long-term plans to move to the cloud. According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center within the next 18 months.

Best practices 53

Best practices Contact Center Cloud contact Surveys 53

CSM Magazine

APRIL 13, 2023

The commissioned study conducted by Forrester Consulting on behalf of SuccessKPI indicates the move to the cloud has been a frustrating journey for many due to the complexity and a lack of resources. An exclusive webinar featuring Forrester Senior Analyst Vasupradha Srinivasan will be held on May 11, 2023 at 11 a.m.

Cloud contact 52

Cloud contact Contact Center Consulting Consulting 52

Liveops

MARCH 15, 2021

Watch the full webinar here. . Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

NICE inContact

OCTOBER 22, 2018

Watch the full webinar to gain insight from these pioneering companies. The post Building for the Future – Cloud Contact Center Solutions Offer Flexibility, Scalability and Omnichannel appeared first on NICE inContact Blog.

contact center solutions 48

contact center solutions Cloud contact Contact Center Technology 48

Noble Systems

APRIL 14, 2021

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Additional Resources: Whitepaper: Rise of the Cloud Contact Center.

virtual call center 98

virtual call center Call Center call center solutions call center software 98

Vonage

JANUARY 30, 2019

It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. Contact centres are a case in point. As more centres migrate to the cloud, more can consider these options.

Self service 91

Self service APIs Cloud contact Interactive Voice Response 91

Cisco - Contact Center

JUNE 18, 2020

Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Flexible Cloud, Premises, and Hybrid Deployment Options. Cisco’s Latest Innovations in Artificial Intelligence Improve Business Outcomes for Contact Centers.

Contact Center 97

Contact Center Enterprise contact center solutions Cloud contact 97

NobelBiz

NOVEMBER 13, 2023

Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Discover the key factors shaping the contact center landscape, from the importance of community to defining success and exploring the latest trends.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Serenova

MARCH 12, 2019

When asked about the difference in the contact center operation since the implementation of the Serenova software-as-a-service (SaaS) contact center solution, GFood’s IS Manager says, “Life is good,” especially compared to the vendor finger-pointing of the past. The post Hosted vs. CCaaS: Baby Step or Waste of Time?

Cloud contact 66

Cloud contact contact center solutions Contact Center SaaS 66

NICE inContact

AUGUST 1, 2019

Join the webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center , for guidance on managing the entire contact center software evaluation cycle, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.

Contact center software 55

Contact center software Contact Center Enterprise Cloud contact 55

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

NICE inContact

JULY 9, 2019

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. The post Transitioning to the Cloud? And if you did attend, you’ll probably want to hear them again!

Best practices 59

Best practices Cloud contact Contact Center Technology 59

Unymira

APRIL 22, 2020

After our webinar with Fred Stacey , General Manager of Cloud Contact Center Search, Outsource Consultants , I wanted to pick his brain for additional insights into the future of customer service, particularly as it relates to the intersection of CX and technology.

Cloud contact 52

Cloud contact outsourcing Contact Center Consulting 52

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Edify

MARCH 30, 2021

Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. We welcome the opportunity to answer these questions, dig deeper, and help organizations elevate their customer support to be what customers deserve -- which is exactly what this series aims to do!

Technology 97

Technology Customer Support Contact center software Cloud contact 97

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers. IMImobile website.

Customer Experience 101

Customer Experience Contact Center APIs contact center solutions 101

NICE inContact

SEPTEMBER 17, 2019

Our webinar, Up Your CX Game: Buyers Guide for Moving to a Cloud Contact Center , will guide you through the entire decision cycle with insights from industry experts, from building a consensus on priorities internally to evaluating your options to negotiating and selecting new partner.

Call Center 55

Call Center Contact Center Cloud contact call center software 55

Hodusoft

APRIL 27, 2022

Among the preferred channels for omnichannel cloud contact centers are: Online conferencing. Here are a few reasons how omnichannel contact centers can benefit your business: You can learn more about your customers. Omni Channels such as chat, social media, forums, and even webinars leave a written customer trail.

Contact Center 105

Contact Center Multichannel Contact center software Interactive Voice Response 105

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Serenova

MARCH 31, 2020

Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

NICE inContact

JANUARY 11, 2019

In a webinar , Lauren and I discussed the changes the current decade has brought to QM and what companies should do in terms of planning for 2020 QM challenges. If so, register to listen to a replay of the webinar – which includes a quality management case study. Change Brought by Omnichannel Interactions.

