SharpenCX

SEPTEMBER 4, 2018

The post Top 20 Quotes for Coaching Inspiration appeared first on Sharpen Contact Center Software. Sometimes we only need a cup of coffee or a quick break to read our favorite blogs to get our head back.

Coaching 112

Coaching Contact center software Contact Center 112

Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. Table of Contents What Is an Omnichannel Contact Center? What Are the Benefits of Having an Omnichannel Contact Center?

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

Aspect

JULY 17, 2019

The former CEO of Google and chairman of Alphabet hated this advice the first time someone gave it to him , but now he shares it every single chance he gets : “ H ave a coach.” The right coach might not be an expert in your same specialty, but a coach can look at what you’re doing with another set of eyes.

Coaching 82

Coaching Management Contact center software contact center solutions 82

SharpenCX

SEPTEMBER 20, 2018

Your agents quit their jobs when they don’t get the coaching they need. The post 10 Contact Center Coaching Methods that Work appeared first on Sharpen Contact Center Software.

Coaching 64

Coaching Contact Center Contact center software Management 64

ROI CX Solutions

JANUARY 8, 2025

Cloud-based contact center software offerings continue to grow 2. Wide adoption of self-service contact center options 4. AI taking center stage in the CX world 5. With customer consent, these contact center technology trends can make very useful tools. Read Time: 7.5

Call Center 52

Call Center Contact center software Chatbots Interactive Voice Response 52

SharpenCX

DECEMBER 14, 2018

Coaching your agents helps them feel connected, engaged and valued at work. The post Coaching Starts At Onboarding appeared first on Sharpen Contact Center Software. Why wouldn’t you start this process during onboarding?

Coaching 59

Coaching Contact center software Contact Center 59

SharpenCX

DECEMBER 11, 2018

But, the reality is, if you don’t coach and train your agents, they’ll leave. The post The Missed Opportunity of Not Coaching Your Agents appeared first on Sharpen Contact Center Software. Cue the next song on your playlist: “Another one bites the dust.” Okay, that’s a tad dramatic.

Coaching 64

Coaching Contact center software Contact Center 64

SharpenCX

AUGUST 18, 2020

In-line coaching and training. Does your omnichannel software put coaching and training into your daily workflow? Your agents crave feedback and relevant coaching in-the-moment. An omnichannel platform with built-in coaching tools lets you leave feedback on interactions as you review them.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

AUGUST 18, 2020

In-line coaching and training. Does your omnichannel software put coaching and training into your daily workflow? Your agents crave feedback and relevant coaching in-the-moment. An omnichannel platform with built-in coaching tools lets you leave feedback on interactions as you review them.

Contact center software 67

Contact center software Contact Center Coaching Call flow 67

SharpenCX

DECEMBER 12, 2018

The post A Coaching Framework to Sail Through the Holidays appeared first on Sharpen Contact Center Software. All that cheer and joy comes jam-packed with lofty time management expectations and an added dose of expenses. Everyone has too little time and too many priorities. I blinked and we’re half-way.

Coaching 64

Coaching Contact center software Contact Center Time management 64

Playvox

DECEMBER 21, 2022

Fortunately, there are solutions to help address your concerns, and we’ve got some suggestions for the best contact center software for remote workers. While these are great virtual meeting tools for communicating in and engaging as a group, you might need other technology in place for one-on-one coaching for individual agents.

Contact center software 52

Contact center software Contact Center Coaching Quality management 52

Avoxi

AUGUST 13, 2020

And, our managers use it to coach and measure our team's performance. That… The post Tips & Tricks for Mastering AVOXI’s Contact Center Software appeared first on AVOXI. Our inbound and outbound teams rely on this technology to communicate with our customers every day.

