CCNG

MAY 11, 2021

A recent CCNG panel webinar, Why Performance-Based Training Requires Automation , featuring Mike Roberts, Technology Leader for Learning at Citibank, who adopted simulations to automate role play and coaching exercises in 2020 and Trey Fischer, an industry-leading consultant, discussed today’s impact of automation on performance-based training.

CCNG 195

CCNG Coaching Contact Center Employee engagement 195

TechSee

JUNE 16, 2022

In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. As a consultant, he guides clients who want to develop customer-focused cultures. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Callminer

JULY 15, 2019

We hope you join us for Webinarstock and the times of all the webinars at the bottom of the post, make sure to pick some interesting topics and circle the time on your calendar! Zeroing in on Ideal Coaching Moments with Speech Analytics featuring Vivint. Wednesday, July 24th Artificial Intelligence and Machine Learning.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28

Beyond Philosophy

MAY 12, 2022

I was a guest on a webinar with Verint on the Engagement Capacity Gap , which discusses where organizations need to be in this area vs. where they are with the Chief Marketing Officer of Verint, Celia Fleischaker. Fleischaker has a different approach to spark engagement regarding the voice of customer data in companies Verint consults.

Contact Center 195

Contact Center Analytics First call resolution Consulting 195

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

SaaS 59

SaaS Customer retention Coaching Consulting 59

Uniphore

JULY 10, 2021

Kumaran Shanmuhan CX & Automation Consulting Leader Jacada. Join this webinar to understand how your contact center peers are cutting agent training and onboarding time by as much as 75%, while boosting agent performance, retention, and CX scores. Kumaran is responsible for solutions consulting at Jacada. Register Now.

Call Center 89

Call Center Contact Center Consulting Consulting 89

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. No worries, if you missed the webinar, you can view it on-demand here. . Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them.

Morale 72

Morale Education Surveys Accountability 72

Kayako

MARCH 9, 2017

Sukhpreet Kaur, Technical Consultant at Kayako, sees product testing as an invaluable link between teams with different skills. Train customers through webinars. Hosting webinars or public speaking on behalf of your company is a great way to develop your career. Coaching, mentoring, and training new staff.

Customer Service 82

Customer Service Engineering Coaching Self service 82

ChurnZero

DECEMBER 9, 2021

Bryan Neale from Blind Zebra Consulting joined us for a webinar to teach Customer Success leaders how to coach their teams to handle NPS conversations following a four-step call framework. If you missed the webinar, you can watch it on-demand. If you missed the webinar, you can watch it on-demand. Q&A Recap.

Coaching 52

Coaching Surveys Feedback Consulting 52

Calabrio

NOVEMBER 1, 2016

Recently, I co-hosted a webinar with Donna Fluss, President of DMG Consulting, titled “Speech Analytics: Best Practices and Pitfalls to Avoid.” This may involve implementing new coaching and training within the contact center, or adjusting product roadmaps to fix a defect or add a feature that customers are requesting.

Analytics 81

Analytics Contact Center Consulting Consulting 81

ChurnZero

JANUARY 22, 2021

If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. To learn how selling and taking great care of your customers actually go hand in hand, we hosted a webinar with Bryan Neale, Founder of Blind Zebra Consulting and self-proclaimed “CS Sales Whisperer.”.

Sales 98

Sales Chief Customer Officer Upselling Metrics 98

COPC

APRIL 1, 2024

They extend to tools for answering customer queries, feedback and coaching systems, and virtual collaboration. In our consulting work, we have seen a dramatic increase in organizations deploying these virtual guides for self-paced, continuous training sessions. This method offers a more personalized and adaptable training experience.

Customer Experience 88

Customer Experience Gamification Benchmark Chatbots 88

Kayako

JANUARY 25, 2019

Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. Webinar: What we covered. As customers, we want our lives to be improved.

Chief Customer Officer 54

Chief Customer Officer Airlines Customer Service Customer centricity 54

360Connext

FEBRUARY 12, 2018

With options like webinars and online video courses, learners can go at their own pace. In fact, now I’m offering coaching for leaders, too. The post Why Learning CX Will Make You Happy and Successful appeared first on Customer Experience Consulting. Keeping up is not a choice, it’s an absolute necessity.

Education 88

Education Healthcare Scripts Customer centricity 88

Education Services Group

OCTOBER 25, 2022

Chris Hicken (CH): The way that I would coach CS people to talk to their CFOs is to start by looking at the unit economics of the business. Is Professional Services offering high quality, trustworthy, consulting services. Watch the recording of this webinar to catch up on the full conversation! It goes on and on.

Marketing 52

Marketing Sales Customer centricity Coaching 52

Cincom

FEBRUARY 21, 2025

5- Ongoing Coaching and Refresher Courses CPQ systems evolve over time with new features, updates, and business rule changes. Continuous learning through periodic coaching sessions, webinars, and refresher courses ensures that users stay up to date. Explore our CPQ training resources or schedule a consultation with our experts.

Sales 40

Sales Gamification Finance Best practices 40

Amity

OCTOBER 31, 2016

Almost immediately, we started to scale the team to enable us to be more proactive to ensure we were able to do all the things that Customer Success does best: onboarding, coaching, renewals, upsell, support, and services. My first roles out of school were in consulting for a small company in the city called Venture Accelerator Partners.

Coaching 0

Coaching Upselling Engineering Marketing 0

ChurnZero

MARCH 13, 2020

Strategic consulting that goes beyond product know-how will make you stand out from the competition in a big way and prove your value and worth. To learn more about how to unpack the power of the Executive Business Review, register for our webinar on March 31 st at 2 p.m. Evangelize Executives. Register now!

