Coaching Consulting Personalization 
CCNG
MAY 27, 2021
In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.
Beyond Philosophy
OCTOBER 3, 2014
“If you don’t get all the right things right; the front door reception, the online experience, the process and procedures, the music, the lighting, the smell or whatever…if you don’t get these things right, then what chance has the person who is serving the coffee got to deliver a great experience?” He has supported it with his actions.
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Beyond Philosophy
MAY 14, 2020
As a specialist in applying the science of influence and persuasion in sales, leadership, and coaching, Ahearn spoke to us about the six fundamental principles on how to influence people. So, Ahearn says that persuasion is about changing behavior to something the person probably would not do in the absence of your ask.
Beyond Philosophy
JANUARY 28, 2015
Expectations are important to meet (and ideally exceed), particularly when this is the person who decides if whether you stay or go at an organization. I would argue you should never be this person whether it’s your first 90 days or not! Personally, I value people who challenge me in a positive way… this means not just saying “Yes!”
Beyond Philosophy
NOVEMBER 11, 2014
“ Duhigg goes on to say that understanding consumers’ shopping habits and personal habits for marketing is a priority despite the fact that most of us are hardly aware of those patterns ourselves. Charles Duhigg is a staff writer for The Times and author of “ The Power of Habit: Why We Do What We Do in Life and Business. ”
CX Global Media
JANUARY 15, 2019
Melissa is a long-time contact center industry learning and development leader and performance improvement consultant. How to deliver Agents bite-sized, personalized training, when they need it and how they need it. 4 Types of Behaviors: The Coach’s Preparation Checklist. Coaching Remote Workers Tip Sheet. Spoils of War.
Beyond Philosophy
AUGUST 21, 2017
By nature, I’m an organized person. We see it every day in our customer experience consultancy. I recently re-read an article by life coach Melanie Allen that explains ambiguity in business well. If you have the traits of a confident person, you’ll be better able to respond to factors you can’t control. Trust your gut.
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