Contact center software 48

Contact center software Contact Center Coaching Technology 48

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

SharpenCX

AUGUST 1, 2022

WFO empowers agents to take ownership of their own professional development and fosters a positive, productive coaching environment. The post 6 Signs Your Legacy Contact Center Software is Holding You Back appeared first on SharpenCX. Learn more about the SharpenCX platform.

Contact center software 67

Contact center software Contact Center Self service Virtual Agent 67

SharpenCX

SEPTEMBER 5, 2018

The post 7 Contact Center Coaching Tips to Personalize Your Agent Experience appeared first on Sharpen Contact Center Software. In that time, your agents could hike the Inca Trail and have some extra time to explore the.

Coaching 59

Coaching Contact Center Personalization Contact center software 59

SharpenCX

AUGUST 23, 2018

The problem is, though, that there’s some mystique surrounding coaching. The post 8 coaching mistakes that cost you agents: How many are you making? appeared first on Sharpen Contact Center Software.

Coaching 59

Coaching Contact center software Contact Center 59

SharpenCX

AUGUST 29, 2018

The post The Good, the Bad, and the Ugly of Contact Center Coaching appeared first on Sharpen Contact Center Software. Most days, it’s too long and unmanageable, so bottom-of-the-list priorities shift from one day to the next, to [.].

Coaching 59

Coaching Contact Center Contact center software 59

SharpenCX

JUNE 29, 2018

The single most important thing you can do as a contact center manager is coach your team. The post Contact Center Coaching Best Practices for Beginners appeared first on Sharpen Contact Center Software. And, it creates a culture of trust company-wide.

Best practices 52

Best practices Coaching Contact Center Contact center software 52

SharpenCX

MARCH 27, 2019

The post How In-Line Training and Coaching are the Ultimate Customer Experience Management Tools appeared first on Sharpen Contact Center Software. You have a meeting in five minutes, but you see a window of time cracked open juussst enough to peek at interactions.

Coaching 59

Coaching Customer Experience Contact center software Management 59

Balto

JANUARY 6, 2025

Insightful Data-Driven Reports: Track long-term quality trends and assess coaching effectiveness through comprehensive reports. Convin is an AI contact center software that utilizes Conversational Intelligence (CI) to capture customer sentiment and improve agent and customer experience. Seamless Integration: Convin.ai

Call Center 52

Call Center Coaching Surveys Contact Center 52

SharpenCX

JANUARY 9, 2018

The post The Contact Center Coaching Best Practice You Aren’t Using appeared first on Sharpen Contact Center Software. Learn about the best practice that can improve the engagement and performance of your front-line customer service agents. [.].

Best practices 52

Best practices Coaching Contact Center Contact center software 52

SharpenCX

AUGUST 10, 2018

The post 5 data-backed strategies to improve your contact center coaching appeared first on Sharpen Contact Center Software. Your agents are still taking calls and helping customers, yet you can’t help but wonder what the 2 [.].

Coaching 52

Coaching Contact Center Contact center software Customer Experience 52

SharpenCX

AUGUST 21, 2018

Coaching is broken. Call center managers are bogged down with time-sucking tasks every week, leaving less than 7 percent of time left to coach agents. That means you have three hours TOTAL per week to coach every. You spend more than twice as much time driving to work than you do coaching your [.].

Coaching 52

Coaching Call Center Contact center software Management 52

SharpenCX

AUGUST 16, 2018

The post Coach agents to create urgency not emergency when talking to customers appeared first on Sharpen Contact Center Software. We used to be astounded by the 8-second responses we had at our fingertips when we “Googled” our most pressing questions. Now, we can have [.].

Coaching 52

Coaching Contact center software Contact Center Customer Service 52

SharpenCX

MAY 26, 2020

With effective and frequent customer service training and coaching. Aside from quarterly summits, make a schedule for more frequent coaching. For larger contact centers, you may have to make 1:1s monthly. Coaching on the Fly. Use contact center trends and industry tips to accelerate your coaching.

