Talkdesk
DECEMBER 10, 2020
Identify the business opportunity Before building a case, consider the impact of moving to a cloud contact center for your business. Be sure to account for the strategic and financial value of each solution; a cloud contact center that is adaptable, flexible and scalable prepares you for shifting customer demands.
VocalCom
JUNE 16, 2020
Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The post « The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia appeared first on Vocalcom Blog. CEO of Vocalcom.
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VocalCom
JUNE 18, 2020
An all-in-one Cloud contact center platform can harness data from all sources, applications and touch points and then convert it into real-time and historical actionable insights. Want to know more about the evolution of contact centers ?
Cisco - Contact Center
NOVEMBER 24, 2020
Cisco Cloud Contact Center Solutions webpage. Riding Along On 262% ROI: Forrester Webex Contact Center Total Economic Impact (TEI) Study. Cisco Identified as a Leader in Aragon’s Globe for Intelligent Contact Centers 2020. Four Journeys, One Destination: The Cloud , a white paper by Mc-Gee Smith Analytics.
VocalCom
JUNE 22, 2020
To support remote agents, it is critical to deploy an intuitive and easy-to-use Cloud contact center platform requiring minimal training to be autonomous and efficient. Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow.
Cisco - Contact Center
DECEMBER 17, 2020
And throughout the year, the physical world was impacted such that a significant increase in digital interactions and an elevated status for contact centers came to be. We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.
Fonolo
JANUARY 14, 2020
Top Pick: Customer self-service and the role of cloud contact centers. NEW REPORT – Call Center Trends 2020: A New Age for the Contact Center. Several trends are poised to make a significant impact on contact centers in 2020. This white paper explores key areas that are sure to shake up the industry.
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