Quality management 18

Quality management Management Average Handle Time Chatbots 18

Fonolo

MARCH 21, 2019

Big announcements this year include the launch of two new cloud contact centers called Edify and Thrio ; a new contact center from Vonage called CX Cloud Express (based on their acquisition of NVM which we covered here ); and the rebranding of Polycom/Plantronics as “Poly.”. It was here that Twilio announced Flex.

Enterprise 15

Enterprise voip Call Center Chatbots 15

Talkdesk

MAY 11, 2020

If you’d like to learn more about how to coach agents remotely or how to mitigate unexpected call surges, check out our Remote Call Center Bundle , which is full of podcasts, webinars and playbooks. Curious to see how AI can help your contact center through a time of crisis? Additional Resources: .

Coaching 88

Coaching Contact Center Morale Analytics 88

NICE inContact

AUGUST 13, 2019

How do cloud contact centers meet these digital-forward needs? Here’s what you can expect as cloud contact centers innovate and evolve: Offer exceptional service in the digital channels your customers expect including Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, LinkedIn, SMS, email and live chat.

Customer Service 10

Customer Service Cloud contact Contact Center Enterprise 10

NICE inContact

AUGUST 13, 2019

How do cloud contact centers meet these digital-forward needs? Here’s what you can expect as cloud contact centers innovate and evolve: Offer exceptional service in the digital channels your customers expect including Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, LinkedIn, SMS, email and live chat.

Customer Service 54

Customer Service Cloud contact Contact Center Enterprise 54

Fonolo

JUNE 12, 2019

In this one-hour webinar, you’ll learn how call-backs are not only the number one way to manage call center spikes , but can also: Improve the Customer Experience; Lower Telco Costs; Reduce Lower Handle Times; and.

Abandon rate 99

Abandon rate Call Center Contact Center Education 99

Enghouse Interactive

JULY 27, 2020

Transform the Contact Center with Microsoft Teams (blog Series). Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product Marketing. In this blog, we’ll cover some of the capabilities that will be explored in the upcoming Enghouse Interactive ‘Seeing is Believing’ demo webinar.

Contact Center 52

Contact Center Education First call resolution Cloud contact 52

NICE inContact

AUGUST 1, 2019

The Blueprint for Growth offers contact centers practical advice and proven techniques for growing revenue by turning customers into advocates.

Contact Center 60

Contact Center contact center solutions Cloud contact Self service 60

Connect

OCTOBER 10, 2024

This content was developed from insights and discussions shared during The Threat from Within: Securing your Contact Centre webinar hosted by Connect. You can view the webinar for free to learn more from these cybersecurity experts by clicking here. Find out how we can help your business communicate better.

industry standards 56

industry standards Cloud contact outsourcing Chatbots 56

NICE inContact

JUNE 27, 2018

I was privileged to be the third at bat as part of a NICE inContact webinar series this month. My baseball moment was recorded, as was the rest of the webinar – which included fellow speaker NICE inContact CMO Randy Littleson– and is available here. The topic of the third webinar was Orchestrating Immersive CX in Your Contact Center.

Customer Experience 48

Customer Experience Contact Center Government Healthcare 48

Concentrix

SEPTEMBER 1, 2023

Unlock the Secrets of CX Transformation with Concentrix & Forrester in this webinar on how to future-proof your CX foundation.

Cloud contact 62

Cloud contact Contact Center Technology Management 62

Fonolo

FEBRUARY 27, 2019

Given that two thirds of customers are willing to pay a premium for excellent customer service, it is clear that efficiently managing your contact center’s service level is crucial. Join us on Thursday, February 28th at 2:00 PM ET / 11:00 AM PT for the live webinar. We talk about: The Role of Workforce Management.

Call Center 91

Call Center Contact Center Service level Enterprise 91

Edify

APRIL 6, 2021

Great questions arise whenever we host webinars, give one-on-one demos, and even as we onboard new customers. When these questions require technical answers, I like to go straight to our in-house expert, co-founder and CTO Bracken Fields.

Cloud contact 71

Cloud contact Contact Center 71

Cisco - Contact Center

FEBRUARY 19, 2020

To learn more about Cisco Contact Center solutions, visit our website. Join our Live Webinar: Introducing Webex Contact Center Enterprise. Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences. Join Our On-Demand Webinar: Best Practices for Moving your Contact Center to the Cloud.

Contact Center 82

Contact Center contact center solutions Enterprise Best practices 82