Contact Center 128

Contact Center Coaching Customer Service Customer Experience 128

JustCall

MARCH 22, 2022

It involves continuous efforts to coach and better sales teams. Sales coaching plays a key role in raising a high-performing team of sales representatives. But statistics show that with excellent sales coaching, sales teams can attain 91% attainment of sales quota. So, are you tapping into coaching for your sales reps?

Coaching 52

Coaching Sales Scripts Construction 52

Callminer

SEPTEMBER 23, 2020

Outbound call centers thrive only when agents can place calls with confidence, and confidence is borne of preparedness. Call centers that implement agent performance management solutions equip their agents with the ongoing coaching and training needed to perform at their best. Use tools that accommodate multiple channels.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Calltools

MAY 3, 2023

Invest In Call Coaching Call coaching can be a great tool to build confidence in contact center agents. An experienced agent or manager coaching on a live call can help your agents build confidence in handling common issues and troubleshooting new ones.

Contact Center 98

Contact Center Coaching Average Handle Time Analytics 98

SharpenCX

MAY 12, 2020

Download Now: Help your agents get the hang of working in a call center with these 29 coaching techniques and facts. . The onboarding process in any call center can feel daunting. Contact center agents are the primary touchpoint your customers have with your company.

Contact Center 128

Contact Center Customer Service Employee engagement Coaching 128

Tethr

JULY 6, 2020

In most industries, there was an enormous spike in customer contacts as soon as the COVID-19 outbreak hit. Some teams quickly found that their contact center software didn’t have the power of scalability. Managers can surface impactful coaching opportunities to help reps reach their goals.

Call Center 111

Call Center At home agents Contact Center Contact center software 111

Fonolo

JANUARY 31, 2023

Still have questions about call center training? What is Call Center Training? Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. How to Buy Contact Center Software 6.

Call Center 141

Call Center Contact Center Coaching Gamification 141

3CLogic

AUGUST 3, 2021

Monitor Agent Activity To Provide Real-Time Coaching. While no good contact center manager would suggest that an agent should speed through a call too quickly or cut any corners, they should , however, encourage agents to be as efficient as possible.

Interactive Voice Response 98

Interactive Voice Response Contact Center Contact center software contact center solutions 98

SharpenCX

DECEMBER 23, 2019

Coach and train them in-line and on-time, right after their interactions. Coaching your agents to empowerment means they’ll be ready to find unique resolutions for customers. To lock in the friendly, knowledgeable service your customers expect at every touchpoint, empower your agents.

Contact Center 107

Contact Center Customer Service Coaching Contact center software 107

SharpenCX

MAY 19, 2020

When you take time to consistently understand how your contact center agents want to grow, you’re proactively managing their job satisfaction. When you align goal setting with each employee’s professional development plan, you coach and train with a clear purpose. Rachel is struggling with her First Contact Resolution metric.

Contact Center 128

Contact Center Brand ambassadors Coaching Metrics 128

SharpenCX

MARCH 4, 2020

This fleeting access to memory is why in-the-moment coaching is so impactful. Download Now: Get real about coaching and training your agents with these 7 techniques. A typical call center coaches and trains agents in a few different ways. And, they cram months (and months) of feedback into a single coaching session.

Call Center 84

Call Center Feedback Coaching Average Handle Time 84

NobelBiz

OCTOBER 31, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Omnichannel Customer Engagement with Nobelbiz Nobelbiz’s Omnichannel Customer Engagement solution is a game-changer for businesses aiming to provide seamless communication experiences. Tune in now and supercharge your call center training!

Customer Support 104

Customer Support Contact center software Call Center Analytics 104

SharpenCX

SEPTEMBER 18, 2018

It means coaching better and more often. The post How to Hire the Right Agents appeared first on Sharpen Contact Center Software. Attacking agent attrition means throwing old management methods out the window and starting new. It also means changing up the way you hire agents.

Contact center software 64

Contact center software Coaching Contact Center Management 64