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Ineffective Coaching and Training: Insufficient training and development opportunities can hinder agent performance and job satisfaction. 9 Ways to Combat Call Center Agent Attrition Reducing agent attrition is crucial for maintaining a stable and productive call center environment. Provide early engagement and feedback.
Responses to constructive criticism can range from dejection to defensiveness. Here are a few tips. #1 1 Teach the process. Some agents arrive knowing how to accept and incorporate feedback. For others, getting performance input is new and disconcerting. Yet there will be occasions when there is no choice but to let go.
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