Callminer

JUNE 12, 2018

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Multichannel 140

Multichannel Contact Center Analytics Cloud contact 140

Callminer

JUNE 12, 2018

Contact Center Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and CallMiner is excited to be a part of multiple activities during the event including hosting a Master Class Workshop, a Meet the Customer event, and Demo Theater Presentations, as well as the always popular CallMiner Moscow Mule Reception!

Contact Center 140

Contact Center Multichannel Analytics Cloud contact 140

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. of podcasts worldwide.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

NobelBiz

OCTOBER 24, 2023

SMS text messaging In-person (for retail contact centers) Of course, the easy way of deploying, managing and tracking all these channels is to opt for a cloud contact center platform such as NobelBiz OMNI+ that allows full omnichannel operability. The customer journey map should not be limited to a single department or team.

Journey mapping 104

Journey mapping Customer Experience Interactive Voice Response Contact Center 104

CSM Magazine

JULY 5, 2024

When critical incidents disrupt customer services, contact centres face overwhelming pressure. Nor is blindly trusting a single public cloud contact centre solution, as recent outages have shown. By focusing on four key areas, you can chart a course towards compliance and robust customer experience (CX) operational resilience.

Banking 52

Banking Cloud contact Technology Customer Experience 52

NobelBiz

JANUARY 3, 2024

Check out our workshop on our Bulk SMS within the A2P 10DLC Framework Here you will get illuminating presentation on the transformative capabilities of Bulk SMS within the A2P 10DLC framework. This can be particularly beneficial for outbound call centers that need to reach a large customer base.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

VocalCom

JULY 10, 2017

Furthermore, offsite professional development activities such as seminars and workshops that employees may choose to attend are also great for helping them attain personal goals. Giving employees a chance to get to know one another and enjoy fun activities together away from the office can boost morale.

Call Center 54

Call Center Contact center software Morale Contact Center 54