Coaching Conference First call resolution 
Callminer
JUNE 21, 2017
Over the years, call centers have seen the development of numerous industry-specific training tools and coaching practices. As customer expectations are constantly increasing in terms of call center performance , so must the training methods evolve. It can also provide motivation and guidance for self-coaching.
Nicereply
MARCH 23, 2021
Heidi Craun – Founder of Insightful Delight , a boutique customer support consultancy, as well as Intermitten , a unique tech conference centered around creativity, community and diversity. Sarah Hatter – Founder of the Elevate conferences (Support, Women and Leadership themed conferences each year.
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Beyond Philosophy
MAY 12, 2022
The insurance company uses AI to understand the sentiment along with acoustic analysis and then coaches agents on where to take that interaction and help that customer. Fleischaker says the company improved its first call resolution and enhanced the Customer Experience to create a substantial impact for them. .
Fonolo
MAY 7, 2015
This means being present for your teams to provide support and advice, for coaching and development, and to essentially guide them to success. Coach and Teach, Don’t Preach. Understanding these will help you to reach them when coaching them later. Handpicked related content for you: 25+ Top Call Center Conferences in 2020.
BlueOcean
DECEMBER 18, 2023
At a recent industry conference, the session on quality assurance began with the keynote speaker taking the mic, and boldly announcing: “when it comes to QA, monitoring one percent of one percent is BS, and we all know it.” Coaches would get to know the agents on their teams. One percent of one percent… at best.
CSM Magazine
OCTOBER 6, 2021
Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event.
Outsource Consultants
FEBRUARY 22, 2025
Many successful companies conduct regular video conferences between onshore and offshore teams to foster personal connections and cultural understanding. AI-powered quality assurance tools to analyze calls and coach agents. Create a comprehensive cultural training program for your Bangalore team.
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