Coaching Consulting Groups 
AWS Machine Learning
NOVEMBER 15, 2024
The Principal AI Enablement team, which was building the generative AI experience, consulted with governance and security teams to make sure security and data privacy standards were met. Joel lives in Des Moines, Iowa, with his wife and five children, and is also a group fitness instructor. 2024, Principal Financial Services, Inc.
CCNG
APRIL 19, 2023
They are a careless and lackluster team with a sarcastic coach who grows frustrated with the responsibility to produce a respectable team. The supervisor has space to engage with the team as a group and individually. This approach will allow supervisors to effectively and efficiently manage their teams.
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SharpenCX
JANUARY 23, 2020
Contact center managers struggle to coach for better performance. Research shows coaching is vital to employee performance management to drive better business results, employee engagement, and higher customer satisfaction. And coaching backed by the data that lives in your contact center is even more powerful. Get the guide.
ChurnZero
DECEMBER 9, 2021
Bryan Neale from Blind Zebra Consulting joined us for a webinar to teach Customer Success leaders how to coach their teams to handle NPS conversations following a four-step call framework. Speaker: Bryan Neale , Founder, Blind Zebra Consulting. A: My coaching on that would be that at some point, I would have the conversation.
Myra Golden Media
MAY 6, 2019
Back in my call center days, I paid a consultant a wad to tell me to, “Give your employees time after each call to debrief with their co-workers, and create a culture where they can turn to each other for advice and guidance for how to navigate a tough call.” I took the consultant’s advice, and here’s what happened.
Kapta Customer Success
MARCH 11, 2019
Along with the Kapta blog and website, today we want to show you ten key account management resources, coaches, and training programs you should follow, read, join, or sign up for to take your key account management game up to the next level. RAIN Group. The Chapman Group. Glide Consulting. Jermaine Edwards.
CCNG
OCTOBER 6, 2020
Strategy #3: Foster community Kendra (not her real name) asked to speak one-on-one with me after a large virtual group meeting. At the time, as Director of the global learning group, I was only holding large group meetings monthly and relying on the managers of the teams to hold weekly meetings to keep groups connected.
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