3CLogic

OCTOBER 11, 2024

In this blog, we’ll dive into why personalization is important, why it’s a vital component of driving a positive CX experience in today’s modern contact center environment, and strategies to quickly improve personalization for your service desk. Why is personalization important?

Contact Center 52

Contact Center Personalization Revenue potential Coaching 52

NobelBiz

JULY 25, 2023

Christian Montes, Executive Vice President of Client Operations @NobelBiz The Multifaceted Channels of Interaction In a contact center, customer interactions unfold across a myriad of channels, each holding a unique treasure trove of insights.

Analytics 98

Analytics Call Center Contact center software Scripts 98

RapportBoost

JANUARY 29, 2019

Our data scientists employ complex analytics to unlock new territory and revenue potential in familiar customer interactions. The services we offer to help coach chat teams seek to unlock the potential of communication to optimize the customer contact center itself.

Coaching 51

Coaching Revenue potential Analytics Contact Center 51

JustCall

MARCH 10, 2023

In an ideal contact center, all calls directly reach their destinations, and all agents handle every call perfectly. Fortunately, call center call flow is a secret ingredient that can bring you one step closer to this utopia. For starters, it may give your contact center a nudge towards digitization.

Call flow 40

Call flow Contact Center Interactive Voice Response Scripts 40

CCNG

DECEMBER 4, 2024

Read the fourth article in this series to discover how better QA can transform your contact center into a powerful revenue-generating engine. Contact centers, often viewed as cost centers, have significant untapped potential to drive revenue through effective sales techniques and upselling strategies.

Contact Center 195

Contact Center CCNG Upselling Revenue potential 195