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John Grasso of Windstream on Cloud Contact Center Software

CX Global Media

Watch John Grasso of Winstream share insight on Cloud Contact Center Software. The post John Grasso of Windstream on Cloud Contact Center Software appeared first on Call Center Coach. Cli c k to Tweet. About Windstream. Get more human-centric and move onward and upward…faster.

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Boost Employee Engagement by Creating a Coaching Culture Where your Agents Thrive

SharpenCX

The post Boost Employee Engagement by Creating a Coaching Culture Where your Agents Thrive appeared first on Sharpen Contact Center Software. Agents are calling out to you, escalating calls with upset customers who will only speak with the manager. Some days it seems like your agents can’t.

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Call Center Scripting Software: AI for Dynamic Customer Service

Balto

“To Script or Not to Script” For decades, call center scripting software has been at the heart of customer service operations, helping call center agents navigate complex conversations, ensure compliance, and provide a consistent customer experience. This ensures that every interaction is optimized for success.

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5 Tactics to Pocket for Future Coaching Sessions with your Agents: Coach Using Data to Improve Employee Performance Management in your Contact Center

SharpenCX

Contact center managers struggle to coach for better performance. In a sea of numbers spread across 13 different screens, how do you know what levers to pull to make real changes in your contact center? Download Now: How to build customer experience strategies using the data you already have in your contact center.

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A Lesson on Coaching from John Wooden

SharpenCX

I didn’t choose to highlight Coach Wooden because of that, though. The post A Lesson on Coaching from John Wooden appeared first on Sharpen Contact Center Software. John Wooden was from a south-central town in Indiana called Martinsville, which is a stone’s throw from the wooded property I call home in Monrovia.

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Omnichannel Strategies for BFSI: Enhancing Customer Experience with Contact Center Software

Hodusoft

Omnichannel Strategies for BFSI: Enhancing Customer Experience with Contact Center Software Do you know the top priority of today’s customers? In this blog, you will get to explore the importance of omnichannel strategies in enhancing CX and how contact center software can support omnichannel strategies in the BFSI sector.

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Recipe for coaching agents in 30 minutes per day

SharpenCX

The key ingredient to a top-performing team of agents is an all-star coach. They’re the coaches who know that actionable and relevant feedback have a profound impact on their team, so they make it their priority. The post Recipe for coaching agents in 30 minutes per day appeared first on Sharpen Contact Center Software.

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