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Penny Reynolds Leads Seminar on Supervisor Performance with Call Center Coach

CX Global Media

Join her as she leads a seminar with Call Center Coach titled: How Do Your Call Center Supervisors Measure Up ? Now an independent consultant, she is a popular speaker at industry conferences and continues to write for many industry publications. Please Share. – Click to Tweet . How to Build a Contact Center Dream Team.

Coaching 263
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Do You Harness the Power of Habit in Your Marketing Yet?

Beyond Philosophy

Here are some great examples from different environments of working with natural tendencies to achieve a desired outcome: An American football coach named Tony Dungy propelled one of the worst teams in the NFL to the Super Bowl by focusing on how his players habitually reacted to on-field cues.

Marketing 418
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My First 90 Days: The Secrets You Must Know About Your New Job

Beyond Philosophy

I tried to coach her on saying no in a positive way, but she couldn’t adjust her ways. Personally, I value people who challenge me in a positive way… this means not just saying “Yes!” I had to fire a person whose default was “Yes!” Because she just said yes to everyone and then didn’t deliver on these. Indiscriminately default to “No!”

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Being the Guardian of Your Service Culture

Beyond Philosophy

In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle. Leadership in many organizations find maintaining the customer service culture they have established is a substantial issue.

Coaching 281
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How to Manage Uncertainty

Beyond Philosophy

It’s a well-used epithet by many coaching organizations—and not just for football. <!–more–> I once attended a conference for the CBI (Confederation of British Industries). I quite like that phrase and I believe it is the key to managing uncertainty in your business for your customers.

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5 Things You Should Do Today to Manage Uncertainty in Business

Beyond Philosophy

Many years ago, I attended the Confederation of British Industries (CBI) conference in London. However, most of them are coaching sites, so I can see why he says it.). In my global Customer Experience consultancy, I have dealt with some companies who spend hours talking about the.001 Coping with Uncertainty in Business.

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10 Things You Must Know to Establish and Preserve Your Customer Service Culture

Beyond Philosophy

We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast. In our global customer experience consultancy, we call this situation an inside-out approach or an environment focused on what is good for the company rather than what’s good for the customers.