Metrics 59

Metrics Consulting Consulting Coaching 59

Amity

APRIL 7, 2017

Register for the webinar! Register for the webinar! If you have never created a staffing model before, consider hiring a customer success consulting firm experienced in coaching customer success executive through this process quickly and efficiently. Register for the webinar! Step 2: Metrics.

Chief Customer Officer 67

Chief Customer Officer Metrics Consulting Consulting 67

CX Journey

JUNE 14, 2017

If you're relatively new to this field - let's say you've been on the frontlines for the last couple of years - and want to branch out to consult, my advice to you is this: consultants in this field are a dime a dozen; find your niche, build your brand, and help others understand how you're different and why they should hire you.

Chief Customer Officer 57

Chief Customer Officer Education Consulting Consulting 57

ChurnZero

OCTOBER 4, 2024

Throughout his time as a leader and consultant, Peter has found that the top-performing and best customer success leaders have a few things in common. Throughout his time as a leader and consultant, Peter has found that the top-performing and best customer success leaders have a few things in common.

SaaS 52

SaaS Customer centricity Coaching CRM 52

ChurnZero

FEBRUARY 28, 2020

To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

Journey mapping 64

Journey mapping Customer centricity Accountability Metrics 64

ChurnZero

FEBRUARY 25, 2020

To learn more about how to streamline onboarding to reduce churn – view this on-demand webinar. Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer retention 59

Customer retention Scripts Sales SaaS 59

Comm100

JUNE 30, 2016

Keep in mind that in order to qualify for free coaching materials, potential instructors must complete the courses with passing scores. ” Online teams shouldn’t feel left out: Corporate Strategies also offers an affordable live webinar entitled, Becoming a Customer Service Superstar. Cost: £15 – £995.

Customer Service 74

Customer Service Banking Education Scripts 74

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Her reputation for mentoring, promoting collaboration, and resolving complex business issues has made her a sought-after consultant and speaker in the CX industry.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

SharpenCX

FEBRUARY 25, 2020

Consulting group Korn Ferry found that employee stress levels have risen nearly 20% in three decades. As a call center manager, not only do you deal with high-stress customer situations, but you’re also responsible for team strategy, performance goals, management of budgets, employee satisfaction and coaching.

Call Center 76

Call Center Morale Metrics Abandon rate 76

ChurnZero

AUGUST 24, 2023

That journey led him to acquire new leadership skills and eventually start a consulting business that offers training and educational resources to new managers. In our webinar, The leadership leap: from first-time manager to confident leader , Ryan shares what hes learned about finding the courage to lead, and how you can too.

Time management 52

Time management Management Coaching Education 52

Verint

MARCH 6, 2018

Using Automated Quality to Make Every Agent Your Best Agent Webinar. The online event—part two of this webinar series—will speak to how automation is changing the way the industry thinks about quality management, what this transformation entails and why it matters. March 8; Online Webcast. Global Connection Congress. Out with the Old.

Quality management 35

Quality management Coaching Self service Enterprise 35

Help Scout

SEPTEMBER 18, 2018

Instead of replying with a link to the knowledge base Doc and moving on, using Support-Driven Growth you might reply: “ Yes (here are the details) — and I notice you just started a trial but you haven’t been to a webinar yet. If they expressed interest in other webinars, we also send them a list of previously recorded and future webinars.

Coaching 40

Coaching Customer centricity Upselling Sales 40

Kayako

JULY 30, 2018

Providing practical use cases for success and making them readily available through knowledge centers, communities, webinars, podcasts, and contextual guidance are all examples of how chat can be a powerful way to channel the voice of the customer back into your marketing programs.

Marketing 57

Marketing Customer Experience Customer centricity B2C 57

ChurnZero

MARCH 3, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . See you out on the road! Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

ChurnZero

MARCH 24, 2020

Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer centricity 60

Customer centricity Coaching Accountability Consulting 60

CrazyCall

JANUARY 21, 2019

Yet, with the development of new technologies and methods, sales coaches can conduct the whole process in a much more effective way. Gamification is one of the methods that sales coaches and sales executives use in order to motivate their peers to hit better results. Training is an inherent part of the work of every sales rep.

Telemarketing 87

Telemarketing Sales Scripts Gamification 87

ChurnZero

MARCH 11, 2020

This could be someone in marketing, on the executive team, or an outside consultant (shameless plug). Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them. What to do about it. Churn destroys SaaS business valuation.

Journey mapping 52

Journey mapping SaaS Finance Consulting 52

ChurnZero

FEBRUARY 3, 2021

As a follow-up to our well-attended webinar on “ Selling for People Who Don’t Love Sales ” with Bryan Neale from Blind Zebra Consulting, we wanted to get more of our audience’s questions answered. . You can find the initial Q&A recap from the webinar here. . Additional Q&A.

Sales 52

Sales Upselling Coaching Personalization 52

CSM Magazine

DECEMBER 28, 2021

Provide growth and development opportunities – This goes beyond standard new hire training, coaching or upskilling. Starting with coaching, all leaders must be hired and trained to be effective coaches. They want to feel as if the company is invested in them and their future. About the Author.

Employee engagement 59

Employee engagement Customer Experience Coaching Brand ambassadors 59

ChurnZero

APRIL 3, 2020

To learn how Customer Success Managers can maximize this valuable customer time, we hosted a webinar with The Success League’s Amy Mustoe. During this webinar, we covered: The types of customer reviews and when to use them. If you missed the webinar, you can watch it on-demand. How to do your homework before an EBR.

Journey mapping 52

Journey mapping SaaS Sales Consulting 52