CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

Integrity Solutions

FEBRUARY 12, 2020

Many sales influencers are doing great things, but we wanted to shine a spotlight on a few of our favorites, those whose viewpoints align well with ours and can help motivate you and your teams to perform better in 2020. . Sales Influencers You Should Be Following. by Will Milano. Alan Allard . Joanne Black . Tiffani Bova .

Sales 124

Sales B2B Engineering Consulting 124

ShepHyken

MARCH 6, 2020

This week we feature an article by Patricia Fripp, executive speech coach and sales presentation skills trainer. Everyone makes a difference: the sales force, the service technicians, the clerical staff, the PR department. Recently I checked into a wonderful hotel in Southern California for a conference.

Customer Service 156

Customer Service Coaching Advertising Scripts 156

Beyond Philosophy

JANUARY 25, 2024

Many times, sales are the people in the flashiest position in the company. Sales is often closing the deal, but finance and IT and operations, need to be on board with the idea sales is selling. In sales, it’s a bit similar isn’t it? Therefore, it isn’t unusual for people to be a bit jealous of the sales people.

Customer Experience 195

Customer Experience Customer centricity Finance Sales 195

Integrity Solutions

SEPTEMBER 22, 2020

There are three factors that play a pivotal role in healthcare sales reps’ ability to adjust to this virtual selling environment and deliver value that results in more appointments and more closed deals. In all likelihood, the future of healthcare sales will be a blend. Helping Healthcare Sales Reps Adjust to Virtual Selling.

Healthcare 92

Healthcare Sales Coaching Technology 92

Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Sales 85

Sales Coaching Calibration B2B 85

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 91

Sales Coaching Brand ambassadors B2B 91

Integrity Solutions

NOVEMBER 14, 2018

When you have the confidence, comfort level and commitment, it’s a lot easier to make coaching a priority. A few weeks ago, we had the opportunity to present a session at the HCI Learning & Leadership Development Conference with Sharon Stahr, Chief Communications Officer at Cobalt Credit Union. Establishing a Coaching Culture.

Coaching 71

Coaching Management Sales Accountability 71

TechSee

JUNE 16, 2022

In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. As well as being a speaker at numerous conferences, Sharad is a regular contributor and writes about key trends and insights in the customer engagement space for publications including Smart Customer Service. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Beyond Philosophy

APRIL 15, 2019

We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast. Communication is critical for achieving both personal and sales goals. She helps leaders and teams make subtle shifts to create breakthrough success for customers. Too often we don’t celebrate successes.

Customer Service 287

Customer Service Airlines Best practices Consulting 287

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. ChurnZero is proud to be a Gold sponsor of the event.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

CX Global Media

JULY 12, 2019

Beyond a Conference to On-demand Learning. The Contact Center Virtual Summit has the benefits of a conference, integrated into your day because it converts from conference into an on-demand learning portal. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

CrazyCall

JANUARY 21, 2019

The world of sales has been changing over the past few decades. With the growth of new software and technology, new types of sales processes have come into play. One of those “new” forms is inside sales, which, according to accounts such as this one by Salesloft , is growing 15 times faster than outside sales.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

CX Global Media

JUNE 25, 2018

Jim Rembach : Hey this is Jim the Fast leader Show and Call Center Coach, and I ‘m here at Contact Center Expo with Bruce Eidsvik, a Senior VP of marketing for Genesys. He used to be on the sales side of the business but is now is on the marketing side. He says he came from the dark side.

Customer Service 209

Customer Service Coaching Call Center Contact Center 209

CX Global Media

APRIL 17, 2017

If you do not include getting more conversions in your chat strategy then your cost cutting focus will mask your sales loss dilemma. Make Sales Easier. We all know that excellent service drives greater sales. But if the ability to convert is not present, sales will be lost when providing excellent service. Click to Tweet.

Abandon rate 120

Abandon rate Customer emotions Sales Advertising 120

Integrity Solutions

NOVEMBER 12, 2019

Regardless of the changes on the horizon, organizations with sales leaders that can adapt to change and cultivate their sales culture through learning will be the ones able to keep pace and stay productive through any business cycle. This year’s event shed light on some of the more pressing challenges of sales today.

Sales 55

Sales Coaching CRM Management 55

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint. Creating Customer Service Super Agents with Data, Tech and Coaching featuring Forrester.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. William Taylor. velvetjobs. Your team has to know you as a person, not just a supervisor.

Call Center 182

Call Center Management Scripts Coaching 182

CX Global Media

MARCH 27, 2018

Tethr securely listens to any call, on any network, from desk or mobile, analyzing every conversation for insights that increase sales, loyalty and compliance. The post Blinded Forever or Is Customer Effort Saved by AI Visibility appeared first on Call Center Coach. So, what – you might ask? Learn more at tethr.com.

