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3 Ways Cloud Contact Center Solutions Benefit Agents

Upstream Works

Momentum remains strong for cloud contact center solutions, with most deployments still in their early stages. While a solid business case could be made solely for how IT would benefit, there’s a bigger story to tell that considers other stakeholders, both in and out of the contact center.

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More Customer Channels: Your Biggest Pain Point Is NOT What You Think

CX Global Media

And with 92% of customers reporting that an agent’s perceived mood affects their experience, not having an agent- focused omni-channel solution could be your biggest pain point of all. Cameron Weeks : Yeah, we really focus on the Agent Experience side of the contact center. what you need to improve the Customer Experience most.

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Optimize Contact Center Efficiency: How to Balance Cost & Quality

Calabrio

Focus on smart training & coaching A well-trained workforce is key to delivering high-quality service, but effective training doesnt have to be costly. By strategically identifying the right moments to coach agentswithout compromising staffing levelsyou can maintain customer support efficiency.

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Getting the Most from Aspect Via, Unified IP, and Advanced List Management? Meet the Coach and Find Out

Aspect

The former CEO of Google and chairman of Alphabet hated this advice the first time someone gave it to him , but now he shares it every single chance he gets : “ H ave a coach.” The right coach might not be an expert in your same specialty, but a coach can look at what you’re doing with another set of eyes.

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This One Word Unleashes Contact Center Peak Performance

CX Global Media

It took me a few minutes to figure out the connection between his company’s name and what his solution does. Coaching and training agents is a vital role that supervisors must perform to obtain peak performance. This prevents contact center supervisors from developing their team.” Click to Tweet. Flying blind is not fun.

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Top 3 Trends in Contact Centers Today

CX Global Media

The contact center leader of today has to be more business savvy, people savvy, and tech savvy than ever before. Watch and learn about more contact center solutions now. The post Top 3 Trends in Contact Centers Today appeared first on Call Center Coach. How are you keeping pace?

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Blinded Forever or Is Customer Effort Saved by AI Visibility

CX Global Media

If you’re ready to help them see, contact Mike Mings at mike [at] tethr.com. Watch and learn about more contact center solutions now. _. “Too often contact centers need to fight for resources and personnel development.” Please Share. ” – Click to Tweet. ” – Click to Tweet.