Customer effort 200

Customer effort Contact Center Call Center contact center solutions 200

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 61

Gamification Sales Contact Center CRM 61

Method:CRM

OCTOBER 1, 2018

Podcasts are an excellent resource for people working in sales roles. Much like sales books , podcasts allow sales professionals to learn directly from industry experts, without breaking the bank on conference fees. With such a wide range of sales podcasts available for free, narrowing down the options can be tricky.

Sales 65

Sales B2B B2C Entertainment 65

Integrity Solutions

JUNE 19, 2023

Since our work focuses on both skill and will — the skillset as well as the mindset necessary for sales success — we often get asked what the specific, core sales skills are that every salespeson today needs to have. We know that sales prospecting is a vital part of sales success.

Sales 16

Sales Consulting Consulting Time management 16

aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? spend over $70 billion on sales training every year. As you develop your sales team training program, you’ll need to have a good understanding of the purpose and goals of the training.

Best practices 62

Best practices Sales Call Center Coaching 62

CX Global Media

JULY 9, 2019

Conference Coverts to On-demand Learning. The Contact Center Virtual Summit is the only contact center conference that converts into an on-demand learning solution. His service strategies and opinions are published in numerous industry publications, and he is a frequent conference speaker. Please Share. Additional Resources.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

Balto

MAY 23, 2022

Ugh, Call Center Coaching…Let’s talk about it. . Ok, Call Center Coaching…what is it? Such gripping narratives use exhilarating phrases like “annual performance review,” “call center coaching tools,” and “telephony integration.” Defining the Challenges with Call Center Coaching. Coaching doesn’t scale.

Coaching 52

Coaching Call Center Average Handle Time Entertainment 52

Beyond Philosophy

MAY 12, 2022

For example, companies tend to view customers in their profile data, meaning their transactions and interactions with different departments like sales and service. . The insurance company uses AI to understand the sentiment along with acoustic analysis and then coaches agents on where to take that interaction and help that customer.

Contact Center 195

Contact Center Analytics First call resolution Consulting 195

CrazyCall

NOVEMBER 22, 2018

And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. In this respect we’ve decided to launch our blog series putting together the interviews with top sales experts that are actually making an impact and willing to share their knowledge.

Sales 61

Sales SaaS Coaching Outbound sales 61

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. He has over 20 years of customer service, sales, and management experience, with a laser focus on contact centers.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Callminer

JULY 23, 2019

Others are from training and leadership professionals, experts in the area of training and coaching employees. When needed, provide additional targeted coaching that addresses the agent’s specific needs, and reinforce what they are doing right.” Leverage analytics to offer targeted agent training and coaching.

Best practices 140

Best practices Feedback Call Center Coaching 140

Integrity Solutions

MAY 20, 2019

When we polled attendees at our session at this year’s Bank Trainers Conference & Expo about this last point, a couple common threads emerged: I’m not good at it. When we asked the audience at our session session to rate their teams on these 5 areas of sales congruence , “Commitment to Activities” ranked the lowest.

Sales 71

Sales Banking Engineering Personalization 71

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 52

Gamification Sales Contact Center CRM 52

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Mentoring or coaching With the right guidance, there’s always an opportunity for one-on-one learning, which can be very effective. What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Quality Contact Solutions

MARCH 8, 2021

It’s crucial to find a balance between budget and having the tools you will need and utilize. Conference Line – Most video conferencing services will have audio conferencing available. This feature can seem to eliminate the need for an independent confere nce line, but this couldn’t be farther from the truth.

Best practices 95

Best practices Telemarketing Coaching outsourcing 95

GetFeedback

NOVEMBER 23, 2019

And that is the word that we are all anchored to today and at this conference and it is: together.” . In this article, we cover the key CX takeaways from this year’s Dreamforce conference. This year, Salesforce announced the next steps in its Einstein Voice project, which was introduced at last year’s conference.

Customer advocacy 19

Customer advocacy Sales Personalization Coaching 19

C3Centricity

SEPTEMBER 12, 2016

I had the privilege of being the keynote speaker at IIEX-Latam in Lima and decided to take time off to visit the country after the conference. You’d by amazed in this day of simplified automation, that not all websites have this welcome programmed within their sales funnel! And yes that’s shorter than a goldfish!

Airlines 133

Airlines Coaching Banking Customer centricity 133

CX Global Media

MAY 25, 2017

They need to make choices about where to focus their sales energy. The post Lassoing the Wild West Contact Center Technology appeared first on Call Center Coach. Arrogance and Ignorance, makes you lonely. While everyone might like to think, every vendor wants their business, they have limited resources too.

Contact Center 185

Contact Center Technology CRM Finance 185

Amity

OCTOBER 31, 2016

Uberflip has always had a strong marketing team because, after all, we’re a content marketing platform, the sales team has grown a ton over the last couple of years, and we have an amazing, fast-growing engineering team that’s built an amazing product. How did you personally get started in Customer Success?

Coaching 0

Coaching Upselling Engineering Marketing 0